I took my brother and his girlfriend out the a nice meal. We had tried unums once, hadn't been impressed but we're willing to give it a second chance based on other friends ' suggestions and experiences.We had a 8:45 reservation. Immediately upon walking in we were informed by the hostess that is was very busy and it was be awhile before we received any food. Then we were promptly seated in a corner and forgotten about for 20 minutes. (I watched the clock, as I was ready to walk at 20 on the dot). At 19.5 minutes with nothing but water our waitress finally came over and asked for drinks. Drinks took another 20 mins. However, the biggest problem for me was when I ordered my appetizer, even though I explained I had a soy allergy, it came to the table with soy sauce all over it. After waiting for her to return (another 15 minutes), instead of apologizing profusely and sending over a manager, she just said "oh". My next round of the appetizer didn't come out until almost meals came out. All told it was over two hours for food. We were literally the last table in the restaurant and had to flag someone down to get our bill. After speaking to a manager, the bar gentlemen who did try to smooth things out and ask us to come back, but then no one ever came back to get our credit cards for another 20 minutes. I ended up getting up and having to bring it to the bar myself. Bottom line. Everyone has bad night's but with the allergy miss, the food was mediocre, the service was abysmal and then not to come back after all that. I brought my brother and his girlfriend and was completely embarrassed. Again, I understand everyone has bad nights but even after trying to fix it, the staff still completely ignored us. You would definitely do well to examine how you treat patrons with allergies. Other restaurants are awesome. A manager always comes to the table, introduces themselves and then personally delivers my plate every time.
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