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“Very disappointing ”

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Homewood Suites by Hilton Portsmouth
Ranked #5 of 17 Hotels in Portsmouth
Certificate of Excellence
Reviewed 3 November 2013 via mobile

We stayed here only because every other Hilton hotel in the area was booked and now regret it. On arrival, the staff was very friendly and the room was clean but it went downhill from there. Our suite had two heating/ac units and when we turned on the heat only one unit was blowing hot air, the other was blowing ice cold air. Of course the unit blowing cold air was right next to the bed! We then spent the night with cold air and the sound of loud footsteps in the room above us and people talking in the room next to us. The walls and floors are not very soundproof. Finally, we went down for breakfast and the food was cold and they ran out of many food items. I would definitely not recommend this hotel.

Stayed: November 2013
1  Thank DFC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 5 November 2013

Thank you for your feedback in regard to the noise issues and competing heating/cooling units in your room. I've worked with our maintenance team to fix the issue, however I apologize that it wasn't resolved sooner. We know our guests deserve the best in guestroom comfort and appointment and invite you to stay with us again the next time you are in town so we may better demonstrate our commitment to this standard.

Sincerely,
Joshua Smith, GM

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703 - 709 of 917 reviews

Reviewed 29 October 2013

The staff at the hotel were friendly and helpful. The complimentary breakfast and dinner was well prepared and plentiful. The lobby had a fireplace and chairs to encourage sitting and talking with colleagues before ending the day. Very nice experience.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank 556margareteg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Two friends and I stayed at this property October 10, 2013 and we were very pleased. The property itself was immaculate and attractive, even had fire pits outside where one could relax at the end of the day. Initially it appeared we would be checking in late, toward the end of Thursday's wine and dinner period. I called to ask if all would be gone if we arrived just before it ended, and the front desk woman kindly said that she would have something set aside for us. Monday through Thursday they actually serve wine, beer and a full hot meal! Managers and staff from both shifts were friendly and helpful and have obviously been well trained. The suite was nice, clean and comfortable, and the gym was very clean as well. I think this property provides excellent value for the money and would definitely stay here again.

  • Stayed: October 2013, travelled with friends
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Thank lcgcalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

We stayed in a one bedroom suite, and it was huge. This hotel is tucked in the back of a business park and is in a quiet spot. It is near the bridge over to Maine, and only 5 minutes from the historic waterfront downtown. Breakfast was not the best we've had at hotels, but passable for most.

  • Stayed: August 2013, travelled with family
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Thank mk28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013 via mobile

We stayed at this Homewood on our week long trip through the states and it was great.. The staff was so pleasant and the room was clean and spacious, the breakfast was delicious, was very happy! Would for sure stay then again if ever traveling in Portsmouth.

  • Stayed: October 2013
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Thank Spencerjames22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 22 October 2013

Spencerjames22,

Thank you for taking to time to share your experience with us. We’re glad that you enjoyed our gorgeous hotel and friendly staff. We look forward to hosting you next time you’re in town.

Best,

Joshua Smith, GM

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Reviewed 19 October 2013

This was a great hotel located in a nice area - not far at all from the historic downtown. We were tired when we got in and decided to take advantage of the complimentary dinner offered. While not high cuisine, it was not bad. The 2 glasses of wine (free) that came with it were welcome after a long drive. Everyone working there was particularly nice, especially Randee, the server at dinner. The breakfast was very good and offered more than the standard hotel complimentary breakfast. Again, the young man who was serving was very friendly and helpful.

All in all, a very nice, quiet room with great service. Would stay here again.

  • Stayed: October 2013, travelled as a couple
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Thank Elcoden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

Over the top good!! All the staff went above & beyond to make us feel welcome. Rooms were quiet & immaculate! The location is good being just off the freeway with good access to town. Quiet area. The breakfast was one of the best inclusive breakfasts that I have had in the US.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Traveller711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 23 October 2013

Traveller711,

Thank you for reviewing our hotel and taking the time to share your experience with us. We're happy to hear that our staff, facilities, and amenities provided you with a comfortable stay. We hope to see you again next time you're in Portsmouth.

Best,

Joshua Smith, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Portsmouth

Address: 100 Portsmouth Blvd, Portsmouth, NH 03801-3178
Phone Number:
Region: United States > New Hampshire > Portsmouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Business Hotel in Portsmouth
Price Range: £85 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Portsmouth 3*
Number of rooms: 108
Official Description (provided by the hotel):
Brand new all suite property. Free internet access. Flat screen televisions in every room. Complimentary breakfast all week. Complimentary light dinner Monday-Thursday. Swimming pool and fitness area. 625 foot meeting room. Business center. 2 minute drive to downtown Portsmouth. 5 minute drive to Pease Tradeport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portsmouth Hotel Portsmouth
Homewood Suites Portsmouth
Hilton Portsmouth
Homewood Portsmouth
Portsmouth Homewood Suites
Portsmouth Hilton

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