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“Too small” 3 of 5 bubbles
Review of The Virginia Hotel

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The Virginia Hotel
Ranked #9 of 37 Hotels in Cape May
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Too small”
3 of 5 bubbles Reviewed 25 September 2012 via mobile

My husband and I made our first visit to cape May last week and stayed at the Virginia Hotel. Our room and especially the bathroom were too small. the Ebbitt room food was good BUT the atmosphere was too loud. we won't be returning.

Stayed September 2012, travelled as a couple
Helpful?
Thank PattyZannino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VirginiaMGT, General Manager at The Virginia Hotel, responded to this review, 26 September 2012
Dear Guest,
I am sorry to hear that you found our rooms too small and the dining room too noisy. I am disappointed to hear that these factors, in an otherwise flawless stay, would cause you not to return in the future. I do admit the lively, upbeat atmosphere of our dining room can be too much for some who maybe used to more tranquil settings. Please know we are working on solutions to control the acoustics so as to avoid noise issue moving forward. If you were to change your mind, I would be happy to assist you in personally overseeing your reservation to make sure that you received a more spacious accommodation. I hope you reconsider and I hope to one day welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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533 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Collingswood, New Jersey
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 24 September 2012

My partner and I have stayed here a couple of times even though we own a summer home in the area. We faithfully have patronized the Ebbit Room and the bar at the hotel for their happy hours. This past summer, we ordered drinks and food and sat on the front porch. Upon receiving our check, we noticed they charged us full price for our wine. When this was brought to the servers attention, she said they no longer did happy hour prices on Sundays. When we told her the sign outside said it did, she told us this was a mistake.

We emailed the hotel and never received a response. We then wrote to the corporation and CEO and never received a response. We use to own an innin Vermont and prided ourselves on outstanding customer service. Even when the customer was wrong, we listened and addressed concerns. We feels this hotel along with the Blue Pig, Congress Hall and the Rusty Nail have slipped on customer service. We guess now it is all about the buck!

  • Stayed August 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank villaguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VirginiaMGT, General Manager at The Virginia Hotel, responded to this review, 26 September 2012
Dear Sir,
I am very sorry for the lack of correspondence. I can not speak for the letters but I was unaware of any email sent to us regarding your stay. Please know, that it is of the greatest importance for us to not only listen to our guests feed back but acknowledge that feed back in a timely and professional manager. If you would be so kind as to contact me directly, I would like to discuss the issues you experienced during your stay. I may be reached directly at jmogavero@virginiahotel.com or at 609.884.5700. Again, my apologies for our delayed response and I hope to speak with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 11 September 2012

We stayed at the Virginia this summer and have for a few years now..This time the hotel is starting to show its age and I have read in previous reviews that the hote managment is aware of it...that being said we stayed in a room with 2 beds and as preparing to sleeping my husband noticed the sheets on one bed were "dirty" like someone rode a bicycle over them...and of course we stayed in the other bed and notified the front desk the next day and they were promptly changed..headboard on bed falling off but we fixed that..bathrooms could use.updating...some wifi issues with ipad but eventually ironed out...they changed the breakfast from the previous summer..not as good...that all being said..we will most likely return because the pros out weigh the cons..love beach service and all the other charm of the hotel of course the location!

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank youwhoNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 September 2012

Just came back from a weekend getaway with my wife and we had a blast! The hotel is pretty much in the center of everything so once you valet (free-parking!) you can walk to everything. Beach service was excellent although the weather was not the greatest, the desk and housekeeping staff was polite and always right there if we needed anything...which we did. Loved our room. It was a cool mix of Victorian with a little retro. I will say we stayed on the first floor and at night you could here some noise but nothing to keep you up at night. My only regret was not eating in the restaurant as I heard it is wonderful. We will definitely be back.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank langmike249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 September 2012

While the website advertises beautiful food and gorgeous accomodations, the hotel itself is tired and shows a great deal of wear - the toilet seats are scratched up and disgusting looking. Ew! Service is incredibly slow and not particularly cheerful, as if we actually annoyed them with our presence. Breakfast was meager and our picnic lunch was SOGGY by the time we received it on the beach. There was also a hair in the cheese, which looked like leftovers from the night before. The room was relatively clean, but had major stains on the sofa and walls..not worth the high rates charged over Labor Day weekend..

  • Stayed September 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MEK M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethlehem, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 September 2012

Spent a week at the Red Cottage which is part of The Virginia Hotel and was very happy with the room and amenities. Went to the beach daily where we enjoyed lunch served at our lounge chairs. Enjoyed the pool and spa at Congress Hall. The Virginia Hotel and Red Cottage decor were modern and clean, refreshing for someone who doesn't care for the old fashioned Victorian decor that most bed and breakfast's offer in Cape May. The staff was very friendly and accommodating. This includes the beach staff who help with chairs and umbrellas, pool servers, wait staff at the Blue Pig Tavern, girls at Tommy's Folly, front desk upon check in at The Virginia Hotel and can't forget the valets at The Virginian Hotel. Rented bikes and rode to the lighthouse. Enjoyed the 4th of July picnic and fireworks. Enjoyed parasailing, shopping, touring Beach Plum Farm and long beach walks. The only reason I didn't give this property an excellent rating was due to issues with cocktails. We attempted to have drinks on the porch at The Virginia Hotel. The server was extremely busy (not his fault he needed help). We waited a long time for him to take our order but that wasn't too bad because the porch atmosphere is relaxing. My excitement for a pricey drink quickly faded when it arrived with a sad old strawberry and mint that was rotted. When I mentioned it to our server he quickly became frazzled. Again not his fault. Shame on the bartender for serving it that way. The fruit tray from the kitchen came out with gorgeous strawberries I guess they don't use the same fruit for the drinks. During the 4th of July picnic at Congress Hall we wanted to order one of the three patriotic cocktails that were featured on a lovely brochure promoting them for the 4th. The bartenders didn't know what we were talking about when we tried to order one, that seemed odd. The food and beverage manager had a smart remark that they couldn't possibly serve 2000 people those drinks and it was for later in the week. We never saw the drinks offered later in the week. In the evening we went to the Brown Room with guests that stayed at another hotel. We wanted to show them a good time and the wonderful amenities of the resort. The wait for a cocktail was unbearable and the bartender made no attempt to smile or make eye contact to simply let us know he'd be with us soon. Needless to say we left after one drink and our friends weren't impressed with the service. Since this is considered the week of the summer that everyone should shine we felt that the beverage situation fell short. We will return because this really is one of the most upscale resorts on the Jersey Shore. The town offers many wonderful restaurants and the beach is beautiful.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Judy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunterdon County NJ
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 15 August 2012

We have stayed at The Virginia for a number of years. It was always top notch in every aspect. The staff friendly and helpful, wonderful bedding, & great front porch! Unfortunately, this past visit had some disappointing aspects. The breakfasts served had less food items and 2 people in our party had hair on their trays. (loss our appetites) The young men caring for the beach services work very hard. However, they are allowed to give only 2 umbrellas for 4 people. We had 4 separate rooms and each couple needed the shade. The chairs and umbrellas are removed starting at 5:30PM. So if you intend on enjoying early evenings on the beach, it is best to bring your own chairs and umbrellas. We tipped these young men, and then find that we were charged $41 beach service on our bill. Our opinion is that the CapeGroup has spread themselves too thin with all their properties. The Virginia is an expensive hotel, and we expected the same attention to detail it had years ago. Sorry, this has changed.

Room Tip: First floor rooms small and near kitchen. Also, lighting from next door restaurant shines in easter...
See more room tips
  • Stayed August 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank D W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VirginiaMGT, General Manager at The Virginia Hotel, responded to this review, 17 August 2012
Thank you for taking the time to review your recent stay with us. I would ask that you please contact the hotel directly so we may investigate the beach charges you incurred. Our Beach Service is complimentary so you should not have been billed for anything outside of Food or Beverage purchases.

Please accept my most sincere apology for the issues with your breakfast. Each try is inspected for quality, cleanliness, and correct fulfillment of each order prior to delivery but clearly we did not do a good enough inspection with your party.

Again, thank you for your comments and for your patronage. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Virginia Hotel

Property: The Virginia Hotel
Address: 25 Jackson St, Cape May, NJ 08204-1417
Phone Number:
Region: United States > New Jersey > Jersey Shore > Cape May County > Cape May
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Luxury Hotel in Cape May
#8 Romantic Hotel in Cape May
#8 On the Beach Hotel in Cape May
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Virginia Hotel 4*
Number of rooms: 24
Official Description (provided by the hotel):
The Virginia offers 24 intimate rooms in an impeccably restored 1879 landmark building and is the foremost luxury hotel in Cape May, NJ. Nestled on Jackson Street in the heart of the famed historic district of Cape May New Jersey, the Virginia Hotel offers its guests a flawless integration of service and style, with a timeless glamor. The hotel does not accept children. ... more   less 
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Also Known As:
Virginia Hotel Cape May
Virginia Cape May
The Virginia Cape May
The Virginia Hotel Cape May, New Jersey

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