As part of a bridal party, we booked a bridal tea on a Sunday afternoon. First of all, Sondra, the GM, never responded to our emails and thus, we were always forced to call her. Moreover, SHE NEVER GAVE US A CONTRACT! BEWARE! We arrived in LBI early, so we decided to see if we could get into the room early (half an hour) to begin setting up. Sondra agreed, though passive aggressively and snidely reminded us how early we were. We had the room booked until 4:30, but the staff decided to begin cleaning up at 4:10, IN FRONT OF OUR BRIDE, something we obviously didn't want her to see. Then, at 4:25, Sondra went up to the MOH and reminded her that she needed the room for dinner service. She never once checked in with us to see how the event was running and THE BRIDAL PARTY HAD TO PASS THE APPETIZERS OURSELVES! Additionally, about 20 minutes after lunch was served, the dessert came out. It was a terrible time for dessert as well, since the bride was in the middle of opening gifts. We left very upset with the service and unprofessionalism of Sondra. It's horrible business to treat people, who are handing over a hefty check to you for an event, in such an unprofessional and rude way. BEWARE WHEN DOING BUSINESS WITH THE GENERAL MANAGER AND MAKE SURE YOU ARE CLEAR WITH YOUR EXPECTATIONS. She said because we arrived early to set up the room, we had the space much longer than what was agreed upon and that's why she started cleaning up early. MAKE SURE YOU KEEP ALL OF YOUR EMAILS AND CORRESPONDENCE, AND DEMAND A CONTRACT!
- Official Description (provided by the hotel):
- Glorious Food - Gracious Lodging. A small, refined Long Beach Island hotel and restaurant, The Gables is a meticulously restored Victorian inn combining the charm of a fine 1890s home with contemporary comforts and the finest food and service. Our award-winning restaurant is a destination in itself. ... more less
- Also Known As:
- The Gables Hotel Beach Haven
- The Gables Beach Haven, New Jersey - Long Beach Island