This B&B has a "if you don't ask, you won't get" policy. Their supposedly new hot water system is defunct; i had 2 days of cold showers. The owners never apologized. instead, only after we told them we let the water run 15 minutes and still no hot water occured (because they alluded it was our fault), they told us how much the system cost & said that maybe someone changed the setting by mistake.
On the second night, we had a sleepless night due to the hot room temp.
Between cold showers and no sleep we approached owners in the morning and they refused to refund us the 3rd night when we said we didn't want to stay. The owner pointed to a paper that was in our room and said that if we were uncomfortable, we had the responsibility to call them. Really?!? We certainly were not going to call at 2am and turn on the AC! Its summer, they should have set the AC on their own, not wait for a complaint.
Their reactive stance applied to room cleaning as well. Sheets and towels are only changed upon request. Our room's trash can wasn't even emptied.
Breakfast was below par when compared to other B&B's that pride themselves on making it a highlight. This B&B makes a casserole egg dish or a cobbler (represented by them as blueberry french toast) on alternating days. They place the pyrex on a table without heat under it as part of a meager buffet...that includes one cut up fruit option and bagels. Coffee comes from a convenience store style machine 24-7. They don't brew real coffee in the morning.
In a B&B, you expect comfortable sleeping, a hot shower and a decent breakfast. None were offered here. In better facilities, if AC and hot water aren't running, most would allow you to leave and refund you the unused night. This place refused and only after some words, they acquisced to refunding a small portion that didn't even cover the tax.
- Official Description (provided by the hotel):
- The Island Guest House has been Voted the Best Bed & Breakfast on Long Beach Island. It is a turn-of-the-century historic Inn, located oceanside in the heart of Beach Haven, New Jersey. You can walk to everything. The owners, Mark and Joanne, work hard to make you comfortable, and provide the lovely setting, ambience, and character that a 100 year old plus Inn affords, updated with modern amenities like WIFI, flat screen TV's, A/C, etc. Some rooms have private decks, his/hers double size shower. Enjoy our bicycles, beach chairs, boogie boards and our outside enclosed shower to rinse off after the beach. Taste homemade breakfast and afternoon refreshments like cakes and cookies from family recipies, and iced tea or lemonade to quench your thirst after the beach. Enjoy coffee 24 hours, and chat with the Innkeepers about things to do in the area. Come and experience the restfulness of our Bed and Breakfast Inn! Couples can get away, and there is an area for well behaved children. We also have a cottage that sleeps 4 with gas fireplace, a bathroom with a bathtub/shower, and accepts good nature dogs. We can accommodate up to 40 people or friends per night. Our Sea Glass room, holds 36, and has a large flat screen TV for movie night or a special game or event. Our garden has 10 umbrella tables and over 300 blooms, has a lighted patio and candles in the evening. With lights shining through the many stained glass windows in the Inn. It is a perfect place to gather and chat, or be secluded together any time. Our cafe kitchen with its large island is a favorite place for guests to feel welcome to come and perch and chat with the Innkeeper over a cup of coffee or treat, or watch us prepare goodies. You can even get a recipe or help! We try to provide assistance without hovering, being sensitive to your needs to relax, and get information when you need it by always being available. We carry our phone with us always even at night when we retire. Throughout our stay, we only ask that if you have any questions or needs, to let us know, because we cannot help you if you wait until checkout. ... more less
- Reservation Options:
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- Also Known As:
- Island Guest House Bed And Breakfast Inn Beach Haven, New Jersey - Long Beach Island