My family and I reserved 2 rooms at the Sea Crest for 2 nights on Sunday 8/8 and Monday 8/9. First I do need to let everyone know I am not a complainer, I rarely voice my opinion and keep quite. That being said I felt it my responsibility to alert everyone about the Sea Crest Hotel in Cape May, NJ.
Check in was Sunday. We arrived at the hotel very early, about 10am. This hotel does not accept credit cards so we decided to go into the office and pay for our rooms, we didn’t want to walk around with $1200.00 cash. Me and my partner were in 1 room and my Mom, Dad, Sister, and her 2 children who are 10 months and 2 years old were staying in another room. They booked a 2 room suite. They only though my parents room had 1 child not 2. They pulled out a ledger they write everything down in. This hotel does nothing in a computer. The lady at the desk told us they do not allow more than 3 heads in a suite and they already were doing us a favor by allowing a 3rd head, the 1 child. Now that we want another child here this is not something they would allow. This lady went to the back office where I assume the owner was. She came back and said we will allow it this one time and then told us to pay another $25 a night. Ok we paid it, even though they made the mistake and wrote down on paper in this 1950’s style record keeping book we only had 1 kid. I should also mention not once did anyone in the office smile, welcome us, or thank us.
The overall stay for the 2 nights was ok. Rooms very clean, quite property, and pool was well maintained. We asked the office on Monday night about a late check out for Tuesday morning. The lady advised us we could check out at 12pm and we could keep our cars parked in the lot till 4pm on Tuesday.
On Tuesday am we checked out at 11am and 11:30am, well before12pm. After we checked out in the office we were enjoyed the swimming pool as we were told we could stay till 12pm in the rooms and stay parked in the lot till 4pm the night before. Within 30 minutes some lady from the office came to the pool and yelled to us “Who is in room 104, they need to get out now”. We politely informed this lady we all have checked out already. Her response was “then why are you still here.” She also went on to tell us they needed the parking spots for the guests checking in and we needed to leave. I advised her that we were told it was fine to keep our cars in the lot till 4pm per the woman we spoke with in the office the night before. Her response was “Well I was off for the last 3 days and didn’t know this”. She then walked away. This woman was so rude, I cannot believe someone would yell at guests like this and then not even apologize!
Fast forward another 30 minutes. One of the maintenance guys walked over to my sister who had her 2 year old son with her. This guy told her that their insurance will no longer cover the children since we are now checked out of the hotel so we needed to be careful. Can you believe this one! Obviously another scare tactic to make us leave…..keep in mind at this time it is only about 1pm and we were told the night before we could use the facility till 4pm.
I was so upset I couldn’t take this. I walked into the office and told them that I have never been treated so badly by anyone I have done business with. I immediately could tell that the one woman was the owner. Finally the “woman behind the Curtin”! I looked into her eyes and told her if she didn’t want children staying at this hotel they should advertise as an adults only place. I went on to tell her this is rude, unprofessional, and I will never return. This lady never said 1 word to me, she didn’t acknowledge my complaint, she didn’t even say hi…….she stood their in total silence and just smiled.
We left the hotel pool about 2pm and in the parking lot the maintenance guy who told us their insurance didnt cover us anymore came up to us and apologized. He told us the owner made him say the lie about them not having insurance coverage for children after we checked out.
Here is another example of the horrific treatment. When I asked the maid for a box of tissues I was told she was not allowed to give me any because the owners give them 1 per room and since the maid was not on my floor she would get yelled out for coming up short. She advised I would need to go to the office for tissues. Talk about customer service!
Also I should mention we talked to other guest who have been staying here for many years and they said they are never returning. They told us they never get a thank you or a smile for all the years they have been coming. Thank you Sea Crest for making my mothers 50th Birthday and our families weekend getaway stressful and disappointing.
- Official Description (provided by the hotel):
- The Sea Crest Inn is the perfect romantic Cape May getaway for couples. The Sea Crest is owned and operated by a local couple, and located in a quiet part of Cape May overlooking one of the largest beaches on the island. Close to the shopping area, fine restaurants and historical homes.With features like ocean front suites with fully equipped kitchens, the only out door whirlpool in Cape May and extra large balconies, why stay anywhere else? Close to restaurants, nightspots, fishing, tennis, golfing, swimming,biking shopping and just steps away from the beach, you haven't experienced the Jersey Shore until you've experienced Cape May at the Sea Crest Inn. ... more less
- Reservation Options:
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- Also Known As:
- Sea Crest Motor Hotel Cape May
- Sea Crest Cape May
- Cape May Sea Crest
- Sea Crest Motor Inn Cape May, New Jersey