We went for a weekend escape to checkout this historic hotel on a whim.
The front line staff was engaging, but a seemed a bit strained. They answered phones, booked outings etc, all while checking us in.
My family and I then interacted with two managers, who we later found out were the human resources and regional operator. In a nutshell, their inability to relate to our concerns (coffee, cleanliness, etc) and subsequent I deference will result in us not returning.
Had the front line staff, who again was very friendly, been able to solve our problems, we would be loyal fans.
The bears are cute - but service is more important.
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- Also Known As:
- Grand Hotel North Conway