We've been going to Cape May for years and remember when Congress Hall was a dilapidated, all-but-deserted eyesore. we were delighted when we heard that there were plans afoot to renovate the site and very much enjoyed staying at the hotel for the first few years after it opened, when off-season prices were quite reasonable. In recent years these prices skyrocketed and we preferred to stay at other, much more reasonably-priced, locations. We were thus pleased when Congress Hall emailed us a special offer for rates as low as $119 for the two-night period we were interested in being in Cape May. When we called, we were told that rooms at that price were no longer available but we could get a room with town view and a queen bed for approx. $135/night. We booked the room but when we arrived we found the room was very small, much smaller than the rooms we had stayed in on previous visits. When we asked the desk clerk whether a larger room was available, he explained that rooms with king-size beds were much larger but also more expensive. He indicated that such rooms were available, but that we'd have to pay the difference if we wished to switch. When he heard me complain to my wife that we should just have stayed at our other preferred location at a much lower price, the desk clerk offered to split the difference in cost between the queen and king rooms. Since these rooms were clearly going to be unoccupied, I complained that most other hotels would offer complementary upgrades to unused rooms and that his was not a very generous offer. He refused to budge but then Emily, another desk clerk who had overheard the conversation, interceded and said that she would be happy to oblige us. She found us an ideal, much larger room at no extra charge. The room we occupied was not only large but brightly painted and nicely furnished. Overall, we had a pleasant time at the Congress Hall during our stay -- we particularly enjoyed relaxing outside with a drink in their rocking chairs. Bottom line is that we share the view of others that this hotel has a lot of charm and could be a delightful place to stay with a better, more accommodating staff. They should take lessons from Emily in making customers feel like they mattered. Thank you, Emily, for helping make our stay so enjoyable.
- Official Description (provided by the hotel):
- Congress Hall in Cape May is America's First and Oldest Seaside Resort Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Congress Hall Cape May, New Jersey