This is the worst hotel stay I have ever had. My niece needed a place that would accomodate several out of town family members. She chose La Quinta because of the proximity to her wedding reception. It all started when we first called to book 3 rooms. We had tried numerous times to get through over the phone without luck. We ended up calling back another day and were able to get through. My niece had received a list of all the rooms her guests had reserved and noticed our name was on the list for one room, not three. If she hadn't noticed the mistake, we would have found out when we arrived the day of the wedding that we had no place to stay.
My niece's husband had told everyone staying at La Quinta that he had been told guests would most likely be able to have an early check in. Check in is at 3. The shuttle taking guests from La Quinta to the wedding reception was leaving at 2:45. Without early check in we would have to check into our room after the wedding reception. I called the day before the wedding to see what time we could check in and was told 3. I explained the situation and the extremely impatient and rude receptionist repeated herself that check in was 3, no exceptions. I asked her what out of town guests were supossed to do with their bags and she said "do you think we can hold everyone's bags?" Then proceeded to tell me to leave them in my car.
The end result - we were able to check in early. There was no reason for her to put us through the anxiety of having no where to get ready.
We were disgusted with the conditions of the lobby, rooms, bathrooms, etc. The common areas were dirty with obvious signs of new debris such as dirt, leaves, food. The walls of the room, which are white, had various stains, possibly old food. The bathroom shower curtain had black mold. The door handle in the bathroom was broken and falling off. All 3 rooms (and the whole floor) smelled of smoke.
In short, I would never reccommend this hotel to anyone for any reason with any budget. I am not a person who stays at extravagant hotels by any means. But this "hotel" is a disgrace for many reasons. In contrast, another family member stayed across the street at the Holiday Inn and was extremely satisfied with the staff and cleanliness.
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- Also Known As:
- La Quinta Inn And Suites Salem
- La Quinta Inn & Suites Salem Hotel Salem
- La Quinta Salem
- Salem La Quinta
- La Quinta Hotel Salem