My husband and I arrived at our hotel room only to find human excrement on the toilet from the previous guests. The hotel manager compensated us with a free breakfast.
The hotel advertises to have a "private beach" I can assure you this could not be far from the truth. The "private" beach was closed for a lifeguard competition for 3 out of the four days we were there. We got kicked out of the water twice even when swimming in the area that staff said would be okay for guests. We were forced to walk far down the beach where it was crowded in order to go in the water. There was no warning of this lifeguard competition when making our reservation otherwise we would not have made them. When discussing the issue with hotel manager, we were told that he and hotel staff had no idea that the beach would be closed. After making absolutely no attempt to compensate, he stated that his number one priority was to keep the guests happy.
After a 4 night stay and a bill of over 2,000, we had one day of luxury on the beach. We left extremely disappointed and ripped off.
- Official Description (provided by the hotel):
- Congress Hall in Cape May is America's First and Oldest Seaside Resort Hotel. ... more less
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- Also Known As:
- Congress Hall Cape May, New Jersey