We recently stayed at the Star Inn, part of the Cape Resorts group. We were there for 3 nights, 6/4,5,6,/2014 . We have returned to Cape May every year since 1988, and love Congress Hall and the whole environment there.
Upon checking out, we stood in line politely to settle up our bill. The lone clerk asked if we wanted a printed receipt. I said "yes". It was handed to me folded, and on we left to drive 275 miles back home to northcentral PA.
After getting back home, I took a closer look at the invoice, and noticed that we'd been charged a $30 "Room key deposit" for each of the 3 nights, but were given credit for only 1 night. Thus, a $60 overpaid charge.
I called back the following day to point out the error, the person on the phone pulled up the account, was apologetic, and fixed the overage right away. But had I not noticed the error, it would have been an error to the advantage of the property. I have to wonder how often this "error" occurs?
- Official Description (provided by the hotel):
- Congress Hall in Cape May is America's First and Oldest Seaside Resort Hotel. ... more less
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- Also Known As:
- Congress Hall Cape May, New Jersey