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“Great Hotel-Great Location-Family Friendly”

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White Mountain Hotel and Resort
Ranked #6 of 24 Hotels in North Conway
Certificate of Excellence
Windham, New Hampshire
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great Hotel-Great Location-Family Friendly”
5 of 5 bubbles Reviewed 24 June 2014

Booked a long weekend with the family at this hotel. Never stayed here before but read nice reviews online. We were pleasantly surprised. The staff was very friendly. The room was a little small (for a family of five) but very clean. The location was amazing. Very close to North Conway, Storyland, Echo Lake, Cathedral Ledge, Diana's Bath, etc. The views of the White Mountains are incredible. The pool was great and open late. My kids loved it. They light small campfires at night and has a very good vibe. We even had a nice picnic on the grounds overlooking the White Mountains. The breakfast in the great room is something every one should experience. Great resort for families.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Domenic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 26 June 2014
So happy to read that you enjoyed your stay with your family. Much appreciated.
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1,052 reviews from our community

Traveller rating
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    295
    102
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    17
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
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English first
Halifax ns
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 23 June 2014

We just finished spending 3 nights at the resort and to say I was disappointed would be putting it mildly. Check in was great but it went downhill after that. Tues night at around midnight 3 or 4 hard core bikers who were staying there decided to have a little party in the parking lot(which our room faced) and it went on till around 2AM. Should have called the front desk but was a little leery because of the individuals involved. 2nd night all quite and a good nights sleep. 3RD night a bunch of firefighters who had a Golf Tournament on Friday decided to have a Beach Party in the parking lot that went on till 3AM. If the person on the front desk could not hear the noise I suggest you invest in some hearing aids for him or her. I did a lot of research trying to find a nice quite resort and it is very obvious to me I made a dreadful Mistake. On a brighter note the golf course was great and a lot of fun to play. I suggest you put a bar in the parking lot because it is very apparent a lot of your guests would make the most of it.

Room Tip: Do not get a room facing the parking lot!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
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Helpful?
7 Thank morley1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 26 June 2014
I am sorry to read that you experienced some loud guests in the parking lot during your stay and I would absolutely suggest in the future to call the Front Desk if there is a anyone disturbing your peace and quite. We do have a policy of quite hours after 11 pm, and would have been more than happy to address it for you. I will tell you that the week you stayed with us, the week beginning with Father's Day, is "Bike Week" in NH and there are many bikers in the area and a few stay with us. I can assure you they are upstanding citizens just like yourself, and I personally spoke with quite a number of them throughtout the week. They enjoy this area for the same reasons you and I do which is the beauty of the surrounding mountain scenery. I look foward to your return visit, and would suggest picking another week, other than "Bike Week".
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Northbridge, Massachusetts
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 23 June 2014

We had a wonderful time at the resort. We have visited North Conway on several occasions and never knew it was there! Beautiful scenery and views, landscaping was lovely. Wonderful staff, especially Russell in the Tavern. I accidentally left some items behind and housekeeping management, Kim, was wonderful as well. We would recommend to any of our friends. The hot tub was broken down, but the heated pool was great for the kids. We do wish the fire and patio area was open later on a Saturday night. The work out room was satisfactory, although it would be nice to have water, towels, and sanitizer available to guests. We appreciated the hotel manager, Dennis, introducing himself and asking how our stay was going. All and all a great location and Inn, will go back for sure.

Room Tip: I would recommend the third floor, as no floors above so you eliminate the foot traffic you hear fro...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 26 June 2014
I appreciate all of your feedback and some great ideas for the Gym. We appreciate the comments from our valued guests, and look forward to your return.
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Needham, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2014

Nice place to stay, relax, food is excellent, people(staff) very friendly,
and cater to your needs. Scenery is great and Not to far from downtown No. Conway.
Looks like a great place for golfers. Unfortunately I do not golf.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arnold P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 23 June 2014
I appreciate all of your positive feedback and we look foward to your return visit. Have a great summer! Carol Sullivan
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Canterbury, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

Believe all the hype, this is the one to go to. Stayed for 7 nights on our first visit to the White Mountains and will return as soon as.
Found all the staff friendly and attentive and the manager had time for a chat with everyone in the evening.
Food was excellent and fairly priced.

Rooms are clean and well maintained although a bit dated but that is a minor criticism as the view towards the mountains is stunning and more than compensates.
Will definitely return!

Stayed June 2014
Helpful?
Thank StingreyCanterbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 23 June 2014
Thank you for your honest opionions and we very much appreciate the feedback from our valued guests. I will share your feedback with our team. Regards, Carol Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

We took our children and grandchildren -- 11 in all to this hotel for a family vacation from Texas. We had four rooms. We had a wonderful time and count it as one of the best family vacations ever. Every staff member was friendly and helpful -- and fun! Food was super and the craft beers were delightful. We hiked close by and relaxed in the pool and hit tub. We swam in the lake across the road, zip lined in the mountains and two of our family climbed Mount Washington. The owner, Gary, came by every night in the dining room and bar to ensure everything was running smoothly. It was a perfect venue for relaxing with the family with members from 72 - 13. Highly recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasRoger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 23 June 2014
What a wonderful retreat for you and your family and I thank you for choosing to stay with us. It was our pleasure to have you as our guests, and we look foward to a return visit. Happy to read that Gary was able to chat with you, and best wishes for a wonderful summer. Carol Sullivan
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Amersfoort, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 17 June 2014

It looks good when you arrive. But, this outdated, overprised, noisy hotel with rather small rooms definately needs an update and is, to our opinion, heavily overrated. Staff has no attention and operates so inefficient that you start to annoy yourself since response times grow to unaccepatble levels. Waiting times for the hostess to get seatedto enjoy breakfast or dinner result in irritation before you even get started. Elevator maintanance when you leave unfortunately forces you to carry down your luggage via the stairway. All in all a disappointing accommodation for us, Europeans travelling through New England. The good thing about this hotel is the location, allowing you to explore the white mountains to the max.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edwin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 23 June 2014
I thank you for taking the time to provide your opinion, and I do want to assure you that we take the comments from our valued guests very seriously. I am sorry for any inconvenience the annual elevator inspection caused you. These are mandatory annual inspections, and everyone must have the elevator inspected. Knowing the elevator would not be available for a short period of time that morning, we did post staff on each floor to assist with luggage. I am sorry if you carried it by yourself, as we could have provided you with assistance. Always feel free to call upon the Front Desk for luggage assistance. We do strive to provide all of our guests in Ledges Restaurant with an outstanding guest experience, and I apologize if this did not meet your expectations. I have forwarded your comments to our Food and Beverage Director to discuss with his staff. Carol Sullivan.
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Additional Information about White Mountain Hotel and Resort

Property: White Mountain Hotel and Resort
Address: 2560 W Side Rd, mail: P. O. Box 1828, North Conway, Conway, NH 03860-5922
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in North Conway
#4 Romantic Hotel in North Conway
#5 Business Hotel in North Conway
#8 Family Hotel in North Conway
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — White Mountain Hotel and Resort 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Full service resort located just minutes from North Conway Village in North Conway, NH, and provides a panoramic, one of a kind mountain setting. Located at the base of White Horse Ledge, 80 guest rooms and suites include double pillow top mattress, high thread-count sheets, deluxe bedding, flat panel TVs, DVD/VCR, refrigerators, free wi-fi, Aveda amenities, and more. Superior rooms offering upgraded amenities, welcome amenity, bottled water and mountain views are available, as well as deluxe guest rooms and luxury suites. Ledges Restaurant provides panoramic mountain views along with award-winning cuisine and excellent service. Ledges offers modern American cuisine with a focus on local and sustainable product. The cozy Tullamore Tavern offers casual dining in a comfortable and relaxed setting. Amenities include on-site private massage room, golf, year-round outdoor heated swimming pool, fire pit, Jacuzzi, Finnish Saunas, workout facilities, game room, gift shop, hiking and biking trails, walk to Echo Lake and more. Available for leisure travel, family reunions, weddings, elopements, showers, corporate meetings, executive retreats, anniversary parties, birthday celebrations and more. Dogs under 25 Lbs. Are accepted in specific dog-friendly rooms for a fee with pre-registration required. ... more   less 
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Also Known As:
White Mountain Hotel North Conway
White Mountain Resort

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