I was treating my boyfriend to a birthday weekend full of fun, and was really looking forward to spoiling him with what I thought was going to be an amazing stay at a nice hotel. I couldn't be more wrong because nothing about this stay was amazing and by the end of our stay my boyfriend thought this was a practical joke and my way of breaking up with him. There wasn't a single person on staff during my stay that enjoys customer service. They couldn't be more bored or any less enthused to help me. No one smiles at you, they look down at their computers acting like they are doing something far more important than recognizing the fact you are there in front of them. I couldn't even get directions to my room at check-in and when I found the appropriate door to enter (after creeping around the parking lot with our luggage), it didn't matter because the elevator was on the other side of the hotel. Thanks for the heads up, front desk. The hotel lobby is pretty and the room was great looking too. The bed was super comfy. We unpacked, got ready to snuggle, and flipped on the TV but then it went black a few minutes later. When I called the front desk, I was told the TV was out because they had Dish Network and it did this sometimes because of the storm (there was a storm?). Next few hours, still no TV. We went to bed without watching our favorite night time shows, and I could tell that my boyfriend was a little disappointed but HEY, we're on vacation! Next day, I was starting to worry that La Quinta hadn't paid their bill because there was still no cable and the sun was shining outside. I couldn't get the news or weather and had to use my phone (maybe this is why the Wi-fi is free?) which was inconvenient to be messing around on my phone when I'm trying to get ready for our first day of vacation. We went downstairs for the breakfast - which was a decent spread. My boyfriend was super excited for a waffle so being this was his special weekend I offered to make him one. When I used the waffle-maker it started making a loud noise after a few seconds which prompted a hotel employee to came over, look at it, turn the waffle maker off, and she then walked away without an explanation, an apology, or even eye-contact. My boyfriend did not get his special waffle and just had some toast instead. I'm starting to look bad here, La Quinta. We got away from the hotel and did a whole day of activities. In my eyes, I redeemed myself with my boyfriend and he was feeling good again. I suggested take-out and a movie at the hotel to end our day, and we were able to order some Chinese food delivery. My boyfriend took a shower to unwind and I caught up on my emails until I heard my boyfriend yelling and cussing from the bathroom. Thanks, La Quinta, nothing says, "look how special you are to me" than a colony of ants on the bathroom floor next to your feet when you're stepping out of the shower. The Chinese food arrived just as my boyfriend was demanding to know what made him so special that I’d bring him here to shower with ants. I asked him to calm down and let's just eat and watch a movie and try to relax. I turned on the TV. "Service currently unavailable." My boyfriend left the room, his Chinese food and his girlfriend untouched. La Quinta, you really helped me nail this romantic weekend thing. The next morning, I managed to catch the GM, Linda, who said that I can have "bonus points" on my La Quinta Member card as a resolution to my concerns and she went on to address another customer without ever asking who I was (how am I supposed to redeem those bonus points, lady?) At check-out, I was handed a room receipt and asked, "Is that you?" Luckily it was, and he was flashing my own information in front of my face and not someone else’s. I feel cheated out of my money for staying at this place because I could have stayed at a dozen other places and I chose this crummy one based on a few pictures, "perks", and a romantic notion. You were supposed to have my back, La Quinta.
- Official Description (provided by the hotel):
- Opened in 2012, the brand new La Quinta Inn & Suites Manchester is located in the historic Millyard district on the northern edge of vibrant downtown Manchester overlooking the beautiful Amoskeag Falls. Minutes to the Verizon Wireless Arena, NH Fishercats Stadium, Merrimack Premium Shopping Outlets and the Manchester-Boston Regional Airport. We are pleased to offer a complimentary HOT breakfast buffet every morning, free wi-fi, airport shuttle, fitness room,laundry facilities, and an outdoor pool. Our rooms offer a Simmons pillow-top matress, microwave, fridge, Simmons Pillow-Top Mattresses, crisp white duvets, 32” HDTV with 37 channels, free local/long distance calls, coffee makers, Work Desks. We also offer 2 Room Suites with Living & Dining Area. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Manchester
- Clarion Hotel Manchester