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“NEVER AGAIN” 1 of 5 bubbles
Review of Quality Inn

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Quality Inn
Ranked #22 of 24 Hotels in North Conway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“NEVER AGAIN”
1 of 5 bubbles Reviewed 29 September 2013

Worst hotel experience ever! The hotel looks nice from the outside but it's all down hill after that. I booked a room with 2 double beds and got 1 king size bed in the Dixmont House which resembles low income housing. There was junk piled up outside, bikes, kids pool, old furniture. The room had 1 light bulb that worked. It was a dark, dingy, stinky, filthy room. A complete dump sums it up! For $150 plus dollars you don't expect a dump. After complaining we were moved to a better room actually in the hotel which was better then the 1st room but by no means a $150 room. I wouldn't stay there again if it were free!!!!! The manager was rude and a liar. In the few times we were In and out of the lobby there were numerous other people dissatisfied. If only I had seen these awful reviews it would have saved my family a lot of headache while on vacation.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank amanda_holmes1608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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209 reviews from our community

Traveller rating
    19
    37
    32
    26
    95
See reviews for
56
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7
5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Northern Ireland, United Kingdom
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed 26 September 2013

The reception area looked ok but we had rooms in a building at the back of the main building. It was dingy, damp smelling and not clean. Would never stay here again - should have checked out and found somewhere else.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Late-Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these North Conway hotels

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 25 September 2013

Musty smell, BIG crack in window, lots of dust behind bed, urine stains on front of bowel, card key system broken. I was given a " master key". I'm not very picky about old and outdated, but come on...there is no excuse for dirty and unsafe. Wouldn' t recommend this place or stay here again. Oh almost forgot, outside door left unlocked all night!

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 21 August 2013

Hmm. First impression was ok. Arrived later on in the evening and was told by the front desk woman that they had already put my key in the room. I have never heard tell of a hotel doing this before...leaving a room unlocked for a guest. Meanwhile the "out back slum area" of the "hotel" is not a secure building, therefore potentially affording access to the creepy guys drinking outside in the back parking lot. A guy (NOT a child) in the room above was pointing a laser beam (laser pointer?) at us from his window.

They don't have all night office staff, but they DO have a handy (NOT) overnight hotline to call for issues...a person answered who didn't identify himself as a hotel staff person and couldn't correspond with me at all and informed me that they could not deal with me until the morning. Went back in the morning after lapping up the luxury at the Ritz Carlton (aka Holiday Inn - see other review) and while the woman gave me a refund with very few questions asked, she did not apologize for sketchy hotel policies or lack of security. When I told her, "Thanks for understanding" after she gave me my refund, she simply looked at me without saying anything and offered no apology. Shoddy customer service. Would not return if you paid me. RUDE.

I briefly saw the room. It looked "okay". Not worth $143 at all.

Room Tip: Ask for a room a few kilometres down the road...
See more room tips
  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Tiffany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 15 August 2013

Okay...where do I begin. Been looking fwd to this vacation all year and knew i didn't need to say in a "glamorous" hotel...decent would suffice. After all, the website showed a great looking pool and fun game room, perfect for my two kids. Well, we got here and I was disgusted from the get-go! The front building where the office is looks nice from the outside ( just perfect to put on its' website to deceive people), bc they give you a room in the back run down slum area..where the entire place looked like a dungeon. I couldn't believe it. The rooms had very old carpet, wallpaper peeling, barely any light, and our AC, And Internet did NOT work! When I politely tried to address my concerns with staff, I was told "if you don't like it, leave". Or " we are in the middle of renovating". Everyone I spoke with was voicing their disappointment! This place is the worst place and I cannot believe they do any business at all. The guy working here said "everyone loves this place", but I've asked numerous other people and NOT one had anything positive to say. In fact, 4 families were in the pool area voicing their opinions...all of which were terrible!! I wouldn't even stay here again as a last resort. If you see this place, don't walk away....RUN. Beehives greeted us in each doorway, along the cigarette coated corridors. Someone should do something. Biggest ripoff EVER!!!!!!

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank GrossedOutMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marshfield, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 14 August 2013

I don't know how to even start this review !!!!! Do not stay their even if every hotel has no Vacancy's ......"Sleep in your car"

First of all they have the nerve to make you pay up front for your stay, took us 15 minutes to try to open our door and when we finally got the door open we wanted to run the other way !!!! we reserved 2 rooms one for our kids and one for us, we had a view of a dumpster, and the wall paper was literally torn and ripped from the walls as well as nail holes, dust on everything and dirty, filthy draws. Broken TV, No internet service, no staff after 10 pm just a 1-800 number. ARE YOU KIDDING ME.

The Game Room LOL 1 game in a room, the pool had bugs, chlorine that burned your nose and eyes, and dirty molded towels in a basket that has probably been their for years. One out door table and with 5 broken dirty chairs.

Something Very Crusty on the Blankets !!!!!!

Shower time, the first time in my life I wanted to get out of the shower STUNK LIKE MOLDED WATER !!!!! I Felt so dirty after the shower......

Complimentary Continental Breakfast !!!! My dog eats better than this....Dirty tables, Warm Milk, Dirty Waffle maker, butter that must have been frozen for 50 years and just released from its frozen prison, English muffin or toast, dirty barrel full of trash, no staff in sight !!!! WHAT DID WE PAY FOR !!!!

Rude, Un-friendly Staff !!!! "PERIOD"

BOARD OF HEALTH NEEDS TO BE CALLED

  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Rosanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 11 August 2013

I made no reservations so this was the only hotel with open rooms, from the outside it doesn't look that bad but the inside is a different story! It looks like a run down 70's motel. My room had a weird smell to it, the bathroom sink was leaking water onto the floor, found a few spider webs on the ceiling and what upset me most of all was there was a hole in the ceiling, almost like a peep hole! Very creepy! Another thing, the side door stays unlocked all night! Very unsafe! I will never stay here again!

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Exoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1567 White Mountain Hwy, North Conway, Conway, NH 03860-5156 (Formerly Mount Washington Valley Inn)
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #22 of 24 Hotels in North Conway
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Located in the heart of North Conway and the Shopping Outlets. The Quality Inn offers clean, comfortable and quality rooms at affordable prices. Right next door to Settlers Green and within a few minutes of all local restaurants, major attractions and ski areas. ... more   less 
Reservation Options:
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Also Known As:
Mount Washington Valley Hotel North Conway
Mount Washington Valley Motel
Mount Washington Valley Inn

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