Lovely hotel with really good food. My disappointing experience is mainly centered around the spa and it's management. To start off I was shown to the ladies locker room which is functional but by no means luxurious as suggested by its price. In one bathroom stall there was blood on the floor. Yuck!!! The flip flops i was given to wear were very obviously dirty and I checked numerous lockers finding the same used dirty flip flops. I went to use the steam room which was not really working at all, it just barely got warm and just moistened the air. My service was a facial which was a good experience. I returned to the locker room and was just about to step in the shower when the fire alarm went off! Unfortunate, but these things happen. We were all ushered out into the cold late October weather, wearing just our bathrobes and flip flops. The general staff were very courteous in trying to make sure we all kept as warm as possible offering us extra towels to stay warm. After waiting for the fire department to give the all clear we were eventually allowed back in and my spa experience was over. At check out I was told that because I received my whole service I was not going to be compensated. When I explained it is about the whole spa experience the lady at the counter left to speak to management. She returned after quite some time and very disappointingly gave me a coupon for an appetizer at the bar. Very generous!?! This staff had the opportunity to make things right from a bad experience and the management are more obviously focused on the bottom line than good customer service. I would not recommend anyone take advantage of the spa whilst they are at this hotel and it certainly does not warrant a visit on its own. I think a better experience would be had at one of the spas in town.
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- Also Known As:
- Wentworth By The Sea, a Marriott Hotel And Spa
- Wentworth By The Sea, a Marriott Hotel New Castle
- Wentworth Sea Nh
- Marriott Hotel New Castle
- Marriott New Castle
- New Castle Marriott