I booked two nights as a last minute Christmas surprise for my wife and two kids (age 3 and 5). On the day I booked, I read the negative reviews here to get an idea of what I was in store for. I was a little nervous after reading the negatives and I even lightly warned my wife about possibly outdated rooms and thin walls in order to temper her expectations. I’m pleased to tell you that my expectations were exceeded. With that said, if you are thinking of booking here, here are some pointers that may help you decide:
The lobby and its adjoining areas, game room, lounge areas, and Water Park of course, I found to be sufficiently modern and clean. You won’t feel like you’re checking into some cheesy 70’s roadside motel.
The hotel is old. I overheard a staff member say it was built in the 70’s when he was helping a guest who, I think, was complaining about disability access. The hotel has stairs and hallway doors. Be aware of this if you have disabilities. We didn’t have a problem with stairs or doors, but if you think you will, perhaps the person taking the reservation can recommend a room with easier access. We booked a loft room that happened to be fairly close to the back parking lot entrance and up one flight of stairs.
This is a family hotel. There will be lots of kids. Kids run. Kids stomp feet. Kids open and close doors loudly. Kids make noise. If you’re a couple planning a quiet retreat or romantic getaway, try one of the nearby B&Bs or other hotel. Because you’re going to hear & see kids, be disappointed, and probably post a negative review here.
Our room was sufficiently clean. The bathroom was renovated. The furniture showed some edge wear. The beds were not fancy but still comfortable. The décor looked like it had been updated to hide the hotels age. Not a bad effort considering.
We had a loft room and it was huge. In fact the furniture is a bit too small for the room. Tons of empty space. There is a mini fridge and coffee maker. I picked up a few things at the nearby grocery. A microwave would have been nice to heat up leftovers or kids stuff.
Our kids LOVED the loft. They were super excited to have their own “space” (partitioned by a curtain) with their own sink and very own TV with remote. This may seem trite to us adults, but “that vacation place where we had our own loft upstairs” is something my little kids will talk about for a long time. And the point of a family vacation is to build good family memories.
I was nervous about a kid falling from the bed over the loft railing so I slid the two twin beds away from the railing in case if they got crazy up there, they’d fall on the floor instead of over the railing and down 15 feet.
There were lots of activities besides the water park. We attended storytime (lemonade and cookies included) and the young man reading the story was surprisingly enthusiastic and engaging for the kids. Not some angry high school kid disgruntled about having to read to a bunch of kids. Pleasantly surprised.
We attended ceramic painting one night. They had items to paint starting at $4 and was an enjoyable experience.
There is a sledding hill in front of the hotel and sleds are provided. This was a surprise and we were lucky to have a couple inches of snow and our kids had a blast sledding on their vacation (no snow at home yet). More vacation memories for the kiddos.
There is a campfire with hot cocoa and marshmallows at night at the playground. If it weren’t for the lure of fire, cocoa and marshmallows, my kids probably would have resisted getting bundled up to go outside after dark in the winter. Again, they had a BLAST. They actually played on the playground equipment, made snow angels, and played WELL after their bedtime. More good memories.
There are tons of comments on the water park here so I won’t repeat what others are saying. Be aware the park closes for an hour in the morning. Plan your visit accordingly. If you show up at 9am, you’ll have to leave at 10 for an hour.
Overall, we all got to relax and had a blast at this resort. The cost is high but the memories were worth it. I would have at least liked the water park to allow guest access after a certain time in the evening who purchased a water park ticket. They did allow access the following morning with our previous day wristbands.
- Official Description (provided by the hotel):
- Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool. Water park admission is additional. Deluxe accommodations that feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our four-bedroom Presidential homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more less
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- Also Known As:
- Red Jacket Mountain View Hotel North Conway
- Best Western North Conway
- Red Jacket North Conway
- North Conway Best Western