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“Another great stay”

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InnSeason Resorts Pollard Brook
Ranked #1 of 20 Hotels in Lincoln
Certificate of Excellence
Boston, Massachusetts
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Another great stay”
Reviewed 30 December 2013 via mobile

We often come to Loon on some of the busiest holidays and have come to enjoy the friendly and accommodating services of the Pollard Brook people. Rooms are always clean and kitchens are fully equipped. The gym is among the more elaborate you find at resorts. Another great stay.

Stayed December 2013
Helpful?
1 Thank Perry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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812 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
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  • French first
  • Portuguese first
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English first
Meriden, Connecticut
Level 6 Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 December 2013

This was our first time staying at this building which we would request again. Great rooms, well cleaned with staff that is amazing. Ray with a J was extremely helpful as always. The heated indoor pool and game room was great for our young grandsons. Much much better that our last stay in another building.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank Loretta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avon,CT
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 November 2013

We recently stayed at the InnSeason Resort Pollard brook. Our unit had three bedrooms, a fireplace, whirlpool tub and full kitchen. We unit was comfortable and cozy. The resort has activities for the entire family and arranges trips to events in the area. The staff was very helpful and friendly. The pool was nice and warm and the outside hot tub was great even though it was snowing out.
The location is superb is you are a skier. The resort is located at the base of Loon Mountain. We could see the ski trails from our room. The one negative is you have to go outside to get to your unit and coffee is not complimentary.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Angelash45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
warwick, ri
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 November 2013

We just returned from a vacation at Pollard Brook in Lincoln, NH. There were three couples so we had a three bedroom unit. The rooms are very spacious, the kitchen has all you need, and it was very clean. We were there during "stick" season - after the leaves and before the snow so there was no traffic and great sales in North Conway which gave us a jump on Xmas shopping. We found the staff to be very accomodating, knowledgeable, and friendly.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabby001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maine
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 November 2013

We have been to Lincoln several times and stayed at several different hotels in the area so when we received a call that we won a one night stay but had to participate in the time share meeting the next day we went ahead and decided to go. We have thought about time shares in the past so we were interested to listen. The room we were given was very nice. King room, full kitchen, living room with gas fireplace. Very clean. What I did not like about the stay was the time share presentation. The rep left us feeling very confused, he talked in circles and when we indicated we needed time to think about it he got extremely rude to the point of making mean comments to me and became visibly upset. Would I stay at the resort again, not likly just based on that experience alone. The other drawback is there is not restaurant or lounge.

Room Tip: Do not do the time share presentation!!!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Jessaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Neddick
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 October 2013

My girlfriend and myself have both stayed here multiple times, and it is always amazing. I was able to get some time off from work after a busy summer season, so I called the resort to check their availability. Not only were they able to accommodate us for a same-day booking, but they gave us a complimentary upgrade to a Jackman Brook suite on the top floor. The rooms here are beautiful, the service is outstanding, and the location is perfect. This is THE PLACE to stay in Lincoln. The maintenance staff here must be the best in the industry, as the resort itself is huge and there have never been issues during any of our stays. Very well done guys. We are already planning our next trip hopefully sometime next summer! (Someone should inform people from Arizona that leaf-peeping is not done FROM your hotel room.)

Room Tip: All rooms are amazing. We stayed in room 442
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Kyle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, AZ
Level 6 Contributor
196 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 30 October 2013

I really wanted to rate this place as high as so many of my fellow reviewers have, but no can do. Our experience just wasn’t that great. We had been planning our “leaf-peeper” trip (and our first trip to New England), for over a year and a half, as a way to celebrate a special wedding anniversary; we made our reservation for 1 full week at Innseasons 18 mos. in advance! We checked in Sunday of Columbus Day weekend, and the lobby was buzzing. What a huge disappointment when we saw our room (2nd floor). Granted, the place is huge, large living/dining area, standard kitchen and two separate bathroom sink areas which is nice. But, the view out our window was mostly the roof of the lobby! Standing on a chair on the deck, we got a peek of some autumn leaves. So disappointing. We went back down to reception to see if we could change rooms and were told they were fully booked – so sorry. Turns out, they were booked Sunday, but by Tuesday the parking lot was nearly empty. It would’ve gone a long way customer-service wise if they had offered to move us to a room with a better view after the majority of the guests had checked out.

We also had to ask for additional coffee filters and dishwasher soap as they only provide 2 of each for a 7-day stay. There was supposed to be a towel change everyday and full cleaning 1x during our stay. Towels were changed once and full cleaning never happened. Upside: the bed was very comfortable.

We ended up checking out early (Thursday) and we were never even asked how our stay was. Again, poor customer service. If we were to return to Lincoln (doubtful), we certainly would not stay here. I would recommend you don’t either, unless customer service isn’t high on your list.

Room Tip: Stay away from room 207, possibly others on the second floor above the lobby if you want a nice view...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SmallWonderAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InnSeason Resorts Pollard Brook

Property: InnSeason Resorts Pollard Brook
Address: 33 Brookline Road, On the Kancamagus Highway, Lincoln, NH 03251
Region: United States > New Hampshire > White Mountains > Lincoln
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Lincoln
#3 Family Hotel in Lincoln
Price Range (Based on Average Rates): ££
Hotel Class:3 star — InnSeason Resorts Pollard Brook 3*
Number of rooms: 133
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Also Known As:
Innseason Resort Pollard Brook Hotel Lincoln
Innseason Hotel Lincoln
Innseason Hotel Pollard Brook
InnSeason Resorts Pollard Brook Lincoln, New Hampshire - White Mountains

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