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“Our summer adventure” 4 of 5 bubbles
Review of White Mountain Hotel and Resort

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White Mountain Hotel and Resort
Ranked #6 of 24 Hotels in North Conway
Certificate of Excellence
Collegeville, Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Our summer adventure”
4 of 5 bubbles Reviewed 27 July 2014

We decided to hike Mt. Washington this year as one of our getaways this summer. I found this little gem of a hotel in North Conway, called the White Mountain Hotel which was adjacent to a golf course, a lake, and majestic cliffs. What a location! Right from the parking lot you could hike up and along the cliffs. A great warm up before we tackled the mountain. The hotel was charming with an outdoor heated pool, jacuzzi, and fire pit for roasting marshmallows. The restaurant was very nice, a little pricey with two kids. We found that Tuckermans and Horsefeathers were great alternatives.

Room Tip: We were on the first level which was very convenient to everything.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 31 July 2014
What an adventure to climb Mt. Washington and that you for choosing to stay with us. I am thriled to read that you enjoyed your stay. Carol Sullivan
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1,046 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
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English first
Sarasota, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 26 July 2014 via mobile

Great location; clean; restaurant offers varied and tasty sandwiches and entrees.
However, the swimming pool is small and not heated, the gym is a joke, the tennis court has cracked pavement. One corner of the court has been rigged up with a net that serves as a driving range
The putting green has one hole
To add insult, the front desk staff can provide only minimal info on local hiking trails and recreation. Not for sport minded tourists

Stayed July 2014, travelled with friends
Helpful?
2 Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 31 July 2014
I appreciate your review and am so very sorry to read that you did not enjoy some of our amenities.. I did want to address a couple of points that I am unclear on, and please feel free to email me directly if you should want to discuss further at csullivan@whitemountainhotel.com

Our putting green just before the 1st tee box has 5 practice holes. Our tennis court has been closed for 2 years, and yes we have installed a practice driving net on a section of the tennis court for our golfers. I am sorry for any inconvenience this may have caused. Our outdoor pool does have a heater and is heated to 82 degrees in the summertime. Our gym equipment features Cybex and Life Fitness fitness equipment and includes 2 treadmills, 2 bikes, 2 stairclimbers and 2 Cybex weight towers, A/C, towels, cleaner, a flat panel TV and a mat for floor work. I am sorry that these amenties did not meet your standards and appreciate your feedback.

I am happy to read that you enjoyed your dining experience with us. Regards, Carol Sullivan
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Billericay, United Kingdom
1 review
5 of 5 bubbles Reviewed 25 July 2014

We only intended to stay for two days at White Mountain but due to the excellent facilities, most gorgeous location, wonderful golf course and amazing service we decided to extend our stay to ten days which we appreciate was difficult during a very busy holiday period but the reception staff were brilliant and worked very hard in rearranging rooms and accommodating us. The bar staff were happy, friendly and very welcoming. The dining room staff were very attentive - always smiling and willing to interact with all guests - we would like to make a special mention for our waitresses Sharon and Trudi who were amazing. Overall we thoroughly enjoyed staying with you and would definitely return. Thank you all very much. Carol and John (Bridge players - Golfers) Billericay United Kingdom

Room Tip: All three rooms were extremely nice - roomy and exceptionally clean. We had two rooms on 3rd floor f...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 31 July 2014
It was our pleasure to have you as our guest, and so happy to read that you were able to extend your stay. I will pass along your kind words about the waitstaff to our Food and Beverage Director. Carol Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

My sister and I stayed at the White Mountain Hotel and Resort for 5 days/4 nights and found it a wonderfully peaceful and relaxing place. Our room was immaculate and spacious, with nice furnishings and country-inspired decor we found very pleasing. The bathroom was very large and the toiletries provided were certainly a cut above what most hotels supply. We opted for the continental breakfast each morning, which was included in the price of our room, and were pleasantly surprised by the wide variety of items from which to choose as most continental breakfasts tend to consist of simply a few muffins or pastries, juice and tea or coffee. The continental breakfast here offered these as well, plus hot or cold cereals, mixed fruit, hard-boiled eggs, scones, cinnamon buns and yogurt, all buffet-style and all-you-can-eat. There was also a relatively extensive a la carte menu available, too, at reasonable prices.

The outdoor pool area was clean and had various comfortable chairs, a few tables and umbrellas. The water temperature was just right, neither too cold nor too warm. The view was fabulous. The fitness centre was well-equipped and also very clean.

There is a pro shop that offers all types of golfing equipment and accessories, and golf carts are plentiful. Tennis courts are also available.

The one drawback, if so it can be called, is that there is only one elevator in the hotel, which was a very slight inconvenience as we were on the top (third) floor and not always disposed to take the stairs. It can also be a bit of a challenge to find the hotel in the first place, as signage is minimal (per municipal ordinance) and it is located in a residential area.

We found the staff very welcoming and accommodating. In particular, Laurie at the reception desk was helpful and very friendly and we appreciated her easy but professional manner.

All in all, a most satisfying experience in a beautiful location to which we will certainly return and recommend to our friends!

Room Tip: Rooms on the pool side have beautiful mountain views and are quieter than those at the front and tho...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 31 July 2014
It was a pleasure to read your review and I am glad you enjoyed your stay. Carol Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 July 2014

The hotel was in a lovely location with quite a view of the cliff behind it. It is not near the centre of town however so restaurants/gas/shopping are about a 10 -15 min drive away.
Room was on the small side and tired- paint peeling, noisy air conditioner.
The free breakfast is not entirely free as they charge a gratuity per person. Also the selection for this free breakfast was mediocre - I've had better at Best Westerns. Hostess was not particularly friendly and overall, I would say the servers seemed like they didn't want to be there. Not unfriendly just not enthusiastic.
The pool is heated which is nice. The hot tub was fine but I did end up with a nasty rash after using it.
Generally, the hotel was underwhelming for the price and appears to be resting on its laurels.

Room Tip: Cliff view is nice.
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  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rosichi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 14 July 2014
I apprec iate your review and your honest opinions about your stay. I am sorry to read that we did not exceed your expectations with regard to service and your dining experience. I will most certainly forward your comments to our Food and Beverage Director and weill look at the A/C unit and paint in your room, as this certainly is not an example of our high level of service.
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Norwood, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

There was a large fireplace in the main lobby. All you could smell was burnt wood. Not a pleasant smell. And the fireplace was not being used as it was summer and very hot.
Also, we ate breakfast in the dinning room twice (not the continental breakfast). The first morning, the breakfast was excellent. The second morning, the presentation was poor and the hash brown potatoes were cold. Also, I saw the waitress dump coffee from the decaf pot (orange rim) and pour it into the regular coffee pot (brown rim) and serve it in the dining room as regular coffee.
The last time we had stayed at this hotel was about 10 years ago. We had always been pleased. The staff was very polite. However, no one that we spoke to has been there long. So why is there such a turnover?? Not so sure we would return again.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank kd072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 14 July 2014
I am sorry to read that you did not enjoy your stay, and certainly do appreciate your honest feedback. I am sorry that your experience at breakfast was less than pleasant. I can assure you that we do have a very high standard for customer service, and we are commited to providing a quality breakfast and pleasant staff. I hope that this situation was isolated, and will most certainly bring these comments to our Food and Beverage Director and General Manager/Owner. Thank you, and please feel free to call upon me personally if you would like to return, as we would like another opportunity to prove to you that we are indeed committed to quality customer service.
Carol Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynn, Massachusetts
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Though it was only an overnight stay we had a fabulous time. The staff was friendly and personable,the room had the most incredible mountain views,very comfortable beds and easily fit us and our 3 children. Everyone enjoyed the pool,jacuzzi,fitness room,ping/pong and fire pit.
The included continental breakfast was well more than we hoped for with part buffet,part sit down service in the dining area overlooking the mountains.
Only difficulty is need better signage to find it.

Definately recommend.

Room Tip: The deluxe queen room was very very roomy with a foldout sofa and the room was rounded with a 180 de...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, 14 July 2014
Thank you for your review and I am thrilled to read that you enjoyed your stay. I agree with you that the signage at the street on West Side Road is difficult to see from the Northbound side. Unfortunately town laws do not allow us to change this sign, make it bigger, move it, etc. so we are bound by the sign we have. Best advise is to follow the direction on our website, and know that you will not see the Hotel from West Side Road, as the driveway is 2 miles long. I am glad that you found us, and happy to read that you enjoyed your stay. Carol Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Mountain Hotel and Resort

Property: White Mountain Hotel and Resort
Address: 2560 W Side Rd, mail: P. O. Box 1828, North Conway, Conway, NH 03860-5922
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in North Conway
#4 Romantic Hotel in North Conway
#5 Business Hotel in North Conway
#8 Family Hotel in North Conway
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — White Mountain Hotel and Resort 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Full service resort located just minutes from North Conway Village in North Conway, NH, and provides a panoramic, one of a kind mountain setting. Located at the base of White Horse Ledge, 80 guest rooms and suites include double pillow top mattress, high thread-count sheets, deluxe bedding, flat panel TVs, DVD/VCR, refrigerators, free wi-fi, Aveda amenities, and more. Superior rooms offering upgraded amenities, welcome amenity, bottled water and mountain views are available, as well as deluxe guest rooms and luxury suites. Ledges Restaurant provides panoramic mountain views along with award-winning cuisine and excellent service. Ledges offers modern American cuisine with a focus on local and sustainable product. The cozy Tullamore Tavern offers casual dining in a comfortable and relaxed setting. Amenities include on-site private massage room, golf, year-round outdoor heated swimming pool, fire pit, Jacuzzi, Finnish Saunas, workout facilities, game room, gift shop, hiking and biking trails, walk to Echo Lake and more. Available for leisure travel, family reunions, weddings, elopements, showers, corporate meetings, executive retreats, anniversary parties, birthday celebrations and more. Dogs under 25 Lbs. Are accepted in specific dog-friendly rooms for a fee with pre-registration required. ... more   less 
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Also Known As:
White Mountain Hotel North Conway
White Mountain Resort

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