My wife and I decided to go out to dinner to celebrate our anniversary. We called ahead to be sure the restaurant would be open on a Monday night. We were pleased when we found out they were open. Upon arrival we were greater by a man who escorted us to a table. We asked to have a window seat which he accommodated but made the comment that there was not much to see out the window. That was odd and unnecessary, but we dismissed it. He returned to provide us menus and take our drink order. It was May 5th, so in honor of Cinco de Mayo, we chose a special margarita. He returned shortly with our drinks and took our appetizer orders. I had decided on my entree so I placed my order for dinner also. My wife was still deciding. The cocktails were OK but sounded better on the menu than they tasted. The appetizers arrived. I got The Broken Ship which was a bowl of deep fried seafood. My wife got the Wasabie Dumplings. Both dishes were OK but not great. When the waiter delivered the appetizers, my wife placed her order for her entree. A short time later the waiter returned to remove the appetizers and delivered my entree, the Mojo Free Range Duck. The waiter told us he wanted to deliver my entree before it got cold. He added that somehow he/they had lost the slip for my wife's order and it would come out shortly! That was awkward as I sat there with my entree cooling off waiting for the remainder of the order. At my wife's suggestion I began to eat alone as she waited, and waited, and waited. My duck was to be accompanied by a citrus black bean sauce that was missing, was over cooked, and was a typical food service half a duck. Free range my foot! I finally stopped eating out of disappointment and embarrassment. When the waiter finally came by to inform us it would be a short time more before my wife's entree would be ready, he could plainly see that I was not pleased with my meal, not to mention the bazaar act of serving us individually 15 minutes apart. I informed him the duck was over cooked (or reheated too many times) and he said "looks like it is a tough night"! There were only three tables out of a huge dining area being occupied! I put my folded napkin over my dish out of disgust and continued to wait for my wife's entree. It finally came. She ordered the Seafood Carbonara. It was to be served on glass noodles yet came sitting on linguini! She ate her meal as I sat and watched. Her opinion was that it was OK. It was served hot as I could see the steam. The waiter returned to take my covered plate and her dish and offered no apology or anything sympathetic to our experience. "Would you like to try some dessert of coffee?", he asked. "No thank you, just the check"' I responded. He returned with the check, which included every item, no consideration given for the bad duck, and horrible service. Not even a modest apology or acknowledgement of our displeasure was offered. I will never recommend this place. I am a local who has hospitality experience and understand most of what can go wrong in this business yet fail to understand why this could go so wrong on a night when they were slow. Moreover the lack of any attempt to appease us was unprofessional and appalling.
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