We bought a voucher on Travel Zoo for a two night stay for our wedding anniversary. Prior to purchasing the voucher, we contacted the resort to inquire about their amenities. We were told there would be unlimited free gondola rides and a complementary continental breakfast each day of our stay. When we arrived, we were told the gondola ride costs $16 per person per ride, and was not included in the price of the resort. In addition, their continental breakfast was not free. This is the first establishment we have ever stayed at who charged for a complimentary continental breakfast. Customer Service did not seem to care that we were given misleading information.
Prior to purchasing the voucher through Travel Zoo, we were debating between Mountain Club On Loon and another resort which was discounted for the same price. The other resort offered one free gondola ride per person per day and continental breakfast every morning. Since both resorts seemed comparable, we choose the Mountain Club On Loon. Had customer service not misled us, we would have chosen the other resort.
We will not be staying at this resort again; solely based on the misleading information we were provided. The resort is definitely not worth the full-price (no amenities included; unless the pool is considered an amenity, but you have to pay a mandatory resort fee whether you use the pool or not). The discounted price would be worth the stay, had the items we were promised had been included.
- Official Description (provided by the hotel):
- A vacationer's paradise, the beauty, hospitality and convenience of The Mountain Club on Loon is unrivaled. Nestled at the base of New Hampshire's most popular ski resort, The Mountain Club on Loon offers a delightful array of amenities and activities on-site or within a very short walk. Here you will find a luxurious spa and health club, two delightful dining options, and refreshing pool and hot tub. There's also a covered parking garage available so there's no need to worry about your vehicle during your vacation. While staying at The Mountain Club on Loon, awe-inspiring views will make your everyday world a distant memory. ... more less
- Reservation Options:
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- Also Known As:
- Mountain Club On Loon Hotel Lincoln
- Mountain Hotel On Loon
- Mountain Hotel Lincoln
- Mountain Club Loon
- Mountain Club On Loon Lincoln, New Hampshire - White Mountains