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Sheraton Eatontown Hotel
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Reviews (424)
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Reviewed 25 April 2014

At one time this was a very nice hotel but it really needs a remodel. My room smelled old and dusty. The fixtures throughout the room and bathroom were very worn and tired. I won't stay here the next time I am in town even though it's location is very convenient.

Stayed: April 2014, travelled on business
3  Thank Paulmug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded 2 May 2014

Dear Paulmug1,

Thank you for taking the time to leave us your feedback. We're very sorry to hear we did not exceed your expectations during your recent stay. Your comments have been shared.

If travels bring you to the area again in the future, we hope you'll give us another try. Please don't hesitate to contact me directly for reservation assistance. Your business is very important to us.

Warm Regards,
Barb Youchah | Business Travel Sales Manager | Internet Marketing Manager
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

There is a Staybridge on the other end of the parking lot, stay there. This Sheraton is aged and not that clean. The room smelled of lots of freshener. The soaps are sweet to the point of unusable, we ran out to buy Dove. The drains ran slow, we had to call maint to get the toilet to flush. The shower had mold around the grout. The room heating/cooling is loud and runs the whole time. There was always trash in the halls from the rooms, nobody is cleaning up. We left the room at 8am and returned at 3pm. The room was not made up. The front desk said they had until 4pm to clean but we needed to prep for a party. So we told them the room was free at 5:30 as we were leaving and they said the maids had gone home so our room was not done. Never again at this one.

  • Stayed: April 2014, travelled as a couple
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3  Thank Pjay99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded 2 May 2014

Dear Pjay99,

Please accept our sincere apologies for the issues you had while staying with us. We take the guest experience very seriously and your comments have shared with the staff. Any training issues will be addressed.

We hope if travels bring you back to the area that you will consider giving us another chance. Your business is very important to us.

Warm Regards,
Barb Youchah | Business Travel Sales Manager | Internet Marketing Manager
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

On the morning that my family and I checked out, I walked into the pub and started a conversation with the bartender about her wine selection. She was extremely knowledgeable about each product we spoke of. It was obvious that she loved her job and was proud to be there. The waitress was also on top of her game and treated my children with respect. She spoke to all three of them both in an adult manner and joked around to keep their attention. She handled my family's needs from start to finish. Lisa and Susan, were extremely pleasant, knowledgable, and spoke enthusiastically about their position and function within your corporation. They are to be commended for their efforts. Please pass my comments along and look to use them in a leadership role as you train future employees. They are what every hotel needs.

  • Stayed: March 2014
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Thank Carlykate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded 3 April 2014

Dear Carlykate,

We're so glad to hear you and your family enjoyed your experience in JR's. We are proud of our staff and the level of service they provide. They enjoy hearing positive feedback, thank you for taking the time to leave yours. We hope to welcome you back soon.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

I have had at least three visits to this hotel. I was welcome on each visit and my platinum status was recognized. The hotel is located in an industrial area that appears to have lost some of its shine. The hotel appearance is rather bland, but its interior has recently been renovated and appears comfortable and beautiful. The exercise room may need an upgrade. The restaurant is relaxing.

Room Tip: Make sure that you are a starwood member and have gold or platinum status.
  • Stayed: February 2014, travelled on business
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1  Thank Korpu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded 3 March 2014

Dear Korpu,

Thank you for being our guest and taking the time to leave your feedback. We're glad to see you enjoyed your stays with us. We hope to welcome you back soon.

Warm Regards,
Barb Youchah | Business Travel Sales Manager | Internet Marketing Manager
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

My family and I ( all five of us) went to spend New Year's Eve there. Great hotel. Price was right. Stayed on club floor. Treated like royalty. Food was wonderful. Swam until 10pm that went down to bar to celebrate the new year. Great family place. Also great runaway when you just need to get away. Plan on doing it again in march.

  • Stayed: December 2013
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1  Thank Usslibertyhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded 31 January 2014

Dear USSLIbertyHouse,

Thank you for taking the time to leave us your feedback. We are so pleased you chose to ring in the new year with us. We look forward to welcoming you back in March.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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