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“RESIDENCE INN... YOU CAN BE MY RESIDENCE ANYDAY... MARRIOTT YOU DID IT AGAIN...... love you!!!!!!!”

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Residence Inn North Conway
Ranked #2 of 25 Hotels in North Conway
Certificate of Excellence
Reviewed 26 May 2014

FIRST OF ALL THE STAFF IS THE BEST FROM THE MOMENT I CALLED TO SAY I WOULD HAVE EARLY CHECK IN THEY WERE READY... THE FLOOR I WANTED... I DID NOT EVEN HAVE A COMPLAINT..... THE BREAKFAST.... FULL HOT.... GREAT..JUICE, WAFFLE STATION MAKE YOURSELF... STRAWBERRIES, BLUBERRIES AND WHIP CREAM..... SAUSAGES, EGGS, HOMEFRIES, BAGLES, ENGLISH MUFFINS, MUFFINS.. TOAST, YOGURT, FRUIT... WHAT CAN I SAY A great savings for a family... I figure you save about 60 dollars a day... for a family of 5...... the rooms are great... I have a queen bed... a chair that makes a small twin... and 2 twins ... a kitchen without a oven.... but great fully stocked.... and coffee all the time in the lobby...... I had a disposal problem... called and got service..........WOW... THE girl she was fantasic.. and the guy... it was a problem but they offered for a room change I said .... wait for tomorrow and they fixed it right away..... I love those people so friendly and funny........ the whole staff is fantasic.... the manager knows what he is doing.... everyone is so attentive..... the hotel is right on 16 10 minutes from the center.... near a pizza hut.... and dunkin donuts... supermarket.... 99 restaurant.... .... but you have a kitchen to save some money.... the pool is a mineral one... nice not tooo cold... and Jacuzzi... nice..... right near the fire pit.... they put it on for you even if you want breakfast there..... I cant say enough about this hotel...... but what else do you want..... MARRIOTT IS THE BEST... NO MATTER WHERE YOU GO THEY ARE THE SAME.... CLEAN CLEAN CLEAN.... AND EVEN WITHOUT ROOM SERVICE..... THEY SERVE YOU........ WHAT EVER YOU NEED..... [except the food) but you can get it delivered from some delivery places.... and you have your kitchen if you are not lazy.... such a convience for a family.................you will never be disappointed here..... this is first class..... xxx enjoy

  • Stayed: May 2014, travelled with friends
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3  Thank antonette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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299 - 305 of 653 reviews

Reviewed 24 May 2014

The staff were friendly and the property was clean and well cared for. The location was easy to find on the outskirts of North Conway. The breakfast was the typical hotel hot breakfast fare, though Residence Inn does it better than most. My only complaint was that the mattresses were uncomfortable and I ended yup with an achy back the next morning.

  • Stayed: May 2014, travelled with family
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1  Thank DreamSeeker94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

Our family stayed at this hotel over the Easter holiday for shopping and hiking. The hotel is ideally located, within walking distance from the Settlers Green outlet mall. The rooms are spacious and the kitchen is well appointed. Room was clean and the free coffee and cookies in the lobby are much appreciated. Mattresses are rather soft - a bit to much to our liking.

There was unfortunately a general fire alarm late at night that woke the entire family up and forced all hotel guests to evacuate. Hotel management managed the situation properly.

  • Stayed: April 2014, travelled with family
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1  Thank twenty47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

Got upgraded to a deluxe, one bedroom! It's our 40th anniversary, so that was a great surprise! Totally clean, quiet room in the hotel. Firepit, pool, exercise and laundry room look great. Love the convenience of the full kitchen. Like the availability of complimentary tea\coffee in lobby. Front desk staff were welcoming and very efficient. Close to outlets and attractions.

  • Stayed: May 2014, travelled as a couple
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Thank Carol J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew N, General Manager at Residence Inn North Conway, responded to this reviewResponded 25 June 2014

Carol J,
Happy very belated 40th anniversary! Thank your for your wonderful review on Tip Advisor. In addition to our truly amazing all suite hotel, we have one of the most talented group of people that I have ever had the opportunity to work with. They continue to amaze me daily as they continue to create such memorable moments for our guest. I plan on seeing you again on your 41st anniversary!

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Reviewed 29 April 2014

Stayed here after canceling at the hampton inn across the street. Front desk staff were friendless and personable. Very clean hotel. My understanding has only been there 4 years. Our room was perfect! Two huge windows let in so much natural lights. Our room had a queen bed and two twin beds for our kids. This is perfect for the..make so much more sense than two queens. Room was big enough to accommodate this and set up very well. Had a complete mini kitchen, had we been there longer we would have used at least the fridge. Fire pit area to sit by in the evening, kids used the pool, clean and a good temperature. Breakfast area was clean and well stocked even for the limited number of people at the hotel this day. Gentleman attending the breakfast area was very nice, he came out to ask if everything was ok and chatted a while, very friendly. He is the type of person hotels should have servicing their breakfast area. He looked like he was happy to be doing his jib and cared about what he was doing. Nice job! We will be back!

  • Stayed: April 2014, travelled with family
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1  Thank Spotz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew N, General Manager at Residence Inn North Conway, responded to this reviewResponded 25 June 2014

Spotz13.
As we have been preparing for our summer season I have gotten a bit behind on responding to all the wonderful comments that our recent guest have been giving us on all the different Social Media platforms. The “Family Split Suite” is honestly one of my favorite room types with the two extra-long twin size beds in addition to the Queen size. It is truly an ideal room for a family or four adults. I am honored to have passed along your comments to our breakfast attendant and we look forward to seeing you on your return trip to North Conway.

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Reviewed 22 April 2014

Stayed 2 nights and it was fabulous. Best hotel we ever stayed in. Breakfast was delicious, pool and spa were great, nice fireplace outside. Nice suite, fully equipped with kitchen, many special attentions. Will definetely return!

Room Tip: We asked for a top floor room and very satisfied.
  • Stayed: April 2014, travelled as a couple
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1  Thank manouchka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew N, General Manager at Residence Inn North Conway, responded to this reviewResponded 23 April 2014

Thank you for the wonderful feedback you provided in regards to your most recent stay with us. We look forward to hosting your next visit to North Conway!

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Reviewed 22 April 2014

I have come to expect a pleasant experience whenever staying at a Residence Inn. My first time at this one in North Conway was a bit of a disappointment. School vacation week and Easter Weekend probably had something to do with it but still.... not quite as clean as I'd expect and the service was marginal. The fire alarm went off before 11 pm and we called the front desk to see what was going on and if we needed to leave and were told someone had burned popcorn. Meanwhile, a nasty plastic smell filled the place and we noticed most visitors evacuating. A bit negligent on the staff. They really should have a plan for this type of thing. We all waited outside and didn't really hear much until a fireman came over and updated us. There's an opportunity to pull out the free snacks or something here ... when we were allowed back in to the lobby, again all communication came through the fire department. Lots of kids - many whom had been sleeping, dogs, etc. who were uncomfortable. Not awful but surely not ideal.
Also, I'm a frequent Marriot guest but was offered no upgrade, etc.

  • Stayed: April 2014, travelled as a couple
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3  Thank Patrica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew N, General Manager at Residence Inn North Conway, responded to this reviewResponded 23 April 2014

On Saturday 4/19/2014 a resident of our hotel did cause a small fire in their kitchen that set off a full scale building fire alarm. Due to the nature of the event and working directly with the local emergency personal, guest did have to be displaced for a period of time to ensure a safe return to their guest rooms. As in any event when a fire alarm is triggered does create displeasure to our displaced guest.
In terms of guest service, room cleanliness and overall guest satisfaction of our facility ranks in the top 12% of Residence Inn by Marriott branded hotels. This number is derived from direct feedback from guest that have responded to surveys sent out directly by Marriott. We pride ourselves on service and we would like for our guest to continue to share their story’s via social media websites such as TripAdvisor.
I thank you for your impute on the guest perception as it gives us the opportunity evaluate emergency training methods and procedures.

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Additional Information about Residence Inn North Conway

Address: 1801 White Mountain Hwy, North Conway, Conway, NH 03860-5158
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in North Conway
#7 Family Hotel in North Conway
Price Range: £108 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn North Conway 3*
Number of rooms: 108
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Also Known As:
Residence Inn North Conway Hotel North Conway

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