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“Outstanding customer service and Allergy Awareness”

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White Mountain Hotel and Resort
Ranked #6 of 24 Hotels in North Conway
Certificate of Excellence
Swansea, Massachusetts
1 review
“Outstanding customer service and Allergy Awareness”
5 of 5 bubbles Reviewed 19 May 2014

This was our second year staying here. We first found this place while looking for a decently priced room for Mothers Day weekend for a trip away where the hotel advertised an allergy aware menu since our family contains a member with a severe food allergy to tree nuts.
We were pleasantly surprised to discover not only that the White Mountain Hotel and Resort had an extremely allergy aware kitchen staff but they also offered a Mother's Day brunch event and after calling them on several occasions to reassure ourselves over the menu we arrived to find that the hotel was not only located in a beautiful location but also that they were staffed with the most courteous and friendly people- the service alone brought us back this year and we took advantage of their Mother's Day package again. I cannot recommend this location enough- especially since it's been so hard to find a place where we could vacation and not have to worry about food allergies when eating in the restaurant. We'll definitely be going back again next year and this is the only place that we'll be staying.

Room Tip: If you have a large family look into one of their suites- the rounded turret suites give a huge amou...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 20 May 2014
I am so pleased to read that we set your mind at ease regarding your family member's food allergies. We do try to accommodate as best we can, and I am pleased we were able to meet and exceed your needs. We look forward to your return visit. Carol Sullivan
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1,052 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
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English first
Melrose, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 May 2014

Great stay! We came to celebrate my 50th. From the time we checked in everyone was friendly, professional and made our stay enjoyable. From the front desk staff, bartenders, waitresses, and even the maintence staff we chatted with in the hallways - everyone made us feel special and welcomed. We loved our comfy room, the bed was very comfortable! Plenty of pillows! The grounds and views were amazing. The food was great. The location was perfect for a peaceful stay but close enough for a quick trip downtown. Thanks White Mountain Hotel - we hope to come back soon!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 20 May 2014
Happy Birthday and thank you for choosing to celebrate with us. I am so pleased to read that you thorougly enjoyed your stay and the services of our entire staff. I will make certain to share your kind words with our team. We look forward to seeing you again soon. Carol Sullivan
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Newton, New Jersey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Location and grounds very nice. A good value for the price. Restaurant food was excellent with a spectacular view. Lobby fireplace and furnishings was worth a picture. Outdoor hot tub and heated pool was very nice under the stars. A great place to spend our 39th anniversary!

Room Tip: The Mountain View rooms are the ones to choose.(especially the third floor)
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mta2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 14 May 2014
Happy Anniversary and thank you for spending it with us. We look forward to celebrating your 40th!
Carol Sullivan
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Haverhill, Massachusetts, United States
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Just returned from our fist stay there - will not be our last! Got a wonderful deal on a Mother's Day Weekend package that included a breakfast, dinner, and Mother's Day Brunch for two. The hotel is located in a beautiful setting with the Presidential Range of mountains on one side and Cathedral Ledge on the other Cathedral Ledge is a well known and well climbed spot in North Conway and the White Mountains in general.

The hotel is very clean and neat and the employees from the front desk to the room service people were all friendly and helpful. The Food and Beverage Director, Dennis was a constant presence making sure you were happy with your meals, drinks, and service.

The hotel is located just north of the center of North Conway down a couple of side roads-but easy to find. This keeps you away from the hustle and bustle of the main drag but puts it in easy reach when you want to go to it. We don't golf but it does have a golf course, outdoor jacuzzi, and year round outdoor heated pool.

We ate in the beautiful main dining room on Saturday night and were very pleased with the food and drink. There is a live piano player for added atmosphere. We also attended the Mother's Day Brunch buffet on Sunday morning. This was a special holiday brunch and it showed. Great selection way beyond the typical. Very relaxing and pleasant. On non-holiday weekends they also serve a standard brunch buffet.

The hotel does offer some spa services but we did not use them on this trip. We'll definitely be back for more stays.

Room Tip: Don't really have any input here other than to say I think either view you pick (mountain or Ca...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 13 May 2014
I am so pleased that you enjoyed a lovely and relaxing weekend. I appreciate your feedback and thank you very much for your kind words. I will share your comments with our team, who work very hard to provide our valued guests with outstanding customer service. We look forward to your return visit. Carol Sullivan
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Sanford, Maine
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Took my wife to stay at the White Mountain Hotel & Resort for a Mother's Day weekend get-a-way. The staff was extremely friendly always saying hello and asking if they could be of help or just chatting it up. We stayed in a suite on the 2nd floor that was very large, spacious and clean. The room overlooked the pool the the Mount Washington Valley provided a great backdrop. Since the weather decided to warm up we were able to sleep with the windows open and enjoyed the fresh mountain air. The only negative thing (if I would even call it that) was that the batteries in the TV remote were very weak. We also enjoyed the special Mother's Day brunch and the food was superb!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TimothyBrownellME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 13 May 2014
Happy Mother's Day and thank you for choosing to stay with us for the weekend. I must agree that it was lovely sleeping with the windows open, and so glad that you could enjoy this as well.
We look forward to seeing you soon. I will share your kind remarks with our team.
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Dayville, Connecticut
1 review
4 of 5 bubbles Reviewed 10 May 2014 via mobile

Stayed in the Mount Washington suite for 2 nights...fantastic room! We extended our stay another night and stayed in a mini suite. Both rooms were fabulous! Very clean and beds were comfortable.
Meals and service were fabulous all 3 days! Staff went out of their way to make us feel welcome and were always asking if we needed anything. Outdoor jacuzzi and pool were very clean and very relaxing after hiking all day...fire pit was great too! Only bummer was that everything closed at 10:00 on a Saturday night. Have no complaints about this hotel. We will be back!

Stayed May 2014, travelled as a couple
Helpful?
Thank Christina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 13 May 2014
I appreciate your review and was happy to read that you thoroughly enjoyed your stay. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plainville, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 May 2014

What a wonderfully warm and welcoming place! Secluded in the mountain range but close enough to Rte # 16. Great staff, delicious food and beautiful surroundings-will be making this an annual destination!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 13 May 2014
So happy to read that you chose to stay with us to celebrate your birthday! I appreciate your kind words, and look forward to your next visit. Carol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mountain Hotel and Resort

Property: White Mountain Hotel and Resort
Address: 2560 W Side Rd, mail: P. O. Box 1828, North Conway, Conway, NH 03860-5922
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in North Conway
#4 Romantic Hotel in North Conway
#5 Business Hotel in North Conway
#8 Family Hotel in North Conway
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — White Mountain Hotel and Resort 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Full service resort located just minutes from North Conway Village in North Conway, NH, and provides a panoramic, one of a kind mountain setting. Located at the base of White Horse Ledge, 80 guest rooms and suites include double pillow top mattress, high thread-count sheets, deluxe bedding, flat panel TVs, DVD/VCR, refrigerators, free wi-fi, Aveda amenities, and more. Superior rooms offering upgraded amenities, welcome amenity, bottled water and mountain views are available, as well as deluxe guest rooms and luxury suites. Ledges Restaurant provides panoramic mountain views along with award-winning cuisine and excellent service. Ledges offers modern American cuisine with a focus on local and sustainable product. The cozy Tullamore Tavern offers casual dining in a comfortable and relaxed setting. Amenities include on-site private massage room, golf, year-round outdoor heated swimming pool, fire pit, Jacuzzi, Finnish Saunas, workout facilities, game room, gift shop, hiking and biking trails, walk to Echo Lake and more. Available for leisure travel, family reunions, weddings, elopements, showers, corporate meetings, executive retreats, anniversary parties, birthday celebrations and more. Dogs under 25 Lbs. Are accepted in specific dog-friendly rooms for a fee with pre-registration required. ... more   less 
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Also Known As:
White Mountain Hotel North Conway
White Mountain Resort

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