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“Great line level-Avoid the managers”

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North Conway Grand Hotel
Ranked #9 of 24 Hotels in North Conway
Certificate of Excellence
Holden Beach, North Carolina
Level Contributor
187 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Great line level-Avoid the managers”
3 of 5 bubbles Reviewed 2 July 2014 via mobile

We went for a weekend escape to checkout this historic hotel on a whim.

The front line staff was engaging, but a seemed a bit strained. They answered phones, booked outings etc, all while checking us in.

My family and I then interacted with two managers, who we later found out were the human resources and regional operator. In a nutshell, their inability to relate to our concerns (coffee, cleanliness, etc) and subsequent I deference will result in us not returning.

Had the front line staff, who again was very friendly, been able to solve our problems, we would be loyal fans.

The bears are cute - but service is more important.

Stayed June 2014
Helpful?
6 Thank HoldenBea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Pictou, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

On our return to Nova Scotia from Hamilton Ontario, in May, I asked a friend from home where I could get Outlet shopping and lodging. We were heading home via the USA and he e-mailed me this address. I looked up the information and off we went. We had a coupon for the Grand Hotel and all I can say for the cost of the room was - Thank you Grand Hotel. Your lodgings were excellent. The only thing we missed was the summer weather because you had so much to offer outside as well as in. My wife walked out the front door and right into the heaven she was looking for. The hotel sits on the edge of Settlers Green Outlet Village Stores. All 60 of them. During our stay we were treated with the finest courtesy and are planning a trip back with friends. Our highest thank you for having such a fine establishment.

Room Tip: Any room would be wonderful. I think next time we would like to try a room with a spa.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint John, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

This hotel is in a great location for families with kids because of the gradual entry pool, kids activities (movies, crafts, ice cream...) and proximity to Storyland and Santa's Village. The Shopping outlets (60+) were a great escape for my wife. This was our 3rd time going to this Hotel. The staff were really friendly and the rooms were really comfortable, clean and well equipped.

Room Tip: The 3rd floor was nice with minimal noise or traffic. 1st floor is busy because of all the amenities...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PTAA03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton, Canada
2 reviews
4 of 5 bubbles Reviewed 30 June 2014

Lobby decor is very impressive. Staff helpful and friendly. Room was clean and spacious. Our daughter's family including their 3 small children had a room nearby. Convenient Location - Adjacent to North Conway Settlers Green Shopping Outlets and within 1 to 2 hours drive of Santa's Village, Storyland, and White Mountain Tourist Attractions. Great place for young family to stay - indoor and outdoor pool, small outdoor playground, and games room. Extremely reasonable rates with applicable coupons during out of season period.

Room Tip: No bad room - rooms on top floor have better views and are quieter and lower rooms are close to the...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, New Jersey
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

I stayed here a few years back in April. The staff were lovely and very accommodating. The buffet allowed children under 12 to eat free with an accompanying adult. The room was spacious and the beds were comfortable. They provided us with a roll away bed for no charge. It is nestled in Settler's Green. I loved shopping at the outlets and then walking the path back to the room. The jacuzzi was very hot and romantic. The pool was huge and clean. I thoroughly enjoyed my stay.

Stayed April 2014, travelled with family
Helpful?
Thank Ariaceliz O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewer, Maine
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 25 June 2014

The hotel has changed their policy on early checkin. If you arrive before 2 pm, you will be charged a $25 fee plus tax on to your room. It used to be no fee, and you could checkin as early as you wanted if your room was ready. No more. The hotel is under new management and they are making changes to existing policy. Change is not always good. Please join me in sharing your comments on Trip Advisor. This may be the only way they listen. Better yet send a message to Jon Cohen at Newport Hotel Group, he is the owner of this hotel, and he is the one who selected the manager.

Room Tip: Be aware of the early check-in fee, and get a room on the fourth floor, top floor, it will cut down...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank earl1049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014 via mobile

This is the first time we booked a room at The Grand. It was about excellent choice. Of course it has the best location for outlet shopping but we did very little of that. Rooms are very clean and well appointed. They are quiet as well. The only small demerit is the size of the bathroom. It is very small and almost impossible to have two people in there. The check in staff were very friendly. We didn't try the restaurant facilities so I can comment on them. I would stay there again without hesitation.

Stayed June 2014, travelled with family
Helpful?
Thank Mihai1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about North Conway Grand Hotel

Property: North Conway Grand Hotel
Address: Route 16 at Settlers' Green Outlet Village, North Conway, Conway, NH 03860
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in North Conway
#13 Family Hotel in North Conway
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — North Conway Grand Hotel 3.5*
Number of rooms: 200
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Also Known As:
Grand Hotel North Conway

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