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“Winter wonderland” 4 of 5 bubbles
Review of Red Jacket Mountain View Resort & Water Park

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Red Jacket Mountain View Resort & Water Park
Ranked #8 of 24 Hotels in North Conway
Certificate of Excellence
Boston, Massachusetts
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Winter wonderland”
4 of 5 bubbles Reviewed 19 July 2011

When driving there be looking for the entrance. If you are not paying attention you will not see it and drive right past it because everything blends in. Be aware to use the indoor water park it is a separate price that you pay per day. The water park was very clean. The water park was well staffed and they were very kind and kept a watchful eye. The rooms were very clean . The only thing that needed improvement was the breakfast buffet. The food was kind of cold and burnt. I only ate the omelets that were made right there. The young gentlemen making them was awesome and made great suggestions for add in to the omelets.

  • Stayed January 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laurena143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 21 July 2011
Thank you for writing a great review! We read about your stay last January and could use a dose of snow at this temperature...We do have a knack for cleanliness detail throughout the resort including especially the waterpark. Thank you for mentioning that in your post.

Some time has passed since your stay and I hope you return shortly to see what a snowless stay is like with all the goings on with summer activities in and around our resort!

Thank you again, Steve Lambert & Team
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1,322 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
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  • French first
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English first
Seabrook, New Hampshire
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 July 2011

We try to get to North Conway at least once or twice a year, and this is our favorite hotel.

We have two young children, and the activities the hotel offers are perfect. The Wii tournaments, campfires, Wacky Olympics, etc., are perfect for the children to spend an hour relaxing at the hotel.

The indoor water park, Kahuna Laguna, is a great asset, which we look forward to visiting at least once or twice every time we stay here. It's clean, well-guarded, safe, and lots of fun!

The rooms are clean, neat, and spacious. Most important to us, though, is the opportunity to bring our cat with us, as this hotel offers Pet Friendly rooms. This makes our stay even more comfortable, as we can spend time with our cat when we are in our hotel room.

The breakfast buffet is incredible. A little much for a 6 year old who puts the stop on after only having one piece of French Toast, though.

The view from most rooms (the Pet Friendly rooms are on the ground floor, looking at grass but not much else), is spectacular, and one can roam across the Lobby out onto the balcony next to the bar and restaurant at any time, to take it in. The view from the outdoor pool is amazing as well.

The Guest-Only workout room is nice, with good treadmills and nice equipment. If one has time for that kind of thing...

We look forward to going to the Mountain View all year 'round, and every time we stay just makes us want to get back as soon as we can.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cabevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 July 2011

The Red Jacket Inn bent over backwards to accommodate my weekend trip. We booked the trip last minute and explained that it was one of the last weekends we had together before I deployed to Afghanistan. When we arrived, the check in staff new our situation and had put us in the best room available. They sent us a desert with a personal, handwritten note about how they hoped this weekend would be special and that they would help us at any opportunity.

The Red Jacket did not disappoint. They have set the bar. Our room was remarkably clean, had a spectacular view, and had every amenity that we could ask for at the lowest price in the area. The entire staff was friendly and courteous. Any question or request was met with an answer and a smile. Make sure you hit up Russell when he is bartending, he makes some great drinks. The location was a short walk to all the places we wanted to visit.

In the end, the Red Jacket was an amazing experience. I was so thankful for everything they did for us. The manager even personally responded to my comment card. I cannot say enough good things about this resort.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mattreichl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 15 July 2011
First off, Thank You for your service to our country, we are proud of you and behind you 110%!

Thank you for choosing our resort as a respite prior to deployment, it's a great thing to add to the quality of your time together prior to your service! Russell was happy to hear about your compliments and without some creative rules, we all now want to sample his mixology! Thank you again for staying and taking the time to mention your visit, we read it with pride.

Send emails often and stay in touch, we want to be your resort of choice when you get back home to the states and some deserved R&R!

Steve Lambert, Russell and team!
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Wilton, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 July 2011

We stayed here from 7/6/11 to 7/10/11 for a family vacation. There were 4 of us: myself, my husband & our two children, ages 4 & 6. We stayed in the mountain view two double-bed room. During our stay we visited the Conway Scenic Rail Road - to see Thomas the Tank Engine (which was a short walk from the resort,) StoryLand (a short 15 minute car ride,) the Mount Washington Cog Rail Road (approx 1 hour car ride,) and of course Kahuna Laguna Water Park located right in the resort!
Everything was awesome! The resort staff were all friendly & always greeted us no matter where we were & always asked how our stay was going. The food was great, albeit a little out of our price range, but that was easily balanced with some snacks & drinks we purchased locally & kept in the room fridge (which was included in the room price.) Everything was clean and the grounds were very well kept.
We had a GREAT time!
The only drawbacks we saw were the curtains in the room. If you closed them, the air conditioning would billow them out & blow the air at the window instead of the room. This wastes energy & makes it harder to get the room to temp. They could have also had some step stools in bathrooms for children - there were so many kids there! It would help with hand-washing.

Room Tip: Mountain Views great! I wouldn't do pool view.
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Catrina967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 15 July 2011
What a great review including the area attractions you went to when not playing at the resort! I am sure StoryLand and Thomas the Train folks loved seeing the write up too! Your families' fun time is taken serious by all of our crew and when we read awesome feedback it keeps our efforts that much stronger!

Thank you for the Ac tip too, we are using some design arms for the drapery and will continue to fine tune black out shades vs. AC flow - your point well taken...

As you wrote your stay was great and your recap to us was just as! Thank you and come back for Polar Express Family fun too!

Steve Lambert, Judy the Executive Housekeeper and the entire team!
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Simi Valley, California
1 review
5 of 5 bubbles Reviewed 3 July 2011

We took a side trip to North Conway, NH while on vacation in Maine and choosing the Red Jacket Inn was the best decision we possibly could have made. Everything about this establishment was first class. What stood out the most was the staff's prompt attention to any request we had. We were treated like royalty by every staff member at the hotel.

We had the breakfast buffet included each morning of our stay and the food was also outstanding.

If you are planning a trip to North Conway or the White Mountains, this is the place to stay!

Marc & Debbie - Simi Valley, CA

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarcN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 6 July 2011
Best Hotel Stay Review Ever! We loved seeing what your recapped on your stay and are proud that you found us poised to help anytime we can! Thank you also for that great photo! It's a great shot of our pool & fitness center...Hope to see you soon!

Thank you again on behalf of all our staff!

Steve Lambert & Awesome Hotel Team!
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Madison, Connecticut
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 30 June 2011

My husband and I enjoyed a two-night stay at the Red Jacket Resort and I can't stop finding more and more good things to say about it. The rooms are spacious, spotless, charming, and if you get one with a mountain view, it's spectacular. Kahuna Laguna was lots of fun, as was the outdoor pool. We enjoyed all the activities we sampled. The location can't be beat. All of the staff were helpful, friendly, and enthusiastic.

Best of all, however, was the food. I'm not talking about gourmet cuisine but about good, tasty, plentiful buffet fare with this absolutely -vital- plus: They are 100% allergy aware! My husband has a fatal egg allergy and when we asked for guidance, he was was escorted for an item-by-item review of every dish on the buffet by the chef himself. Twice. He was also given advice about what he could and could not safely eat at breakfast.

The Red Jacket Resort has a lot of families with small children as guests. Considering how many children have food allergies, the dining staff's caring, thorough, professional attitude towards allergy concerns is -beyond- commendable.

I really wish I could give the Red Jacket Resort one more star in thanks.

Room Tip: Mountain view rooms are awesome!
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OnTheRoad27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 1 July 2011
Your review is a Six Star To US! Thank you for commending our Culinary Team for having a caring approach to allergies. I have great trust in our Chefs and Team of servers who know to stop what we are doing and discuss allergies as they come up. Your feedback strengthens that desire to care for our guests' needs! Activities, music and engagement all are a hallmark here and we appreciate your noting same! I see the number of reviews and degree of your travel so your opinion is highly regarded also: personally send me a note when you plan your next trip up from CT!

Thanking you again on behalf of our Resort Staff! Steve Lambert & Aces!
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Dunstable Massachusetts
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 29 June 2011

The Red Jacket was wonderful!!! I have gone there for 8 years now and every time has been a pleasure. The staff is friendly and always happy to help. I plan on returning to the Red Jacket every summer for a long time and you should too!!!!!!

Room Tip: I like rooms on the third floor. What a view!!!
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  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JimmyT50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 30 June 2011
Awesome review, thank you! We cannot wait to see you on your ninth year visit, we will have something in store for your family as our near-decade appreciation of your visiting each year! Our staff is outstanding and appreciates your feedback, it's what we strive for, from Room Attendants to Activities Staff!

Thank You again for the great review and see you in '12 if not sooner!

Steve Lambert and Team!
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Additional Information about Red Jacket Mountain View Resort & Water Park

Property: Red Jacket Mountain View Resort & Water Park
Address: 2251 White Mountain Highway, Route 16, North Conway, Conway, NH 03860-5161
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in North Conway
#4 Family Hotel in North Conway
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Red Jacket Mountain View Resort & Water Park 3*
Number of rooms: 164
Official Description (provided by the hotel):
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. Body surf in the swirling wave pool. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool, an area designed with them in mind. Water park admission is additional. Deluxe accommodations (some pet-friendly) feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our new four-bedroom homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more   less 
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Also Known As:
Red Jacket Mountain View Hotel North Conway
Best Western North Conway
Red Jacket North Conway
North Conway Best Western

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