If you are planning a wedding reception at the Crowne Plaza be very careful about the specifics. I was shown a Grande Ballroom and was told the reception would be in this particular room or the ones on the left of right of it which were similar in size and style.
I was also shown a very nice room for our cocktail hour. Turns out I was misled.
The night of the reception we arrived at the venue to find that we were not getting the Grande Ballroom at all. Our reception was set up in a smaller outdated room across the hall. Imagine our surprise!
To add to our dismay, we walk in to find that the cocktail hour is being held in the this tiny room as well.
What made it even worse was the fact that we arranged for a projector and very large screen to be set up so that our wedding ceremony (which took place on a spectacular beach in LaHoya California) would be shown during cocktail hour.
So there we were looking at the projector and screen along with a cocktail arrangement all set up in the same room where the reception took place.
To make matters worse, because the projector screen was so big in comparison to the small room, many of the professional pictures taken by our photographer had the screen in the background. It was very difficult to select pictures for the album. Most of them were ruined!
Next, we come to find out that there was no place setting or seats set up for a couple (friends of the bride) we had on the list of attendees. We brought it to the attention of our consultant and so to our surprise, they carried an empty table across the room to seat the couple next to the grooms parents. How awkward for them to be seated at the last minute at a table by themselves!
Finally, I would like to add that I received a call from our consultant asking if the Crowne Plaza could make things right for us (save the deal) since we had so many mishaps (there were other problems not mentioned here). They asked me to document the things that we were unhappy about and send it to them. I drafted an e-mail listing all the mishaps and received a call saying I would hear back from the manager.
That was 6 months ago and I have not heard back from anyone!
I would not recommend having a wedding reception here. We were misled and very disappointed!
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Hotel Philadelphia/Cherry Hill, the largest hotel in South Jersey, outside Atlantic City. We are located just minutes from Center City Philadelphia, Pennsylvania Convention Center, Philadelphia Sports Complex and Garden State Market Place Shopping. At the Crowne Plaza Hotel Philadelphia/Cherry Hill, experience 408 well appointed guest rooms and suites that feature the Crowne Plaza Sleep Advantage along with complimentary high-speed Internet access! Enjoy breathtaking views overlooking the Philadelphia Skyline and beautiful Cooper River Park. We are 5 miles from downtown Philadelphia and less than 20 minutes from Philadelphia International Airport. The lively Camden Waterfront is close by and Atlantic City beaches and casinos are just an hour away. If you're planning an event, choose the Crowne Plaza Hotel Philadelphia/Cherry Hill. With over 43,000 sq. ft. of newly renovated meeting space, including two grand ballrooms and numerous breakouts, we can provide some of the most flexible space in the Philadelphia area. Our Crowne Meetings Director, along with our business center and in house AV services will certainly make for a productive meeting. Our Riverside Pavilion is the premier location for Philadelphia/South Jersey weddings, Indian weddings, bar mitzvahs and bat mitzvahs, or any other special occasion. ... more less
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- Also Known As:
- Crowne Plaza Cherry Hill
- Crowne Plaza Hotel Philadelphia