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Homewood Suites by Hilton Portsmouth
Ranked #5 of 17 Hotels in Portsmouth
Certificate of Excellence
Saint John, New Brunswick, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wow”
Reviewed 29 July 2014

This was a beautiful Hotel, well cared for and great staff. I was here for 2 nights and we had a great stay. Our purpose was to outlet shop and we had a great time. We didnt take adavantage of the pool or fire pits but they both were clean and well cared for. The kitchen in our room was very clean. Breakfast was good. Lots of choices. The bathroom was absoloutely huge and there was lots of room for my two friends and I to stretch out. Hotel was very quiet and comfortable.

  • Stayed May 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Jen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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804 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Bedford, TX, United States
1 review
Reviewed 27 July 2014

Very clean, well run hotel. My family of six enjoyed the stay and especially the breakfast and light dinner that's included. The hotel was easy to find and although right by the local airport, we didn't have any problems with that.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank G Douglas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, 28 July 2014
Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're pleased to hear that you and your family enjoyed your visit and that you consider our hotel to be well-run. Our management company, Colwen Hotel Management, manages many other Marriott properties in the Northeast and we encourage you to try one of our sister hotels during your travels in order to experience the same excellent customer service and attention to detail. We value your 5-star recommendation to the travel community and look forward to hosting you again.

Best,
Joshua Smith, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Boylston, Massachusetts
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 July 2014

From the time we entered to the time we left, the staff could have not been more helpful. They suggested restaurants, made reservations and got the shuttle to take us into town and pick us up.
The room was nice and clean and everything was in working order. A fully supplies kitchen with dishes and utensils made it a good place for a family. The breakfast was very good. Every one of he staff had a smile on their face and greeted you warmly. I would not hesitate to go back again and have recommended it to many.

Room Tip: We did not hear any noise from our corner room. If just 2, a junior suite with a queen bed. Our room...
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lefty117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, 28 July 2014
Thank you for your recent stay with us; we're pleased to hear that your visit could not have been better and that you enjoyed our helpful staff, convenient shuttle service, delicious breakfast, and comfortable accommodations. We appreciate your recommendation to friends, family, and the TripAdvisor community and we look forward to hosting you again.

Best,
Joshua Smith, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 July 2014

The staff was very friendly and helpful. The lobby area and pool were both nice and suited our family of 4 very well. There were some delays with getting more eggs & meat during breakfast time, but the staff apologized several times and checked in at the end to make sure that we had gotten everything we needed. The breakfast was a bit better than the average continental breakfast with waffles, scrambled eggs, meat, regular and Greek yogurt, fresh fruit, oatmeal, etc. We had a king suite and the room was nice, clean, and comfortable for our family. The hotel was very quiet as it sits well off the road at the end of a street, so no through traffic. For the somewhat remote location, it was a bit expensive (would have been priced right at $40-60 cheaper per night). We would recommend this hotel.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Heather N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, 28 July 2014
Heather,

Thank you for your recent stay with us and for the 5-star review on TripAdvisor. We're pleased to hear that you and your family enjoyed our helpful staff, family-friendly lobby and pool, extensive breakfast, and quiet location. We value your recommendation to the travel community and hope you'll make us your home away from home in Portsmouth.

Best,
Joshua Smith, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Stonington, Connecticut
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 July 2014

The newly completed remodeling of the lobby and dining room looks great. The staff is friendly and helpful. Ron Nassef, the assistant general manager, is ALWAYS looking out for the guests and the quality of their stay. guys like him are hard to find.

Conveniently located near beautiful downtown Portsmouth, the outlets at Kittery, Maine (about 7 minutes away) and some great beaches, this Homewood suites has been our "go to" place to stay for years. Free shuttle service downtown to the place locals appropriately calls "Charleston North"

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank grumpy1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, 28 July 2014
Thank you for your loyal patronage of our hotel and for taking the time to review your recent stay for TripAdvisor. We're happy to hear that you enjoyed our newly remodeled property, friendly staff, complimentary shuttle, and convenient location and that we've earned your 5-star recommendation to the travel community. We value your business and look forward to hosting your future visits to Portsmouth.

Best,
Joshua Smith, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
maine
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 July 2014

the staff was great, from check in to passing maintenance workers in the hall, they were polite, friendly and wanted to make sure we were enjoying our stay. It was pricey $229 per night for a king suite. The king bed was in a private room from the living/kitchen area, the sink to the bathroom was in the room with the bed, leaving the toilet and shower private. The living/kitchen area was small, full kitchen, stove, fridge, sink, microwave, dishwasher. The floor in the kitchen was sticky, food crumbs in the microwave. The curtains had yellowish streaks in them so they hadnt been washed in a long time. Found a half smoked cigarette on the floor inbetween the bed and nightstand, not impressed with the cleanliness of a room that cost so much. The pullout in the living room was extremely uncomfortable, very thin mattress. I did go to the front desk after the first night and tell them it was very uncomfortable and asked that some extra blankets be sent up so I could pad it up a bit. They never sent them. They offer a hot breakfast in the am but the staff had a hard time keeping up with the amount of people who wanted it and both times we went they were out of food, same as for the week night dinners they offer, they couldnt keep up and the area they serve the food is small and a few people in there and its congested. Over all it wasnt a bad experience but for the price I will try a different hotel next time.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank bmom70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, 27 July 2014
Thank you for your recent stay with us and for your kind words regarding our friendly staff. We sincerely apologize for the cleanliness and condition of the room, which was certainly not up to standard. Our breakfast service has been very busy and we appreciate the feedback and will look for ways to rectify the congestion. We will review your comments with our staff and use them as an opportunity to improve upon the guest experience. We value your business and hope you'll give us another chance to provide you with a 5-star experience.

Best,
Joshua Smith, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, CA
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 July 2014

While travelers may clamor to high end hotels in the area, I can assure you that should you opt to stay at this mid priced extended stay hotel, whether for one night or 20 you will be well taken care of and very much appreciated.
As a frequent traveler with my husband on business I have had the opportunity to see a lot of places across the country and stay at quite a few hotels, that being said, when I find one that leaves a good impression, I like to make mention of it...I've noticed that most General Managers and managers of more popular hotel chains have a tendency to rely on their properties brand rather than put forth the effort to the effort to leave a noted imprint of service excellence on the property that has been entrusted into their stewardship…not so with this Homewood Suites!

Let me first say that I appreciate always being greeted by the front desk staff, they seemed to do so with a discerning diligence...For instance, my husband schedule called for me to drop him off at 5am, which honestly left me not wanting to put my best smile on and actually speak that early:) So, sometimes the front desk would say good morning and sometimes just a smile, and they would leave the "good morning" for when I returned and had a chance to wake up good....appreciated that!

Second, housekeeping service can make or break a hotel and the housekeeping staff here CLEARLY makes this hotel. Amber is the most jovial, and friendly house steward I've ever met and the management at this property should be grateful for her. Her attentiveness to detail, welcoming smile, and hospitality are awesome! Management if you're reading this, PLEASE GIVE AMBER A SHOT AT PROPERTY ACTIVITY COORDINATOR AND UTILIZE THE GIFT IN HER THAT YOU HAVE AND THE NEW REMODEL OF THE LOBBY TO ITS FULLEST POTENTIAL!!! Maybe, she could run a quarterly guest game night or something:)
Anyway, it's not just Amber, it's also , two other ladies on the housekeeping staff that were equally as awesome and on the same floor as Amber, (can't recall their names now), as its been 4 months since our stay, but if I do, I will update my review.

Lastly, I only had one issue during our stay. One of our children was struck in the middle of the night with a pain that mimicked that of an appendicitis, being so far from home and unfamiliar with the area, the first thing I did was look up the reputability of hospitals in the area, which led us to drive about 50 minutes to Boston children's Hospital...The hotel staff brought us a wheelchair immediately and offered to support us in anyway they could. This being said, once the trip to the hospital ended up being an bedside vigil I phoned the front desk of the hotel and spoke with Ron, the assistant manager, asking if he would phone another Hilton hotel close to the hospital and see if they may be able to get my family a better rate for one night's rest (than the $300 plus dollars that was quoted to me) given the fact that we were extended stay guests at their property. Well, Ron said he would see what he would do, and call me back...I never heard back from him. I at least expected a phone call back stating that he was unable to reach management at the property that was near the hospital....Disappointing...., not even a follow up when we returned to Homewood.... Other staff, however, were very helpful upon our return.

So aside, from this experience with the assistant manager, our stay was excellent and we were treated well as extended stay guests. (1 month stay)

If all Homewood’s were ran with the service excellence that this one is from the bottom up, I probably would stay at more of them.

  • Stayed March 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank OntheRoad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Portsmouth

Property: Homewood Suites by Hilton Portsmouth
Address: 100 Portsmouth Blvd, Portsmouth, NH 03801-3178
Phone Number:
Region: United States > New Hampshire > Portsmouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Business Hotel in Portsmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Portsmouth 3*
Number of rooms: 108
Official Description (provided by the hotel):
Brand new all suite property. Free internet access. Flat screen televisions in every room. Complimentary breakfast all week. Complimentary light dinner Monday-Thursday. Swimming pool and fitness area. 625 foot meeting room. Business center. 2 minute drive to downtown Portsmouth. 5 minute drive to Pease Tradeport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portsmouth Hotel Portsmouth
Homewood Suites Portsmouth
Hilton Portsmouth
Homewood Portsmouth
Portsmouth Homewood Suites
Portsmouth Hilton

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