First let me say that I didn't stay at this hotel, but had a bad experience nonetheless. We had heard that Congress Hall has an Ice Cream Sundae event for kids Sunday nights. We were told it was at 5 PM, but when we discovered that the web site said 6 PM, we called to double check. The person at the front desk told us it was on their schedule for 5 PM.
Ok, so after playing mini-golf in the heat with a 6 and 8 year old set of girls we headed over just before 5 PM. We asked where to go and were sent to the right place. When two women showed up to set up we overheard them say that they didn't open until 6 PM. When we asked about this they were apologetic about the mistake and said they would correct it with the desk immediately.
We weren't willing to wait an hour with two tired young children and they didn't seem to care about that. While we did receive the apology for the poor communication, nothing else was offered. What would I have liked? Offer us a solution to two kids who want ice cream, even if it wasn't from the party, i would have paid.
So we left disappointed and we will likely not return to the hotel after this poor experience.
- Official Description (provided by the hotel):
- Congress Hall in Cape May is America's First and Oldest Seaside Resort Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Congress Hall Cape May, New Jersey