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“Disappointed”

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E Hotel Banquet & Conference Center
Ranked #11 of 15 Hotels in Edison
Reviewed 20 March 2014

Check in was ok, Room was Ok, Not the cleanest, supplies were cheap(soap,shampoo)for three people. Restaurant does not serve alcohol at any time , no liquor license i was informed. Meals were very expensive for one person. The way to save was to take a party of four to five and share a item. My party did not want to eat what I eat. Went to Deli and bought a danish.After a long day would have liked to sit down a meal and a glass of wine. Ice machines on every floor listed did not work. Went to report at front desk no one there, spoke rather loudly asking for help, no answer,, another patron came desk asking for help also.. we had to bang on glass rather loudly and after five minuets man came out of back half awake. It appears he was sleeping. Then another person showed up and stated that he was sleeping at the desk sorry for any inconvenience. Layout of hotel was terrible . Desk staff was so rude. Would not recommend this place to stay. Poor service, Jut to much to mention. One good thing it was close to Eway. easy access to on and off.

Room Tip: do not use this hotel
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  • Stayed: March 2014, travelled on business
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4  Thank wildkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 105 of 219 reviews

Reviewed 19 March 2014

Slow checkout , but that wasnt the worst of it, Went up to my room, And room wasnt cleaned. trash full, paper in the toilet, beds mess. Never have had this happen before. Went back down to desk, opps sorry...gave us another room and the door wouldnt open. desk man had to come up and show us the trick to get the door open. Was a total pain after a long day on the road and it wasnt even cheap...front entrance roped off from a sink hole. lobby kinda old looking and only a coffee machine in the morning because they want you in there exspensive restuarant. for their $11 pancake ( thats right 11 for 1 ).Stay away..there a much better places for less.

Room Tip: want a good room, go some where else
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  • Stayed: March 2014, travelled with family
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3  Thank Brett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014 via mobile

Stayed twice in last 10 days or so. Recommended by a fellow worker. Only reason I stayed was they accepted company lodging card. Not the worst place I stayed in this area but give it time
First trip had to pry the desk clerk from her cell phone in back room. Second time I was told i 'd have to wait a bit the clerk was on his way
At least they spoke intelligible English. The rooms are an electrical nightmare. One lamp on a desk with an outlet on the base you have to share the tv, coffee maker, cell phone charger, etc. the wall outlets have these adapters that changes them from a duplex to a 6 gang look like something from the walmart clearance section. Pillows are tiny (ie holiday inn) next time company is going to have to fork up the money for the hilton or Sheraton across the lot. This is also home to Harold's famous outrageously overpriced food shack

Stayed: February 2014, travelled on business
2  Thank 2dixiecup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdisonHotel M, Manager at E Hotel Banquet & Conference Center, responded to this reviewResponded 28 February 2014

Dear Valued Guest,

Thank you for providing us your review and thank you for staying with us.

Let me take this opportunity to apologize for falling short of your expectations regarding the situation of the hotel.
We appreciate your feedback as this is our best resource for improving guest services.

We hope you give us another chance should you come around to the Edison, NJ area in the future.

Sincerely,
Edison Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014 via mobile

My title says it all! Apart from being very budget with super grumpy front desk staff, the rooms here have super dated and tiny bathrooms. The deli next door and the minimart at the hotel are great though.

  • Stayed: February 2014
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2  Thank bittenbytheTbugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdisonHotel M, Manager at E Hotel Banquet & Conference Center, responded to this reviewResponded 28 February 2014

Dear Guest,

Thank you for taking the time to write your review following your recent stay.

We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.
Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,
Edison Hotel Management

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Reviewed 22 January 2014

I needed a cheap place to stay for 2 days and i chose this was one because it was cheap, but not horribly trashy looking, however, i was wrong.
Here are my pros and cons:

Con:
-Entire hotel smelled like cigarette smoke no matter where you went
-tv power button was broke and tv remote wasn't working often either
-found dried blood on bedsheets (see picture)
-found a live bug, a silverfish, after we had already been in bed (see picture)

Pros:
-management and hotel staff extremely accommodating after they heard my complaint, and very apologetic. Made sure i received a refund and automatically upgraded me to an executive suite.

Room Tip: Try and get an executive suite, they are actually not horrible.
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  • Stayed: December 2013, travelled solo
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2  Thank sabith s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdisonHotel M, Manager at E Hotel Banquet & Conference Center, responded to this reviewResponded 28 February 2014

Dear Sabith S.,

Thank you for taking the time to write us a review regarding your recent stay.

I am sorry to hear that the service you received was less than satisfactory.
Please accept our sincerest apologies for the poor customer service you have encountered during your stay.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate the feedback that we receive from our guests & this is crucial for us to address any issues that may come up.

Sincerely,
Edison Hotel Management

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Reviewed 5 November 2013 via mobile

Omg!!! If there is anyone with class please do not stay here. There was pubic hairs all of the bathroom floor. The whole room smelled like sewage. Housekeeping came she did speak English, she knocked on my door and handed me towels, I guess she said she wasnt gonna clean before she made it to my room. We were there with a big gro. The front desk lied and said by us departing very early they would set up the breakfast area early for us, well, that didnt happen!!! TO TOP IT OFF MY HUSBAND GOT READY TO SHOWER AFTER RETURNING WITH THE GROUP AND NO HOT WATER from 6 pm until 4 am so he had to take a shower in ice cold water as it was already cold outside. The bed linen isnt clean no channels what so ever, im surprised they are even still in business please just go to the Hilton next door
Im sad never in life will return the front desk ppl won't even acknowledge you or say hello..pathetic

  • Stayed: November 2013
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2  Thank Ruby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdisonHotel M, Manager at E Hotel Banquet & Conference Center, responded to this reviewResponded 27 November 2013

Dear Newberry30,

Thank you for posting your stay at the Hotel.

Please accept our sincerest apologies for you not enjoying your stay, we truly appreciate this personal feedback and will most certainly learn and grow from it.

Please reach out to me directly should you come to the Edison, New Jersey area again.
We would definitely love to have another chance to have you as our Guest.

Thank you as always,

-Edison Hotel Management

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Reviewed 19 October 2013

We stayed at the Edison on Sept 14th to the 15th when we arrived it was a bit late and we were checking in and was listening to all that was going on at the desk - the girl behind the counter was very nice but there were problems everywhere - toliet over flowing - keys did not work in the door for other guest - should have been a hint of what was to come - we went up the elevator to the 8th floor and opened our door and there stood our bed - yes stood up against the wall - the pillows were in the bathroom on the sink and the bed was on its side up against the wall - I just started laughing so hard my husband said he would call down for straps so we did not fall on the floor. Well we did get another room and it was nice - but no complimentary breakfast in the morn was not nice either Sent an e-mail off to the GM - no response - very disappointing

Room Tip: ask if they are still having problems before checking in
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  • Stayed: September 2013, travelled as a couple
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1  Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdisonHotel M, Manager at E Hotel Banquet & Conference Center, responded to this reviewResponded 27 November 2013

Dear Valued Guest,

We are saddened that you did not enjoy your stay and will take all of your feedback into consideration.

I apologize again for not meeting your lodging needs.

Thank you as always,

-Edison Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about E Hotel Banquet & Conference Center

Address: 3050 Woodbridge Ave, Edison, NJ 08837-3460 (Formerly Edison Hotel/Holiday Inn Edison - Raritan Center)
Region: United States > New Jersey > Edison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 Hotels in Edison
Price Range: £44 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — E Hotel Banquet & Conference Center 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn Edison
Edison Holiday Inn

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