We just returned this afternoon from our first stay at the MVG. Overall we really enjoyed it there. We plan on going back, as we were looking for a nice place we could go in the winter to snowmobile, snowshoe, etc, and they have plenty of separate trails for each. The views are fabulous and renovations impressive. Like someone said, nice without feeling like a museum. All the public rooms such as the parlor, library, movie theater, game and billiard rooms were cozy and welcoming, and they have a state of the art fitness area with plenty of equipment. Our room was a higher rate, but spacious, welcoming, and had it's own radiant heat so we could turn it on and warm up quickly on a cool fall morning. They have complimentary coffee in the morning, as well as hot cider and cookies in the afternoon.
Now for the not so good....
Service wasn't great. The young girl at the front desk had no personality, no enthusiasm, and no information about anything that might be useful for people who have never stayed there before, but I could overlook that. The major issue I had was going to their Tavern for dinner last night. First my husband was informed that it's 'standing room only' from 6p-7p. We go down there at about that time, and there are literally two other tables occupied. The young waitress never introduced herself, didn't really have a clue about answering any simple questions regarding the menu, etc, and was pretty much indifferent along with the rest of the staff. My husband and I both ordered the NY sirloin for $26. This piece of meat would have been sorely overpriced at $16 even for that cut...it was thin and half of mine was all fat. It was a $70 meal that was a major disappointment for what we paid, and there's really not a ton of other places around the area to go. Had it been a great meal we wouldn't have blinked an eye at the cost. I wanted to have a restaurant we could count on being good at the end of the day in winter without having to drive around and find something. Anyway, we realized complaining to this girl would have been pointless. My husband paid cash and needed change. She went to the bar, where she was sternly told "Not now, I'm busy", by the bartender, making my husband wait further, while she took it upon herself to walk to the front desk to try to get change there. Not good. I'd say of everything the restaurant needs better service, better quality of food, and just a different setup. I felt like the formal dining room was grossly overpriced and the Tavern a notch down at very overpriced, it would be a good idea to make the tavern a little more reasonable with more regular fare for people that didn't want a big formal sitdown at the end of the day. We also overheard a guest sitting down with a manager this morning and reviewing his dinner bill and what was eaten by whom, b/c apparently he was given the wrong bill last night, a bill much higher than it should have been, and he had to get it squared away (something that should have happened before they left the dinner table last night in my opinion). They should also offer something lighter for breakfast instead of having to sit down to another big meal. Offer muffins, or a bread basket, etc. It would go a long way with people wanting to grab something and get out on the trails or get going for the day.
The other little irritating things (and it's not a big deal) were what someone else said about the gift shop. Grossly overpriced with nothing good in it at all. Overpriced candles and $10 soap. I've stayed at nicer places with gift areas a lot more practical and reasonably priced...both Mt. Washington Hotel and the Balsams have better gift shops as well. The last little thing I will mention is our walk out to the stables this morning. The horses were turned out and we figured we'd take a look. There was a girl coming out to bring them in, and big surprise, no personality. I wouldn't call her snotty, but she certainly did NOT have time for small talk, or even a pleasant hello for that matter...she had work to do. The barn had a sign that said "Open, Come In"...we were in there and my husband was complimenting the structure of the barn while she was busying herself here and there. Naturally, she made no acknowledgment of it. When my husband asked her directly if she worked there/are these your horses she hoitily replied..."I OWN all this" and went back to her work in the other part of the barn. I was surprised since she was a younger girl, but come to find out she actually leases the property and barters the use of the horses etc...whatever.
Lastly I have to end this on a couple good notes. First off, many of the staff, including some of the young managers were great, you could tell they were busy trying to keep things going smooth and keep everyone happy. Not easy considering the staff they had to work with. The bellmen were wonderful, hardworking, personable, and very accomodating. Housekeeping staff very pleasant and accomodating. And the Club House staff was great. Management down there was friendly and well informed about the area. We went there for lunch the other day and we had a reasonably priced and delicious sandwich. Today we figured we'd try the brunch for $16/person. It was awesome. They had tons of great food, including a roast beef that was probably the best I've ever had, fried chicken that was not at all greasy, made to order omelets, pastries, fresh fruit, you name it. The best deal we had all weekend. Sad thing about it is they make the food up at the hotel, so why did we eat horsemeat last night for more than twice the money? They should offer the brunch up in the hotel for sure, as all you can get up there is a $15 omelet or something similar (the place was empty, they don't advertise it up in the hotel, we had heard about it when we had gone there for lunch previously). Also to boot, my husband in passing made mention of the unpleasant experience we had in the restaurant last night. While we were finishing brunch, the young girl took it upon herself to call the manager up at the hotel and we got our brunch on the house. We weren't expecting it and were super appreciative, it really meant the world to us that someone actually cared after some of the things we ran into this weekend.
Overall I really loved the MVG, service needs to improve and so does their dining situation. The quality was subpar for the price, and I'd like to see more informal/regular food offered in that section of the hotel.
- Official Description (provided by the hotel):
- Founded in 1865 and set on 1,700 acres with sweeping views of the White Mountains, Mountain View Grand Resort & Spa is New England's premier historic mountain resort. It was the only resort or hotel in the state to earn AAA Four Diamond awards in both Lodging and Dining for since 2008. With stellar dining choices from the gourmet selections in the wine cellar to casual meals in the Tavern or spectacular views at the seasonal Club House and Veranda, guests find a style and price to fit their mood. With a full-time Activities Department and complimentary children's programs, guests enjoy hiking, kayaking, biking, indoor and outdoor pools, a health and wellness center, golf on the resort's historic course, and four Classic Clay tennis courts. In winter, it's time for cross country skiing, snowshoeing, snow tubing, ice skating, snowmobiling, and dog sled adventures. Mountain View also provides the opportunity to choose from over 500 movie selections in the in-house movie theater. Mountain View Farm features friendly animals at the Big Red Barn. Evening activities include marshmallow toasting over an open campfire. Conde Nast Traveler named Mountain View one of North America's top five resort spas for 2008. There are great views high in the landmark Tower Spa, with an infinity-edge Sok tub and side-by-side massages a specialty. The Presidential Suite has spectacular vistas, a private wet bar, fireplace, flat-screen TVs, hand-painted furniture, and a lovely dining area with French doors. The elegant master bedroom has a king-size bed and cozy window nook while the master bath features a luxury whirlpool. Business meetings are served in 20,000 square feet of flexible conference space with built-in AV equipment and reliable internet and cell phone service. Mountain View specializes in storybook weddings in the domed Crystal Ballroom with its famed hand-painted ceiling or the century-old gazebo on Grand Fountain Terrace. Mountain View Grand is 100% wind-powered and has been recognized as an Environmental Champion by the NH Lodging & Restaurant Association. The resort is a proud member of Historic Hotels of America. ... more less
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- Also Known As:
- Mountain View Grand Resort And Spa
- Mountain View Grand Hotel Whitefield
- Mountain View Grand Resort & Spa Whitefield, White Mountains, New Hampshire