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“Absolutely APPALLING room service and very rude staff”

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Extended Stay America - Meadowlands - East Rutherford
Ranked #5 of 5 Hotels in East Rutherford
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely APPALLING room service and very rude staff”
Reviewed 7 August 2014

Booked in this hotel for a long time. The cleanliness of the room was satisfactory; there was what appeared to be dog hair strewn about along the walls of the kitchen. The room definitely looks bigger and cleaner in the photos. The only reason this hotel was appealing was bec of the refrigerator. The "full kitchen" contained no plates, cutlery, pots or pans. The room was inconveniently right in front of the trash room of the hallway and the smells were nauseatingly repulsive at times.

They do room service only once a week and we were scheduled the day we checked in so that each 7 days they'd clean the room. A week went by and no one came in to change the sheets or vacuum or give new towels or anything, we talked to the front desk and they said they'd change our schedule for the next day (Sunday). Again no one came and we told the front desk; They said no one comes to clean on Sundays. This was getting frustrating and again they booked us housekeeping for another day. This went on for about 2 weeks and each day they'd come up with different excuses. The staff were very unaccomadating and rude about it, one of the women actually started yelling despite the fact that they were in the wrong with the whole issue. I have stayed at several hotels in this area (business trips, vacations, etc) and this is certainly the worst I have been to. WILL NEVER EVER BOOK HERE AGAIN AND I ADVISE EVERYONE TO STAY AWAY.

Room Tip: Don't choose a room here, the hallways also smell because of the trash room and pets are allowed...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 reviews from our community

Traveller rating
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    30
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Turkish first
  • Any
English first
Queens, New York
1 review
Reviewed 6 August 2014

The only reason we stayed here was because we were bumped from the Hilton next door. No amenities, security lacking with no one at the front desk. Rooms were dirty. Stayed only one night. Got my family up and out by 7 am to leave there. Would not recommend.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Elena1548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlstadt, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

If you have made a booking at this hotel bring your own towel they are very small and they do not even give you clean one unless you put them in to the plastic bag and bring it to the front desk . The hotel general manager has no personal touch with the hotel guests she only talks about hotel policy . Stay away from here. There are lots of 2,5 stars around the area make your reservations to those hotels.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NBA1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virginia beach
1 review
Reviewed 8 July 2014

Although the price was reasonable i think i will opt to paying more with the hopes of receiving a better quality of customer service. I had tho check into three different rooms before my family and i could finally get settled in. Once we were settled in i asked the front desk for an extra towel and was told i had to wait until the morning. After traveling nine hours i found myself unpacking and driving to a Walmart at two in the morning to purchase a towel so that i could return and shower before i could get some rest.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bupadiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angola, Indiana
1 review
Reviewed 6 July 2014

We were very pleased with everything here, from staff to laundry, location getting off the turn pike and price. We did receive directions to the places we wanted to visit, however there were no directions to get back. With the highway being a one way we traveled out of our way many times to find our way back. (We laughed the entire time) over all we were very pleased and would stay at a Extended Stay America again. Thank you, Becky Ackerman

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeckynDave2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradenton, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2014

Room was clean. Beds were comfortable. Full Kitchen. Girl who checked us in was extremely nice!!! Didn't expect breakfast, but they offered a nice "grab n go" breakfast... muffins, fresh fruit, instant oatmeal etc... Would definitely stay again. Close to NYC. Would have given a 10... but location was hard to determine by gps due to convergence of roads. Very confusing. (Not really their fault).

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami-Dade County
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

The room was very nice and clean upon arrival plus the cleaning service while I was there was awesome.

The down side is there is no bus nearby to walk to- to- get to NYC plus there is no store to walk to if you need something...When I called several weeks earlier the person who worked the front desk that day told me there was a bus stop just minutes from the hotel by walking..I was very annoyed when that plan did not play out. There is a shuttle service to the train station which runs once a hour during the rush hours but for the bus people who need to get to the Port Authority at 42nd Street there is nothing.

Due to that location I would not stay there again..Plus it is hard to find as it is on a service road not right on Route 3..You can see it from Route 3 but finding the location is not easy..When I got lost looking for that place I called them up several time and they claimed they were on Route 3 and not on a service road..It seems no one there even knows where they are located.. While I was there a lot of people were complaining they had trouble finding the place.

Next time I will stay at the Extended Stay at 1 Medowlands Parkway [or Red Roof INN next to the Extended Stay on Medowlands Parkway] as there is a bus nearby to NYC and places to eat right across the street.

Room Tip: The room was facing very noisy Route 3 so never had a good night sleep.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Meadowlands - East Rutherford

Property: Extended Stay America - Meadowlands - East Rutherford
Address: 300 State Hwy., Rte. 3 E., East Rutherford, NJ 07073 (Formerly Homestead Studio Suites Meadowlands / East Rutherford)
Phone Number:
Region: United States > New Jersey > East Rutherford
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in East Rutherford
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - Meadowlands - East Rutherford 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
we are a extendedstay facility, near med-life stadium, we have kitchen in all rooms, housekeeping service once a week, free internet service. ... more   less 
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Also Known As:
Homestead Studio Suites Meadowlands / East Rutherford Hotel East Rutherford
Homestead Meadowlands East Rutherford
Extended Stay America - Meadowlands - East Rutherford New Jersey

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