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“Excellent Stay at the Homewwod Suites Portsmouth”

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Homewood Suites by Hilton Portsmouth
Ranked #4 of 17 Hotels in Portsmouth
Certificate of Excellence
Reviewed 9 August 2014

My wife and I had a three day stay planned in the area and chose the Homewood Suites, based on the brand. Our 6 year old grand daughter was a late addition to our plans and she loved it. Everything about the hotel was great staff, location, free morning breakfast, evening reception and dinner, pool and fitness area. Please note that the evening reception is hosted and you get two drinks per person per room a night, I saw this on their website so I knew but this differs from my past experiences at other Homewood Suites where you were not limited and you helped yourself to beer and wine. No big deal but I thought I would share this

  • Stayed: August 2014, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank afc104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 10 August 2014

Thank you for choosing to stay with us and for taking the time to review your experience for TripAdvisor. We're pleased to hear that you and your family enjoyed our great staff, convenient location, complimentary breakfast, evening dinners, and pool. We value your business and hope you'll make us your home away from home in Portsmouth.

Best,
Joshua Smith, GM

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587 - 593 of 898 reviews

Reviewed 9 August 2014

Hotel is nice, grounds and rooms. . We've stayed at other Homewood Suites and they were fine. But breakfasts here were among the worst we've had at similar hotels

Served during the week only till 9, so by 8:30, there were many guests at breakfast. Chaotic serving area - recently renovated, they said, but far too small for the number of people wanting breakfast at the same time, Poor selection - hardly any fruit - just bananas, apples (this is not apple season), some tired-looking oranges, not enough food or silverware, had to ask in the kitchen for yoghurt, milk, spoons, etc. Even food that was in the kitchen was not brought out. We were told there were no more muffins but my husband saw them in the kitchen and went in to get them. Same for yoghurt.

There were only two people working - one in the kitchen and the other frantically trying to keep up with the food, requests, etc. Day 1, management apologized, said someone had not shown up. But next day, there were the same problems. So not a kitchen problem but a management issue. If, in fact, they were truly shorthanded, managment or staff could have pitched in to make it a good guest experience.

Room Tip: Ask for a room not on the ground floor - there is no privacy there
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  • Stayed: July 2014, travelled with family
    • Location
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1  Thank sandrags2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 11 August 2014

Thank you for your recent stay with us and for offering valuable feedback. We sincerely apologize for the poor experience you had during our breakfast service. We will use your comments as an opportunity to improve and hope you'll give us another opportunity to provide you with a 5-star stay.

Best,
Joshua Smith, GM

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Reviewed 7 August 2014

Excellent hotel - I would recommend this hotel to my family and friends. They were very helpful and very accomodating. The hotel was very clean and easy access to areas downtown. The breakfast was very good as well as their dinners. I would stay here again in a heartbeat.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 8 August 2014

Scott,

Thank you for your recent stay with us and for the 5-star review on TripAdvisor. We're pleased to hear that our helpful staff, convenient location, and delicious breakfast and dinner offerings have earned us your recommendation to friends, family, and fellow travelers. We appreciate your 5-star rating and look forward to hosting your next visit.

Best,
Joshua Smith, GM

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Reviewed 6 August 2014

It was Clean, quite a bit always from everything maybe just a few miles!

The breakfast was ok. Lunch was ok. The staff was friendly.

The rooms looked like standard Homewood suites nothing no nothing fancy.

  • Stayed: July 2014, travelled on business
    • Location
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Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 7 August 2014

Thank you for your recent stay with us and for offering valuable feedback. We're happy to hear that you enjoyed your visit to our hotel. Our goal is to deliver the best guest experience possible. When we don't get the highest score on these reviews, we would love to know why in order to improve and best meet your needs in the future. I encourage you to reach out to me directly at the hotel in order to further discuss your stay.

Sincerely,
Joshua Smith, GM
jsmith@colwenhotels. com

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Reviewed 5 August 2014

My family and I had a great time and enjoyed the free breakfast and dinner. Saved a ton of money on our trip. We needed an extra bed and they were out of roll aways and blow up mattresses. They went out and bought some and blew it up and delivered it. What a great surprise. Everyone was very nice.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank 4judithd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Stayed there long back during 2010, it was during a business visit to Portsmouth.
I stayed there for almost 2.5 months, I really enjoyed my stay.

Special mention for staff, they were very courteous and helpful. They really had a great contribution in making my stay enjoyable. They really guided me well around the area, as I was new to Portsmouth.

Location is quite peaceful and it is located in quite awesome neighborhood, nice for a evening stroll.

Homewood is lil far from main town center, compared to the other hotels (price to pay for saving on $). However hotel offers pickup and drop, which you can make use of.

I would really recommend over other places for location and service.,

Room Tip: Nice to see sun going down from the window. Choose front facing room.
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  • Stayed: September 2013, travelled on business
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1  Thank gaurava99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

The beds were really soft and clean. The bathroom looked clean but smelled like pee. Having two TVs in the room was great for separate kid and adult time. The remotes were slimy feeling, like they weren't ever cleaned. The kitchen was perfect for our family with children but wasn't very clean. The kitchen looked clean but felt a little slimy and sticky on every surface.

The biggest complaint I have about this hotel was the fact that ONE family's children were running amuck and no one cared to make them stop. I complained several times about them running and jumping on the floor above us and no one did anything about it. We were given some money off our final bill but that didn't fix the fact that there was nothing done about someone else's children not being looked after. The family should have been asked to leave if they couldn't follow the posted rules of "no children in the gym" "observe noise levels" etc etc.

Room Tip: Request a top floor if you don't want to hear children banging around and running down the floor...
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank HaveMoneyWillTravel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this reviewResponded 1 August 2014

Thank you for your recent stay with us and for offering valuable feedback. We apologize for the sticky surfaces in your room, it was due to the use of the wrong cleaning product, which has now been resolved.

As for the noise, we have a lot of families in house and have been notifying and stopping guests on floors with noise as well as calling rooms when we get complaints. Guests causing noise have been informed. Most stop, some start back up and by the time we get up there it stops again. We understand your frustration and do our best to ensure that all guests are respectful of one another. Managers on duty 24 hours a day are doing their best to address noise complaints and see to it that all guests requests and needs are accommodated. We hope you'll accept our apology and give us another opportunity to provide you with a 5-star stay.

Sincerely,
Joshua Smith, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Portsmouth

Address: 100 Portsmouth Blvd, Portsmouth, NH 03801-3178
Phone Number:
Region: United States > New Hampshire > Portsmouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Business Hotel in Portsmouth
Price Range: £82 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Portsmouth 3*
Number of rooms: 108
Official Description (provided by the hotel):
Brand new all suite property. Free internet access. Flat screen televisions in every room. Complimentary breakfast all week. Complimentary light dinner Monday-Thursday. Swimming pool and fitness area. 625 foot meeting room. Business center. 2 minute drive to downtown Portsmouth. 5 minute drive to Pease Tradeport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portsmouth Hotel Portsmouth
Homewood Suites Portsmouth
Hilton Portsmouth
Homewood Portsmouth
Portsmouth Homewood Suites
Portsmouth Hilton

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