When we arrived with two kids and a dog in tow (having been promised one of the two "pet" rooms), the hotel could not find our reservation. I am quite sure that the fault was not ours, because we made the reservation by phone (due to the need for the pet room), I began the conversation by affirming that I had the correct place, and my husband was in the same room when I I made the reservation. Furthermore, our credit card company could find no evidence that another hotel submitted a pre-authorization request.
Of course, everyone makes mistakes; however, the real test is how one deals with these mistakes. In this case, the hotel refused to admit any responsibility; indeed, the passive aggressive elderly woman behind the desk immediately became both defensive and insulting, assuring us that the hotel could not possibly have made a mistake and that we had to have made an error. The owner finally called a nearby hotel, which had a room for the first night, but did nothing to help us make another reservation. We have never experienced such shabby treatment from a hotel and it was hardly what one would hope for from a New Hampshire inn.
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- Also Known As:
- Silver Fox Hotel Waterville Valley
- Best Western Waterville Valley
- Waterville Valley Best Western
- Best Western Silver Fox Inn Waterville Valley, New Hampshire