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Sunapee Lake Lodge
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Reviews (155)
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Reviewed 16 September 2013

The overall experience was horrible. We stayed in a pet-friendly room. Regardless of that, there was hair on the sheets in room 107 and the bathroom looked like it hadn't been cleaned. We were moved to room 105, where there was still hair on the sheets. The bathroom was slightly cleaner, although the tile and grout in both bathrooms was filthy and needs to have a serious cleaning. We also had a rather large, what looked like a water bug, in the bathroom, with fecal matter (small droppings near the bug's rear). My husband and I were so disgusted that we slept in our clothes on top of the sheets. If we didn't live 3 1/2 hours away, we would have driven home. The entire hotel needs a complete remodel. I would NOT stay here ever again or recommend it to others. For $195.00, it was barely worth it and extremely overpriced. For this price, my husband can stay in an executive suite overseas. It was so dirty, I didn't even want my dog in the room. The Sunapee area is a beautiful and well-known place and we were shocked when we walked in the hotel. The carpets were dirty and looked like they hadn't been vacuumed in days. It's old and needs serious updating. It doesn't fit in, when you think of Sunapee.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Best Western
2  Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin B, General Manager at Sunapee Lake Lodge, responded to this reviewResponded 19 September 2013

I am very sorry that your experience wasn't what you expected. We attempt to go above and beyond with every guest. Our hotel is in the process of remodeling. Recently our second and third floor has been completely redone from top to bottom. The first floor, which is the floor you stayed on is the last floor to undergo this transformation. The carpet in the hallway is cleaned each and every afternoon but it is hard to keep it completely clean throughout the day due to the renovations mentioned above.
As for the bathrooms in each room, which were tiled less than a year ago, the grout is a sandstone colored grout which could of given the appearance of being dirty if you expect it to be a white color. In our pet friendly rooms the tile is steam cleaned after each guests stay to make sure no hair or allergens are left after sweeping and vacuuming.
Our housekeeping staff is trained in providing the cleanest room possible. Each room is checked then checked again by different members of management to ensure cleanliness, it is very rare that a bed is found to be dirty, never mind two in two separate rooms.
As for the price, when a room is booked less than two weeks before the date of arrival the price tends to increase slightly. Also attached to the rate for this room was a pet fee that was described at the time of booking and the NH Rooms and Rentals tax of 9%.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

Although there's not much to do in sunapee, the best western has a great central location for what there is. Our room was fantastic, the a/c worked great and was quiet, the fridge worked great, the beds were comfy and the bathroom was nice. The staff was very friendly and the hotel was clean. The breakfast was small but good, pancakes, bagels , yogurt, cereal, coffee, juices. The best part was the fire pit outside, it was a great way to end the nights.

Stayed: August 2013, travelled with family
Thank amaral_kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

We stayed here for wedding - the rooms were clean the staff friendly and helpful. The only thing was that the sign was a little hard to see at night and we drove by and missed it a few times.
Great hiking was very close by also -

  • Stayed: August 2013, travelled with friends
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1  Thank ellen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

Guests for a wedding in Newbury, NH and the Best Western was right near the venue. We coudn't believe the price, delicious breakfast, wonderful room, in comparison to the Other Hotel, almost across the street. This .was the nicest hotel, and we had the same views as the very expensive other hotel, and they did not sere breakfast. Our room was great, and for 200.00 less that across the street, WE WERE VERY HAPPY. Yes, I'd recommend the Best Western in Newbury NH

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Arubamiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

Our experience at this hotel was perfect. The staff was extremely friendly; the hotel was very clean and most of all it was SO quiet! I could not believe when we went for breakfast how many people were there because we were not woken up once... Highly recommend this hotel to anyone.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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