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“How do you react to a family of 15?”

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Red Jacket Mountain View Resort & Water Park
Ranked #9 of 25 Hotels in North Conway
Certificate of Excellence
Reviewed 3 March 2014

To anyone reading reviews to make up their mind whether or not to stay in this hotel - book it. You will not be disappointed. We were a family of 15, 8 adults and 7 children. The staff was friendly, attentive, thoughtful and nothing was too much trouble - everything done with a smile. They could not do enough to make our stay perfect. The breakfast AND dinner buffets were first class. The pristine water park was an exciting mix of rides, slides, spouts along with a hot tub and plenty of lifequards. Tthe wave pool was the kids' favorite. The "overlook" gave us spectacular views of the surrounding mountains. This hotel exceeded our expectations and gave us a wonderful experience we won't forget.

Room Tip: If you have children, the rooms in the 300's (320-326) were not far from water park and dining...
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  • Stayed: March 2014, travelled with family
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2  Thank GrammyBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 5 March 2014

GrammyBeach,

Thank you for taking the time to post your feedback to your most recent stay. How does The Red Jacket react to compliments from a family of 15? With a smile and sense of accomplishment!!! We try our best to offer great service to all and activities and amenities for all to enjoy. We can't wait to see your family again and thanks again for sharing your experience.

Regards,

Jon and The Red Jacket Team

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500 - 506 of 1,375 reviews

Reviewed 2 March 2014

I recently stayed at the Red Jacket Mountain View Resort in the Jefferson presidential house. The house itself as far as I have been told is realistically new, which explains the unfinished basement.

So here are some Pros about the Jefferson house.
• The house is big enough for twelve people to sleep in it comfortably
• It has a full kitchen and full size fridge so you save money on food if you cook
• it has a laundry room
• House keeping comes when you leave and makes it spotless
• It is private due to it being separated from the main Resort
• If you call the front desk for anything someone will be there in 4 minutes max

Here are some Cons
• The path from the house to the resort was was covered in ice so it's hard to get to the resort
• There are about 4 doors in the house that don't close fully
• The so called "High-speed Wi-Fi" doesn't allow more then 5 devices on at once before it kicks someone off
• The tv's (excluding the downstairs living room and master bedroom) are from early 2000's
• Telemarketers called atleast 20 times in the 4 days I stayed there
• the Jefferson house has a 2 car parking space and the house next to it has a 4 car parking space

Overall the House was a good stay but some of the small things needed fixing. I would defiantly stay again.

  • Stayed: February 2014
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1  Thank Aaronfig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 5 March 2014

Aaronfig,

Thank you very much for taking the time to highlight the pros and cons of your stay. I am glad to hear that you are going to come back and I personally apology for the problems you encountered during your stay. By you telling us we never have an opportunity to correct the issues that you experienced. When your back stop by and say hello as I would like to meet you and your family.

Regards,

Jon and The Red Jacket Team

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Reviewed 2 March 2014 via mobile

My husband and I took our 2 teenage boys. They loved the waterpark and breakfast buffet. They went skiing at Cranmore and I got a pedicure in the Spa. It was a win/win for all. We had a wonderful mountain view room. We exerienced local dining. We will be back!

Stayed: March 2014
Thank Lynn I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 5 March 2014

Lynn I,

Thank you for taking the time to tell us about your most recent visit. It sounds like everyone had a good time and I am glad you were able to enjoy the spa while the rest of your party had fun at Cranmore. That is what makes the Red Jacket and North Conway area such a fun destination as there is something for all to enjoy. We look forward to seeing you all soon.

Regards,

Jon and The Red Jacket Team

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Reviewed 26 February 2014

We just checked out today 2/26/14 and are already planning our next vacation to stay here again. Stayed in a loft room with beautiful mountain views. With 2 adults, 2 10 yr olds,and a 9 month old, this room was perfect! Plenty of space for all if us, super clean, and so quiet in the over night hours! I was a bit concerned when I saw our room was next door to Champys and the staircase figured we'd be up all night listening to people walk by. Not a sound. The water park was a blast, all the kiddos couldn't get enough and the best part was it was not overcrowded with long lines as you might think on NH school vacation week. We were also pleasantly surprised to find out about the daily activities available for the kids. Oh and the Prime Rib buffet & Buffet breakfast...A MUST have! All the staff was friendly, so welcoming, and always smiling. You just don't see this kind of outstanding customer service any more. Kudos to all the staff! We'll see you in July!

Stayed: February 2014, travelled with family
Thank jennifer c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 5 March 2014

jennifer c,

Thank you very much for taking the time to post your experience and we are thrilled to hear that you have already re-booked for July. Prime Rib Buffet, Breakfast Buffet and the waterpark sounded like some great highlights. What pleases us the most is the mention of our great team we have here at the Red Jacket!!! That is what we are here for and the team definitely has a passion for hospitality. See you and your family in July!!!!!!

Regards,

Jon and The Red Jacket Team

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Reviewed 26 February 2014

Stayed 2 nights over Feb vacation. Check in/out, room, facilities, food, activities and staff all excellent. They had lots of planned activities for all ages and hotel is near to shopping and restaurants if you want to go out too.

Room Tip: Visit the water park too
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  • Stayed: February 2014, travelled with family
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Thank trebord90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 5 March 2014

littlebob4u,

Thank you for taking the time to post about your most recent stay. We are glad you enjoyed your two nights. We are looking forward to having you back again soon so you can enjoy all of our activities.

Regards,

Jon and The Red Jacket Team

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Reviewed 25 February 2014

I brought my family up to North Conway for my kids' February vacation and we stayed for 1 night so that we could take advantage of the water park. It was fantastic! It's only about a 2 hour drive for us, and my kids loved staying in a hotel, and loved the water park. This is a really unique and high quality water park for being indoors, and in NH! Great job. They had tons of fun, and they're ages 4 and 6. We went to the story time in the evening and my 4 year old stayed for the whole time. The young man reading the stories by the fire in the Valley View Room (late teens/early 20s) was wonderful and was great with the kids. We were very pleased with our room and the whole experience. The mountain view side of the hotel is GORGEOUS. We're looking forward to coming back in September for our Storyland trip, and I'll also be staying there again in October as a wedding professional (photographing an October wedding being held there).

Room Tip: 3rd floor rooms don't have overhead neighbors.
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  • Stayed: February 2014, travelled with family
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Thank Erika_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 26 February 2014

Erika_F,


Thank you for taking the time to post your review of your most recent stay. We are glad that everyone enjoyed the waterpark and story time with John. We look forward to seeing you and your family for Storyland in September. Then we will see you in October as you take photo's of the wedding that we are having.

Regards,

Jon and The Red Jacket Team

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Reviewed 25 February 2014

My son and I recently met up with some friends of ours at Red Jacket Mountainview. We got a great deal on Groupon for the first night which made it very affordable. Because of huge snowstorm, we got stuck in North Conway and decided to stay for a second night. The staff was so accomodating...giving us our same room for a lower price so that we didn't have to move our stuff into the lower-priced room. They were so helpful with finding restaurants and fixed us wonderful snacks to take with us to our room when hungry kids couldn't wait for mealtime. Everyone was friendly and the atmosphere was so cozy especially in front of the fire playing games while it was storming outside. The kids spent many hours playing basketball in the waterpark and really enjoyed themselves. I would highly recommend this resort!

Room Tip: We liked the Family Suites because it gives you more space for everyone.
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  • Stayed: February 2014, travelled with friends
    • Value
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Thank Simone F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 26 February 2014

Simone F,

Thank you for taking the time to post your review of your most recent stay. We are ecstatic that you felt like you were home and you found us on Groupon. We are also glad that you were able to take part in our bonfire in the snow!!!! Look forward to seeing your family again soon to welcome you home.

Regards,

Jon and The Red Jacket Team

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Additional Information about Red Jacket Mountain View Resort & Water Park

Address: 2251 White Mountain Highway, Route 16, North Conway, Conway, NH 03860-5161
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in North Conway
#4 Family Hotel in North Conway
Price Range: £111 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Jacket Mountain View Resort & Water Park 3*
Number of rooms: 164
Official Description (provided by the hotel):
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool. Water park admission is additional. Deluxe accommodations that feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our four-bedroom Presidential homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more   less 
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Also Known As:
Red Jacket Mountain View Hotel North Conway
Best Western North Conway
Red Jacket North Conway
North Conway Best Western

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