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“Great for families”

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Red Jacket Mountain View Resort & Water Park
Ranked #9 of 25 Hotels in North Conway
Certificate of Excellence
Reviewed 3 January 2012

I booked two nights as a last minute Christmas surprise for my wife and two kids (age 3 and 5). On the day I booked, I read the negative reviews here to get an idea of what I was in store for. I was a little nervous after reading the negatives and I even lightly warned my wife about possibly outdated rooms and thin walls in order to temper her expectations. I’m pleased to tell you that my expectations were exceeded. With that said, if you are thinking of booking here, here are some pointers that may help you decide:

The lobby and its adjoining areas, game room, lounge areas, and Water Park of course, I found to be sufficiently modern and clean. You won’t feel like you’re checking into some cheesy 70’s roadside motel.

The hotel is old. I overheard a staff member say it was built in the 70’s when he was helping a guest who, I think, was complaining about disability access. The hotel has stairs and hallway doors. Be aware of this if you have disabilities. We didn’t have a problem with stairs or doors, but if you think you will, perhaps the person taking the reservation can recommend a room with easier access. We booked a loft room that happened to be fairly close to the back parking lot entrance and up one flight of stairs.

This is a family hotel. There will be lots of kids. Kids run. Kids stomp feet. Kids open and close doors loudly. Kids make noise. If you’re a couple planning a quiet retreat or romantic getaway, try one of the nearby B&Bs or other hotel. Because you’re going to hear & see kids, be disappointed, and probably post a negative review here.

Our room was sufficiently clean. The bathroom was renovated. The furniture showed some edge wear. The beds were not fancy but still comfortable. The décor looked like it had been updated to hide the hotels age. Not a bad effort considering.

We had a loft room and it was huge. In fact the furniture is a bit too small for the room. Tons of empty space. There is a mini fridge and coffee maker. I picked up a few things at the nearby grocery. A microwave would have been nice to heat up leftovers or kids stuff.
Our kids LOVED the loft. They were super excited to have their own “space” (partitioned by a curtain) with their own sink and very own TV with remote. This may seem trite to us adults, but “that vacation place where we had our own loft upstairs” is something my little kids will talk about for a long time. And the point of a family vacation is to build good family memories.

I was nervous about a kid falling from the bed over the loft railing so I slid the two twin beds away from the railing in case if they got crazy up there, they’d fall on the floor instead of over the railing and down 15 feet.

There were lots of activities besides the water park. We attended storytime (lemonade and cookies included) and the young man reading the story was surprisingly enthusiastic and engaging for the kids. Not some angry high school kid disgruntled about having to read to a bunch of kids. Pleasantly surprised.

We attended ceramic painting one night. They had items to paint starting at $4 and was an enjoyable experience.

There is a sledding hill in front of the hotel and sleds are provided. This was a surprise and we were lucky to have a couple inches of snow and our kids had a blast sledding on their vacation (no snow at home yet). More vacation memories for the kiddos.

There is a campfire with hot cocoa and marshmallows at night at the playground. If it weren’t for the lure of fire, cocoa and marshmallows, my kids probably would have resisted getting bundled up to go outside after dark in the winter. Again, they had a BLAST. They actually played on the playground equipment, made snow angels, and played WELL after their bedtime. More good memories.

There are tons of comments on the water park here so I won’t repeat what others are saying. Be aware the park closes for an hour in the morning. Plan your visit accordingly. If you show up at 9am, you’ll have to leave at 10 for an hour.

Overall, we all got to relax and had a blast at this resort. The cost is high but the memories were worth it. I would have at least liked the water park to allow guest access after a certain time in the evening who purchased a water park ticket. They did allow access the following morning with our previous day wristbands.

  • Stayed: December 2011, travelled with family
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2  Thank ROB S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 7 January 2012

Thank you for commenting on our resort and the comfort all types of families find both with keys and without! Some of our secret to keeping families most comfortable includes our Town Home section with their own two story accommodations, and our Quiet Zones throughout.

Disability access is not an issue with elevators and wheelchair rooms being available, like we approach our special dietary needs: our guests can share what they need help with to have a great stay and our team is poised to serve our guests with anything.

As you also cited , the activities we hold are run by a great team who truly enjoy reading to children, putting them on our horse carriage, leading them in bingo or even for moms and dads to partake in Christian our Chef's culiary classes! We set up activities to meet the time well spent needs of all ages. The best part we find, they are free!

Thank you again for taking time out of your busy schedule to give us your seal of approval and keep me in your list of hotel friends made: SLambert@redjacketmountainview.com

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1,090 - 1,096 of 1,384 reviews

Reviewed 3 January 2012

Our family has been going to the Red Jacket in South Yarmouth for years. Last year we decided to try the Red Jacket in North Conway. We like to stay in the the Town houses which we understand have recently just been renovated. They are perfect for our family of sometimes 5 people. We cannot say enough about the Red Jacket resorts. The facilities are always clean, there is more than enough space and the staff cannot be any more helpful. The manager of the resort, Steve Lambert is so upbeat and friendly and is always trying to make your stay as enjoyable as possible. While we were there - he even took time out of his busy schedule to take a family on a tour of thier bakery! Gary Lavoie- the front office manager is always helpful and even though my brother did not get on the floor he originally wanted - Gary did everything in his power to correct the problem. As far as we are concerned - the Red Jacket is the ONLY place to stay in North Conway. We cannot wait to return on Martin Luther King weekend....

  • Stayed: December 2011, travelled with family
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1  Thank MACharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 7 January 2012

Thank you for your awesome review! When we see returning guests become friends, it makes the entire resort seem like home for us all. Mr. Gary Lavoie does do a great job helping guests create great visits and single handedly ran our Polar Express program without losing one elf!

I will see you back soon and look forward to exchanging some goodies like Kondieder Meister Cakes and horse wagon rides too!!!

Thank you and Happy New Year!

Steve Lambert and Team

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Reviewed 2 January 2012

This was our first time at the Red Jacket and the kids loved it. The staff were very friendly and helpful and they provided all kinds of activities to keep our kids happy. The water park alone could entertain them all day but there is so much else in the surrounding area, skiing, skating, tubing etc. that it was an easy fun weekend for us parents. We're definately going back. We also have enjoyed the Red Jacket properties on Cape Cod.

  • Stayed: December 2011, travelled with family
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1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 3 January 2012

Thank you for choosing us for a first time visit!!! We are excited you brought your family from Hingham and chose the White Mountains to play in for vacation. Now that we are friends you can visit without introductions and come back, maybe for a MLK or school vacation trip? We read these daily and appreciate your compliments and kind words regarding the activities, waterpark and overall resort!

Happy New Year again - Steve Lambert and Resort Team

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Reviewed 1 January 2012

The staff at Red Jacket have done it again; providing a great escape with spa treatments, dancing, dining, spacious accomodations, friendly staff and the best breakfast buffet ever for 200+ women who attended the 2011 JacPac weekend of shopping and fun! Looking forward to our visit in 2012!

  • Stayed: December 2011, travelled with friends
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1  Thank ekallman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 3 January 2012

What a great review and you wrote it once you got home: That means alot to us! Yes, we aimed to make this New Year's Eve a great one with alot of added amenities and activities, if someone wanted a quiet respite walk on our grounds, that was available too!

Thank you for the feedback and the great encouragement, we are tweaking our activities for MLK weekend now: including Family Dance off in our Tavern, so get ready!

Happy New Year and here's to the kids getting honor roll!

Steve Lambert and the New Year's Eve Elves

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Reviewed 30 December 2011

The Red Jacket was great for our family of three. We have a chid with special needs who loves the water, and as a Christmas gift to each other we decided to go to Kahuna Laguna. We got more than we expected at the Inn--an older hotel that seems to be undegoing some important and much needed renovations--and had a great time in the waterpark.

The Good

Though smaller than Great Wolf Lodge, the park was seldom crowded during our visit, and we never waited in a line for slides or felt wedged into the wave pool.

The noise level, which is deafening at other parks, was great. No ear-splitting music; no extra sound effects; just the white noise of the water. A great change of pace from other parks.

The people at Red Jacket were nice as could be. Everyone was pleasant and genuine.

The room was a crazy mishmash of styles but clean, warm and welcoming, with a huge bathroom and whirlpool.

There seem to have been tons of other activities--hayrides, cookie decorating, WII tournaments, etc.--which didn't cost extra or came at minimal cost.

There's lots to do beyond the waterpark in the area. We were there just for the water, but we'll go back again for a scenic train ride, hiking and skiing.

Needs Work

The hotel is older and needs some attention, which it's getting. Some of the hotel's public spaces are a little ragged, but it's clear they're working to make that better.

We had some room service which was good, not great. Our server was knowledgeable about the beers we ordered and very courteous.

Speaking of beer, NH has some awesome microbreweries which I'd like to have seen featured more. At GWL in Niagara, you could get a wide selection of beers served (in pitchers) in the waterpark. Now that may not work for legal reasons at Kahuna Laguna, but their snack bar served only Bud and Bud Light. Some local/regional suds would have made us consider eating at the park rather than going out for dinner.

Some of the other parks have wristband systems that allow vistors to open their rooms and buy things such as food, drinks and souveniers on their room account with the wave of their wrists. I found fumbling for the roomkey and my wallet and my swim duds was awkward.

Altogether we had a great getaway to wonderful wild Kahuna Laguna and will be back for sure!

Room Tip: Check to make sure the room has been renovated.
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  • Stayed: December 2011, travelled with family
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2  Thank MattyDaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2011

We did an overnight trip to the Red Jacket in North Conway and it was a huge hit with everyone in our family, but especially with my son Max. Max is on the autism spectrum and some of the indoor waterparks that we've visited in the past have been overwhelming for him (super noisy, lines everywhere, and rushed/grouchy people.) He would enjoy himself at these places, but quickly get overwhelmed. Not so with Kahuna Laguna. They have all the best indoor stuff (wave pool, waterslides) but the place is not too noisy, not too crowded, and ALL the people there were super nice! To begin with, the staff are truly exceptional. At some resorts I've visited, the staff are what I call "agressively nice," for example in your face saying hello 400 times a day or whatever. But the people at Red Jacket are genuinely warm, sweet and happy in their work. You can tell that they want you to have a good time. The same is true of the patrons. We met so many open and welcoming adults and children with none of that angry "vacation rush to have a good time" vibe that can take the fun out of a resort. We went home refreshed and relaxed... thank you Red Jacket!

Christina B

  • Stayed: December 2011, travelled with family
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3  Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 29 December 2011

Thank you for a great holiday recap and visit! We too believe that friendliness and smiles are contagious! Your mentioning our outstanding warm staff makes us that much more proud and certainly our guests who look forward to coming to visit and spend sometimes hours finding their way into Mt. Washington Valley are just rewarded with hospitality and great memories! Let's make more family memories in 2012 when you come back!

Steve Lambert and the Valley's Warmest Staff

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Reviewed 23 December 2011

Always a great place to stay in the North Conway area. Looking forward to staying there sometime with my family. Lots of great things to offer at the resort and many fun things to do in the area.

  • Stayed: December 2011
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2  Thank agmaiorino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 29 December 2011

Thank you for a great review! Your past three stays have earned us a triple crown and when you come back in 2012 you will find that you're staying with friends in the business.
I look forward to seeing you and your baby girl anytime and for her first year of Kahuna Laguna fun!

-Steve Lambert & Proud team

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Additional Information about Red Jacket Mountain View Resort & Water Park

Address: 2251 White Mountain Highway, Route 16, North Conway, Conway, NH 03860-5161
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in North Conway
#4 Family Hotel in North Conway
Price Range: £112 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Jacket Mountain View Resort & Water Park 3*
Number of rooms: 164
Official Description (provided by the hotel):
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool. Water park admission is additional. Deluxe accommodations that feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our four-bedroom Presidential homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more   less 
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Also Known As:
Red Jacket Mountain View Hotel North Conway
Best Western North Conway
Red Jacket North Conway
North Conway Best Western

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