I was a little unsettling that we had to pay for our three nights in cash upon check in. In my experience you pay when you check out. The website said cheery rooms. Unfortunately they were drab and outdated. There was a slight musty smell as well, however the bathroom seemed to be updated enough and the housekeeping crew did a nice job keeping the place clean. The beds were very hard the linens were stiff. We considered checking out after our second night, but when we went to the manager to discuss she was defensive and replied 'it's not my fault it rained. You signed the consent form. No refunds. '. She didn't even ask if there was a problem or if there was anything she could do to make us more comfortable. Yes it was raining but moreover I hadn't slept well for two nights. Any place that sets refund policies around ensuring they are paid is not going to ensure top customer service. I've learned my lesson. I would not recommend this hotel unless you knew what you were paying for ahead of time.
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- Also Known As:
- Mt. Vernon Hotel Cape May
- Mt. Vernon Motel Cape May, New Jersey