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Holiday Inn East Windsor - Cranbury Area
Ranked #2 of 5 Hotels in East Windsor
Certificate of Excellence
Reviewed 21 August 2012

We were in town for Six Flags Great Adventure and just needed a place to crash. Holiday Inn East Windsor was perfect--clean, reasonable priced, very comfortable beds! Next time we are in town, we know where we will be staying again!!!

  • Stayed: August 2012, travelled with family
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Thank Purplegirrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 - 381 of 469 reviews

Reviewed 15 August 2012

This was the fourth time we stayed at this hotel due to its proximity to Six Flags and Hurricane Harbor. Every time the service is getting worse and the swimming pool is getting dirtier and dirtier. This time around our room was not made up at all. The housekeeper came in at around 4:00pm (!), pretended to clean the bathroom, took the soaking wet towels and left 2 sets of towels for a family of four. Every time we checked into the hotel, there were not enough towels to begin with and this time was not different. When I asked the housekeeper to please make the beds, he pretended he didn't understand and slowly backed out of the room, taking the vacuum cleaner he didn't use without making the beds or taking the garbage out. I also fail to understand why we got a room all the way at the end of the 3rd floor when the hotel was clearly not that full. Not sure if we will use this location again, the breakfast buffet doesn't offer that much for $13 / per person and the wait staff, with one exception, wasn't all that friendly. I asked the server for tomato juice and apple juice and she got all pissy with me. The area around the pool is quite dirty and the pool itself could use a good scrubbing around the edges.

  • Stayed: August 2012, travelled with family
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2  Thank EofG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Unlimited, Public Relations Manager at Holiday Inn East Windsor - Cranbury Area, responded to this reviewResponded 17 August 2012

Dear EofG,

We at the Holiday Inn of East Windsor would like to take this time to apologize for any inconvenience that you may have experienced while staying with us. If in the event that you should experience any questions or concerns, it is always best to seek help from management who can immediately assist you.

Our housekeeping staff is scheduled from 8am-4:30pm. Since your room was located near the end of the third floor, it is not surprising that housekeeping arrived around 4pm. Our maintenance staff is also responsible for cleaning the pool twice a day. During the summer season, many of our guests take advantage of our outdoor pool and our staff does our best to maintain cleanliness.

As always we wish our TripAdvisor audience the happiest of travels and to always contact management in the event of a question or concern. Together we can work towards achieving the TripAdvisor Certificate of Excellence in 2013.

Thanks,
Holiday Inn East Windsor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2012

I came to this property from the Days inn also in East Windsor. This was a good clean room. The staff were VERY accommodating. There were minor issues as happens sometimes regarding a team of little league players, this was beyond the control of the staff. Efforts were made to correct this to no avail. The breakfast was better than most hotel free breakfast offerings. The dinners at the hotel restaurant were hit and miss and as another review the cost was high for what was offered. The WIFI was at times to slow to work during 5 to 7pm. The room was clean and everything I could ask for.
I hold out special recognition for the front desk manager Melissa Galesky. I choose on the first night of my 11 day stay to have a light dinner followed by taking a cocktail and Sunday to my room to relax. When I got to my room I found the ice cream to have large water ice crystals in it and thus crunchy. I returned to the restaurant and informed the restaurant manager of the problem and she offered me another dessert to replace it. I did not desire any other dessert. It would have been better to offer me BOTH a refund and another option for the inconvenience to having to come back down from the 4th floor and return to the restaurant to report the issue. The real disappointment occurred when on my final night over week after reporting the issue I choose to again get a Sunday and return to my room to relax. Only to find the ice cream to have the same problem over a week later. Since the same problem had not been corrected in the resturant and having inquired and found out they are owned by the same company I informed Melissa Galesky of the problem and demonstrated it to her before returning it to the restaurant manager again. Melissa informed me the manager or owner (I can’t remember) had been informed and agreed it is not acceptable and she would herself address it with the restaurant manager. Again I was offered different item but none appealed. When next I saw Melissa saw me in the lobby she was going out in a rain storm to purchase me ice cream. I appreciated her beyond extra effort to provide customer service and attention. She is the main reason I will be using this hotel in the future, because I know she will address and resolve any issues that come up.

  • Stayed: August 2012, travelled on business
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2012

I always stay at this hotel. The staff, Melissa, Sandy, Samantha, Dori, Craig.. etc. are fantastic and bend over backwords to make customer's feel comfortable. 10 star accomodations. I forgot to book until last minute and staff worked to find me a room. The food in the JT's is excellent. The beer is too expensive though:( $5/beer. Aside from the price of beer, I'd recommend this hotel to anyone. Easy in and out entrance to turnpike at exit 8. Nice lake area and historic town and restaurant about a mile down the road if you're interested in venturing away from hotel for a nice dinner.

  • Stayed: August 2012, travelled on business
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Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

I really enjoyed the hotel. We were having some work done at the house and we were not allowed to stay at home. We picked a hotel close and with good reviews. Check in went great, very quick and easy. The hotel was decorated for a birthday party we were informed it was the Holiday Inn's birthday and we were given cupcakes. Went up to the room and it was very clean and comfortable. Great for the price. We went down to the restaurant in the hotel. The hostess told us that no matter what we order it will take 25-30 minutes and do we still want to eat there. I was shocked by this. Well she wasn't lying but we really had no other options for dinner. We went back to the room got ready for bed and slept. We were awoken at 2am by a phone call. Someone claiming to be from Holiday Inn said that they needed our information because the computers were wiped out and do to insurance info they would need our names and the card number it was booked under. Even though it was 2 am, I thankfully had a sound mind and told the person I would see the front desk in the morning. He said I still need your name now. I said no and hung up on him. My boyfriend than unplugged the phone. I checked with the front desk and they said it was weird and was not them. She said she would contact a manager. I also contacted customer service about the situation. I really just wanted to get this out there because really anyone could get their identity stolen this way and to really be aware of who you give your information out to.

Room Tip: We had 315. You got some traffic and parking lot noise but nothing too bad.
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  • Stayed: August 2012, travelled as a couple
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1  Thank Jenmcb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

We booked this last minute. It was perfect for what we needed. Clean and the people were friendly. It is a basic hotel and not really a destination hotel. We were going to six flags and it was still 20 minutes away. We had breakfast there and it was buffet and a great deal. All 3 kids ate free and we were $13 each!
We would stay there again.

  • Stayed: July 2012, travelled with family
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Thank NewJerseySchmidty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2012 via mobile

This is a very nice, clean hotel. I would have given 5stars for value if they had free breakfast. I will definitely still stay again. They also accept hotelcoupons.com, so our stay was very cheap too.

If you are going to six flags this is the hotel to stay at.

  • Stayed: July 2012
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2  Thank cpoidom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn East Windsor - Cranbury Area

Address: 399 Monmouth St, East Windsor, NJ 08520-5003
Phone Number:
Region: United States > New Jersey > East Windsor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in East Windsor
Price Range: £74 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn East Windsor - Cranbury Area 3*
Number of rooms: 202
Official Description (provided by the hotel):
The Holiday Inn® East Windsor hotel's staff works hard to provide you with unparalleled comfort and convenience, so you feel energized when you leave and ready to book your next stay. Situated right off the New Jersey Turnpike at Exit 8 and halfway between New York City and Philadelphia, travelers are never too far from their next destination.On-site professional events are always a success in East Windsor, NJ since the hotel hosts the National Conference Center, featuring 14,000 sq ft of space and modern A/V equipment. For a sophisticated social or corporate event, you may also want to consider reserving the Windsor Ballroom. Free Wi-Fi access and a Business Center assist you with executing work seamlessly from the comfort of the hotel.East Windsor is only a few minutes from attractions in the Princeton and Trenton areas if you feel like venturing out, while the Grounds for Sculpture are only 14 miles away. Be pleasantly surprised by the prices at Jackson Premium Outlets, and then head to Old Bridge Township Raceway for fast-paced family fun. Six Flags Great Adventure is perfect for thrill-lovers, so make sure to ask about our Stay & Play packages.After a day of exploring, our full-service JT's Restaurant and Pub is the place to grab a meal. When you stay with us in East Windsor, NJ, hotel features like an outdoor pool and sauna help make your trip more enjoyable. Guests must be 21 years of age or older to check in (some exceptions apply please call the hotel for details). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Holiday Inn East Windsor Hotel East Windsor
East Windsor Holiday Inn

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