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“Very pleased”

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Crowne Plaza Hotel Philadelphia - Cherry Hill
Ranked #5 of 8 Hotels in Cherry Hill
Reviewed 3 July 2014

Stayed at the Crowne Plaza Hotel in conjunction with a special event headquartered in the hotel. Our group was generally pleased with the accommodations. Rooms were clean and well-maintained. Nice restaurant and bar on premises. Very nice meeting room and banquet facilities. Our organization will definitely consider holding another event at this hotel.

  • Stayed: April 2014, travelled on business
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Thank pberrier-ws-nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 6 July 2014

Dear pberrier-ws-nc,

We are delighted to hear that you enjoyed your stay at our hotel and that your meeting went successfully. We hope to see you again soon!

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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273 - 279 of 540 reviews

Reviewed 30 June 2014

Recently stayed here for a convention. What marvelous service, from the front desk to the banquet staff, bartenders, restaurant servers and more. They did a great job of providing the kind of service you expect from a better hotel. Lovely public areas, banquet rooms and a nice pool area. Rooms are spacious enough, clean and had the little touches you look for in a hotel. Reasonably priced as well. Great location if you have business in Philadelphia or anywhere in South Jersey. Plenty of attractions for visitors due to the fact it is only ten minutes to center city Philly. Free parking. Plenty of restaurants and shopping closeby although you will need to drive there. Great breakfast buffet ($12.99) and included everything but the kitchen sink. It all tasted great and is nicely displayed. I can recommend with out hesitation.

Room Tip: Ask for a room facing Philadelphia. If you're high enough the view is super.
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  • Stayed: June 2014, travelled on business
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Thank Conrad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 1 July 2014

Dear Conrad D,

Thank you for taking the time to post your review about your recent stay with us. We are delighted to hear that you enjoyed your stay with us and the friendly service our staff provided. We hope to see you again soon!

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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Reviewed 30 June 2014

We stayed two nights here in conjunction with a toy train convention. The hotel was extremely well maintained. There were maintenance people constantly working on things such as the front doors and the hallway lighting. The room was very clean and the bed was quite comfortable. The bathroom, while small, was more than adequate. We were on the concierge level and Bruce did a wonderful job of keeping everything in order and making us feel welcome.

Room Tip: Ask for a room overlooking Philadelphia.
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  • Stayed: June 2014, travelled on business
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Thank Trainman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 1 July 2014

Dear Trainman52,

We are happy to hear you enjoyed your stay and service of our staff. We hope to see you again soon!

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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Reviewed 25 June 2014

Stayed 2 nights in June 2014. Was a little hesitant after seeing the photos on tripadvisor. Turned out to be much better than was feared. Large parking lot, beautiful spacious lobby, clean and well-lit hallways, and nice check-in and check-out personnel. Booked through priceline (name your own price) and when checking in the woman was happy to place me on a high floor with a view of Philly.
Room was nice, clean and updated. They recently finished renovations of the hotel. Beautiful full length window facing Philadelphia and Cooper River. Linens, towels and curtains were clean. During the day they came in and supplied new towels, coffee, toiletries and made the bed. Overall a very pleasant stay. Some minor details were lacking but it did not diminish my willingness to stay there again. (Rm 1417) The air conditioner was on the noisy side, there were some places on the ceiling where it is obvious that there was some type of damage in the past and they were plastered over, they should be redone in a neater and cleaner fashion. The window was missing one of the handles. Small things that should be addressed to make things even better.
Very pleasant and restful stay overall.

Room Tip: odd numbered rooms have views of Philadelphia
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  • Stayed: June 2014, travelled as a couple
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1  Thank ralph2813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 26 June 2014

Dear ralph2813,

We are delighted to hear that you enjoyed your stay! We do apologize for the small inconveniences you encountered such as the plastering on the ceiling and broken window handle. Thank you for bringing that to our attention and we will make sure these things are taken care of. We look forward to seeing you again soon!

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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Reviewed 21 June 2014

Firstly, we chose this hotel because it is close to a Metro station. We were told one tenth of a mile by reservations (a call center, try getting into the hotel website, good luck on that one, you will get some halfwit in the reservations office and who knows where on the planet that is) but when we arrived we were informed that it is actually three quarters of a mile away. However, we could drive to it, plenty of parking, some pay, some free. Now, here is some info that might benefit somebody. We have a hi top custom van so we cannot park in a garage, open air parking is a must. Both this hotel and the Metro station are open air, so we were ok with that.
Breakfast was great the first morning, the deal was to order a fixed breakfast from the regular menu, which is a helluva lot better than what is supposed to pass for a breakfast at some hotels I could mention. Sides could be ordered at additional cost.
The second morning was like night and day. We dared to sit in an area which was not open, (since no one offered to seat us), and were quickly directed to the correct location which was very crowded, and we were served by an overworked and harrassed young waitress who did her best. The boss appeared to be a woman who I believe was from Eastern Europe, and had all the manners and demeanor of a former gulag or stalag guard, and was obviously not too fond of us. Still, it was a new experience in customer relations, or something like that. Oh and I asked for some sauce and was given an empty bottle, and yes, I mean empty. No matter, I always carry that particular sauce on a road trip so I just went outside to our van and got my own.
But it was all rather amusing, and yes, we will stay there again...

  • Stayed: May 2014, travelled as a couple
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1  Thank xkdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 23 June 2014

Dear xkdude,

We appreciate your feedback about your recent stay at our hotel. Responses such as yours can only assist us with improving the quality of our service. We certainly do apologize for the misleading information our reservations office gave to you in regards to the train station, however, we are glad that you found the one that is close to us and found it useful. We would also like to apologize for the service you received on the second day in our restaurant. Please be assured that this his been brought to the attention of our restaurant manager to be addressed. We are glad to hear that although you encountered a few challenges, you will be staying with us again and we look forward to seeing you again soon.

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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Reviewed 18 June 2014

Was rather disappointed after reading other reviews here. Stayed 6/13-6/15. Phone was disconnected when I got there. Wire was actually broken. Tried to retrieve messages using the designated button but kept getting front desk, When I spoke to them on the room phone, they said I wasn't registered! Had to spell out my full name before they found me. They finally figured out what I was calling about and gave me a six digit number to dial. When room was made up they forgot the mat for the bathroom. TV had a lot of static and pixelation. No room safe. The first night at about midnight the fire alarm went off. Then stopped. After I put my phone back together I called the front desk. When no one answered I called again. They told me we should leave. We did but by the time we got down other guests told us we could return. No hotel staff anywhere to be seen. All very confusing. Hotel staff seemed mostly friendly and the place was very clean. A/C adequate. I really think they need to deal with the issues that are around the "edges" to make it a first class hotel.

  • Stayed: June 2014, travelled with friends
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Thank Gregg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 19 June 2014

Dear Gregg B,

We appreciate you taking the time to post a review about your recent stay with us. Responses such as yours can only assist us with improving the quality of our service. We do apologize for the issues you encountered in your room with the phone, TV, and housekeeping. Please be assured that these items have been brought to the attention of the appropriate staff members for resolution. We do not have in room safes, however, safety deposit boxes are available for guest use at the front desk. We do apologize for the fire alarm however this system is in place for the security and safety of our guests. It was a false alarm, we do apologize staff members were not available to assist you we are certain they were helping our handicap guests get out of the building. Please feel free to contact us at any time to discuss your concerns further.

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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Reviewed 11 June 2014

Stayed here for a special event and was generally pleased. Nice room, comfortable bed but nothing out of the ordinary. Restaurant was nice with adequate service. Our banquet experience, however, was first rate. I did think the hotel was a bit pricey for what it was. Working in the hospitality industry myself I thought the hotel lacked that extra something special to merit such a high rate.

  • Stayed: May 2014, travelled on business
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Thank Alec S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this reviewResponded 12 June 2014

Dear Alec S,

We appreciate your feedback. We are glad to hear that you enjoyed your experience at one of our banquets, in the restaurant, and in the hotel itself. We do apologize if you feel our rates are too high, however, we feel that we are competitively priced along with other hotels in our area. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area.

Best Regards,

The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002-3315 (Formerly Hilton)
Phone Number:
Region: United States > New Jersey > Cherry Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Cherry Hill
Price Range: £94 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - Cherry Hill 3.5*
Number of rooms: 408
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Hotel Philadelphia/Cherry Hill, the largest hotel in South Jersey, outside Atlantic City. We are located just minutes from Center City Philadelphia, Pennsylvania Convention Center, Philadelphia Sports Complex and Garden State Market Place Shopping. At the Crowne Plaza Hotel Philadelphia/Cherry Hill, experience 408 well appointed guest rooms and suites that feature the Crowne Plaza Sleep Advantage along with complimentary high-speed Internet access! Enjoy breathtaking views overlooking the Philadelphia Skyline and beautiful Cooper River Park. We are 5 miles from downtown Philadelphia and less than 20 minutes from Philadelphia International Airport. The lively Camden Waterfront is close by and Atlantic City beaches and casinos are just an hour away. If you're planning an event, choose the Crowne Plaza Hotel Philadelphia/Cherry Hill. With over 43,000 sq. ft. of newly renovated meeting space, including two grand ballrooms and numerous breakouts, we can provide some of the most flexible space in the Philadelphia area. Our Crowne Meetings Director, along with our business center and in house AV services will certainly make for a productive meeting. Our Riverside Pavilion is the premier location for Philadelphia/South Jersey weddings, Indian weddings, bar mitzvahs and bat mitzvahs, or any other special occasion. ... more   less 
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia

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