We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Usually wonderful, but disappointed this time.” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Manchester Airport

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Hotel & Suites Manchester Airport
Ranked #6 of 16 Hotels in Manchester
Certificate of Excellence
vermont
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Usually wonderful, but disappointed this time.”
5 of 5 bubbles Reviewed 14 April 2014

We visit the Manchester area, frequently and have stayed at this location several times in the past, always, very positive visits. However this time a couple of things marred our visit. First of all the hot tub was being serviced and therefore out of order but the pool which is usually warm was ice cold. We travel with a disabled child who enjoys swimming in warm water so this was a disappointment. Secondly we had a room on the 2nd floor and dealt with running and jumping all night long above us, making a good night's sleep impossible. When checking out we mentioned this matter to the clerk who said they were aware of the problem, several people had complained. Hopefully next time we can book a room where we don't have people above us.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weare51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 17 April 2014
I want to first apologize for the events that occurred during your stay. We understand the frustrations that you felt this trip and would love the opportunity to rectify them. Our hotel strives to be a leader in customer service and offer first class service to all our guests. By reading your review we missed gaining your business in several areas, and would appreciate the opportunity to make it right. Please reach out to me, Mark Turgeon, Operations Manager at 603-669-6800 at your earliest convenience to discuss the matter further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

316 reviews from our community

Traveller rating
    159
    107
    32
    11
    7
See reviews for
106
80
28
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

A very pleasant one night stay at this centrally sited hotel,clean tidy and welcoming staff.The room was warm,clean and comfortable and the staff went a long way to inform us of local restaurants shopping areas.Breakfast was adequate and included in room charge.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hju890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 19 March 2014
I am happy to hear that you enjoyed staying with us while in Manchester. The hotel is perfectly located for shopping,dining, and use of the Manchester Boston Regional Airport. Our staff is always happy and eager to assist you with any needs you have. I hope we have earned your business the next time your here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, New Hampshire
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

We have stayed here when we leave on a yearly trip and decided to stay again because of the following:
-Park and Fly package and car is always good when we return
-Prompt airport shuttle service to and from airport
-Family friendly and son likes the hotel
-Close to the mall
-Early morning breakfast bag for early flights, which we always have
-This time we stayed during the week and had a nice dinner that was also available.

Only downside is that the last two times we have stayed with HIE it wouldn't let us register our id number to get the reward points. So we have missed out the last two stays.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pisc0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 19 March 2014
The park n fly program is absolutely a worry free program. Stay the night, grab a breakfast, and park your car in a safe parking lot. It's that easy! We are also happy that we earned your repeat business. As for not receiving your points, please reach out to our IHG support line for our customers. It will take no time at all and get those points you earned. If you need assistance reach out to us at the hotel as we are more than glad to assist you. Thank you for taking time to review us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

As a flight attendant for 26 years, I have gained an appreciation for being treated really well by some hotels, and of course not so well at others. Due to extreme snow and icing, I wound up staying three nights in Manchester, NH. Not only were the airline crews and management under pressure in a situation like this, but so was the hotel staff. It is a pleasure to say I have never been treated so well in any hotel I have ever stayed at as I was at this Holiday Inn Express. I want to say Maria, Jade, Kim and Mr. Roger, the shuttle driver were all terrific. I highly recommend this hotel.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dian793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 28 February 2014
We understand how stressful at a time it is for our patrons to be stuck in a hotel away from their home/family. I am glad that we got the opportunity to help you get back to your job and home eventually. Our hotel staff is appreciative of your kind words and we hope to see you again our next venture through Manchester!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
172 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

Pros: Comfortable beds. Clean. Good price. Convenient location. Plenty of parking. Quiet night. Spacious. Fantastic showers.

Cons: Weak TV choices. Staff at front desk wasn't friendly. Poor breakfast buffet. No good work area/stations outside of the room.

Summary: Definitely a good choice when looking for a place just to sleep.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank g-raterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 28 February 2014
I want you to know that we always appreciate having honest feedback. I speak on behalf of everyone that I wish I could have "Wow'd" you while staying with us. I understand that the room was clean and up to your standards, but would appreciate talking to you about the amenities we offer. Please feel free to reach out to me, Mark Turgeon-Operations Manager, at 603-669-6800. Thank you for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
1 review
5 of 5 bubbles Reviewed 16 February 2014

A group of 27 colleagues from all over the US and I were stranded in Manchester after a staff retreat this past week, due to the recent snowstorm. The staff at this hotel were very patient with us, accommodating our ever changing room needs, as day by day, our departure flight plans changed. Over a four day period, they helped feed us, allowed us to use a meeting room, and didn't complain when we had boxes and bags scattered all over their lobby. The rooms are clean, beds very comfortable, and there's a pool, hot tub, and treadmills to keep us from going stir crazy. All in all, a good place to land if you're stranded for four days! Thank you Mark, Jade, Kim, Ben, housekeepers and all those behind the scenes who helped host us.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Baynative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 28 February 2014
Thank you for writing a review of our property. I personally enjoyed servicing your group and I am glad that we were able to give everybody a "home" while awaiting their flights. I certainly was happy to assist you with extra space so that everybody could stretch out while with us. If you are ever in need of future accommodations in Manchester we would be glad to service you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

We landed in Manchester around Midnight and proceeded straight to this Holiday Inn. Front desk staff was polite, professional, and offered some helpful suggestions for breakfast options in the morning. As we were checking out early the next day, we didn't make use of much (if any) of the hotel's amenities (i.e., pool), but we DID chose to eat at the diner located just off the main lobby. Wow! What a great meal... I'm so glad we decided to go here, instead of the fast food options across the street, as we got a hearty, delicious meal (at an affordable price, unlike most other in-hotel restaurant options), and prompt service with a smile. This is the kind of place that, if I lived locally, I would still visit for breakfast on weekends...

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aaron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark T, Manager at Holiday Inn Express Hotel & Suites Manchester Airport, responded to this review, 28 January 2014
Thank you for reviewing our property. We are glad that you got a good meal and we hope to see you on your next visit to Manchester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Manchester hotels
1.8 mi away
BEST WESTERN PLUS Executive Court Inn & Conference Center
2.3 mi away
Hilton Garden Inn Manchester Downtown
0.6 mi away
Courtyard Manchester-Boston Regional Airport
Show Prices
Show Prices
Show Prices
1.4 mi away
Holiday Inn Manchester Airport
1.6 mi away
SpringHill Suites Manchester-Boston Regional Airport
2.6 mi away
Radisson Hotel Manchester
Radisson Hotel Manchester
#4 of 16 in Manchester
4.5 of 5 bubbles 1,173 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Manchester Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Manchester Airport

Property: Holiday Inn Express Hotel & Suites Manchester Airport
Address: 1298 South Porter Street, Manchester, NH 03103
Phone Number:
Region: United States > New Hampshire > Manchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Manchester
#5 Family Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Manchester Airport 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Newly remodeled hotel featuring a complimentary hot breakfast, airport shuttle, updated business center, indoor pool and fitness center. Our spacious rooms feature wireless high speed internet, a refrigerator and a 37" high definition television with a premium channel package. You'll experience outstanding service and a convenient location. The hotel's setting in Manchester, NH is just two miles from Boston Manchester Regional Airport (MHT), which can be easily accessed using the hotel's complimentary shuttle service. Manchester is home to the New Hampshire headquarters of both Citizens Bank & Bank of America located downtown along with the Verizon Wireless Arena, a popular concert venue, and a number of unique restaurants and shops. Enjoy tax free shopping at the Mall of NH, adjacent to the hotel along with a number of restaurants. The Holiday Inn Express Hotel & Suites Manchester Airport is your smart choice when staying in Manchester, NH. Whether you're here for business or pleasure, you will find the things that are most important to you are easily accessible thanks to our central location. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Expedia, Odigeo, Agoda, Hotel.de, HRS and Ebookers so you can book your Holiday Inn Express Hotel & Suites Manchester Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Manchester Airport
Holiday Inn Express Manchester
Holiday Inn Manchester
Manchester Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing