To homewood suites in edgewater staff (both Julie - the director of sales and Sandy - the general manager):
You guys are the most unhelpful, condescending people that I've ever spoken with. You do not work at all from your non-responsiveness for 5 weeks and you do not treat your customers with respect from the tone of your voice. Even after calling 5 times every week trying to get your billing error adjusted, you have the audacity to still have an attitude with me. I told you how frustrated I am and that this needs to be adjusted. We are a corporate account with numerous nights of stay and for you to treat your returning customers with such disrespect is UNPROFESSIONAL. I asked you to send me an email for documented communication and you refused to do that also...
I am so tired of your bad service... no more... you guys really need to clean up your act all together and learn what it means to serve your customers. It is not about you and how "correct" you are.. you guys clearly made a mistake and how can you make me feel like I am the one who did something wrong?
Please clean up your act!!!!
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Edgewater-NYC Area is ideally situated on the western banks of the Hudson River, providing spectacular views of and convenient access to Manhattan. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks, complimentary high-speed internet access, & free on-site parking. Whatever the reason for your visit, relax and keep in shape at our fitness center & sauna. Explore many Edgewater area attractions just steps from our centrally located hotel. ... more less
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- Also Known As:
- Homewood Suites By Hilton Edgewater Hotel Edgewater
- Homewood Suites Edgewater
- Hilton Edgewater
- Homewood Edgewater
- Edgewater Hilton
- Edgewater Homewood Suites