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“Average hotel but strange policies.”

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Sheraton Edison Hotel Raritan Center
Ranked #5 of 15 Hotels in Edison
GreenLeadersBronze level
Billings, MT
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Average hotel but strange policies.”
3 of 5 bubbles Reviewed 27 June 2013

Staff were professional and the room we stayed in was clean. Important to note however, that there is no refrigerator or microwave in the rooms. When I called the front desk I was told that I had to call the front desk around 12 noon as they only have a limited number of refrigerators, they don't have a reservation list for a refrigerator, and we must call each day in hopes of getting one. As we were visiting our very ill mother, we did not have time to call at noon each day and therefor never got one.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 8 July 2013
Thank you very much for your response. We are happy to hear that you found our staff professional and the hotel clean. We have shared with our team the request you mentioned for Refrigerators and Microwaves and although not policy of the hotel, we have shared your comments with the related departments to ensure that this does not occur again. Once again our sincere apology for the inconvience you encountered. We hope to see you again in the near future. Warm Regards, Tony L. General Manager
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568 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Honolulu, Hawaii
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 14 June 2013 via mobile

My family stayed in room 424 for one night. Two full sized beds for three adults. We appreciate that they remembered to have 3 sets of towels in the bathroom, but we were missing some drinking cups and coffee filter pods and tea bags. Room has a one cup coffee maker and hair dryer, but no room safe or mini-bar or shower cap. Room also has a writing desk, small table, office chair, leather chair, dresser, flatscreen TV, several lamps and 3 wastebaskets. Many power outlets which is good for charging our cell phones. The hotel was chosen by our guided tour company and the only things around the neighborhood are a Hilton and several huge warehouses. The room is connected to the one next door by an locked adjoined door. The bathroom has a chip in the sink counter, and two holes in the wall from the door's impact. Trane thermostat is weird, the “Heat" function only goes up to 78° F while the “Cool" function goes to 99° so we used the Cool to keep us warm (outside temperatures got as low as 61°). The lobby restaurant had only 2 other customers, but the bar had several businesspeople mingling after work. No doorman or bellboy to be seen, but they did have check-in staff and housekeepers.

Bottom line, I would not recommend this hotel if you want to be close to the action.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles_Xavier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 17 June 2013
Thank you very much for your recent response regarding your stay with us. We are glad to recieve your constructive feedback and have addressed with our Executive team at the hotel, relating to the Engineering Challenges you experienced. We are glad that you found the room functional for your needs,in regard to your comment about the safe, we should have these installed by the end of the year. In the future if your travels bring you to the area again, we do provide van service throughout the day to local area attractions which including a nice mall and plenty of dining options for some more activity that you mentioned your were looking for. Thank you once again for your feedback and our sincere apology regarding some of the functional challenges you experienced. Warm Regards Tony L. General Manager
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Boston, Massachusetts
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 June 2013

Nice set up all around Good bar and gym. Good vibe all around great attitude on staff. Rooms are a little tired but very comfortable. Great location off highway. The kind of place that business folks look forward to setting up camp when stuck at corporate for the week

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 13 June 2013
Thank you very much for your kind feedback regarding Nadia in the the restaurant . Our team takes great pride in providing excellent service and exceeding customers expectations, based on your comments it looks like we met those. We greatly appreciate and value the business that you give us and hope to continue doing so. We also hope to see you again in the near future. Warm Regards, Tony L. General Manager
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North Brunswick, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2013 via mobile

I am here everyday and Nadia is always very pleasant and ready to take my order. She has always made me feel like I am family while I am here at the hotel bar and restaurant. It is people like her that makes me want to come back over and over. I have absolutely no complaints from the moment I walked in to the bar and restaurant for the first time to date. I love it here because I am and I feel very welcome.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fofas1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 17 June 2013
Thank you very much regarding your restaurant experience at our hotel and mentioning Nadia in the restaurant . Our associates take great pride in recieving such praise and we will ensure to share with her. Thank you once again for the opportunity to serve you and we look forward to seeing you again in the near future. Warm Regards, Tony L. General Manager
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Meriden, Connecticut
Level Contributor
98 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 8 June 2013

The night before I stayed here I stayed at a competitor's place which was located farther north in NJ. I had a terrible night sleep there, and arrived at this hotel both tense and cranky. The Sheraton's ambience was immediately soothing, and the friendliness of the front desk personnel was warm and welcoming. My room was extremely comfortable, and the bed was so relaxing that I had a wonderful night's sleep, undoing the discomfort of the night before. This is one great place!

I may be shooting myself in the foot by saying this, but the Sheraton Edison is a fantastic alternative place to stay when visiting the north Jersey coast. Point Pleasant was only a moderate ride away, and I haven't found ANY hotels in the Shore area with anywhere near the deluxe experience this hotel offers. I plan to stay here again and again!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CTBuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 10 June 2013
Thank you very much for your most positive response during your stay with us. Our staff takes great pride in favorable guest comments that we recieve. We are glad to hear that the hotel and its location exceeded your expectations and look forward to having the opportunity to see you again in the near future. Your loyalty is greatly appreciated. Warm Regards, Tony L. General Manager
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Albany, New York
Level Contributor
120 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 7 June 2013

Got this hotel through hotwire so the price was fantastic. This hotel was a little more ritzier than we normally get for one of our softball tournament stays. Front desk was nice, we checked in very late and they let us switch to a 2 bedroom. Starbucks connected to hotel which made my daughter happy. I believe wifi you have to pay for as well as breakfast but other than that this hotel receives high marks!!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trav3llers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 10 June 2013
Thank you very much for your response regarding your recent stay with us. We are glad to hear the hotel meet your needs regarding service and acommodations. Having a Starbucks on our site is definitly an asset to many of our travelers and we are glad that you took advantage of its location. We hope to see you again in the near future . Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 13 May 2013

From the time that you walk in you are greeted by a smiling face welcoming you. Starwood preferred guests attention: There is no better hotel that they have! Any time that I ever come to Central Jersey I would not stay anywhere else.
The rooms are updated, amenities are impeccable, the restaurant has great food and I am always treated as a queen. Upon arrival this last time I had a bowl of dried fruit, nuts and berries along with a fresh strawberry. Parking is always free and you are treated as you would expect to be treated.
The staff truly goes the extra mile to make sure there isn't a thing overlooked. Not to mention that the beds are comfortable but the pillows are out of this world. The bathroom is very spacious and plenty of counter space. I will come back here again and again.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennifer m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, 15 May 2013
Thank you very much for such positive feedback during your most recent stay with us. It is greatly appreciated by our staff at the hotel and your comments are shared with all of our team members. We are very happy you found the room quality, restaurant experience and customer service to exceeded your expectations. We hope that you will find time again in the near future to come visit with us again. Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Edison Hotel Raritan Center

Property: Sheraton Edison Hotel Raritan Center
Address: 125 Raritan Center Parkway, Edison, NJ 08837
Region: United States > New Jersey > Edison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Edison
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Edison Hotel Raritan Center 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
Sheraton Edison Hotel Raritan Center is in the heart of Raritan Center, a business traveler's dream. We are steps away from the New Jersey Convention Center and the great things NJ has to offer. ... more   less 
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Also Known As:
Sheraton Edison Hotel Raritan Edison
Edison Sheraton

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