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“BEST CUSTOMER SERVICE EVER!!!” 5 of 5 bubbles
Review of Residence Inn Newark Elizabeth/Liberty International Airport

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Residence Inn Newark Elizabeth/Liberty International Airport
Ranked #7 of 13 Hotels in Elizabeth
Phoenix, Arizona
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“BEST CUSTOMER SERVICE EVER!!!”
5 of 5 bubbles Reviewed 4 July 2013

We stayed at your hotel on May 27 to the 29th and had the Best Customer service of any Marriott hotel we have been to!!! Congratulations for a great staff!!! From front desk to dinner and breakfast crew. Awesome!!!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RSM1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 reviews from our community

Traveller rating
    95
    116
    39
    13
    12
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83
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
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English first
Hillsborough, New Jersey
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 13 June 2013

Needed to stay here one night as my flight was cancelled. Free shuttle from Newark Airport but it did take almost an hour getting from gate to the hotel. Staff was very friendly and helpful. I thought the room was a bit worn but definitely a good size. Didn't really have much time to use any of the amenities (kitchen or breakfast) as I was out early the next morning. Would consider staying again but would probably look at other hotels in the area first.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chetski0722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
104 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 4 June 2013

Stayed here recently during an unplanned layover.

Shuttle from Newark P4 shuttle area was efficient and fast, though it only runs every half hour, so had to kill nearly that much time (as I'd just missed its previous stop).

Checkin was fast and easy, and the clerk endeavored to find me a room that'd fit my needs (asked questions like if I prefered a lower or higher floor, near or far from elevator, etc).

Room itself was nice - a 2 room suite - living room with a full sized desk, couch and lounge chair, and kitchenette with full sized fridge, dishwasher, etc. The freebie microwave popcorn was a welcome treat for this tired traveler.

Bedroom was on the small side, but was fine, and the bed was comfortable. Bathroom was also on the small side, but water pressure was good, heated up fast, and was well laid out.

Furniture and decor seemed well cared for and in good condition.

Internet was fast and free, a huge plus given the number of hotels that want to charge upwards of $15 for internet.

Included breakfast buffet included both continental and hot entree items (eggs, sausage, pancakes, waffles, etc).

Given freebie wifi, gratis shuttle, freebie breakfast, and proximity to a large shopping mall, this is about as good as you'll get in the area, and certainly well priced compared to other comparable hotels.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MrHao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Virginia
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 May 2013

Stayed here for the Memorial Day holiday for a wedding reception.
Great stay overall with impressive staff, hotel room, and amenities.
All rooms are suites with fridge, stove top, and dishwasher.
There is a daily breakfast which is more than standard continental and they have a dinner three nights a week from Mon to Wedn.
The hotel is in walking distance to the mall, other hotels, and restaurants. If you need to go into the city, I would rent a car. There is paid nightly parking which is safe.
The hotel is super close to the airport and we faced the airport with a higher floor so if you are a light sleeper I would recommend ear plugs. We live near an airport so this made us feel right at home! :)
I would definitely stay here again if I am in the area.

Room Tip: Rooms not facing airport may be quieter, otherwise if you are a light sleeper bring earplugs.
See more room tips
  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IslanHopper77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 May 2013

The room was great,very spacious, it had everything you need, the kitchen was complete, with fridge dishwasher, stove, pots, etc. Free breakfast. It was very close to the Jersey Gardens Mall. Very clean and comfortable. I'd highly recommend it.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rubyged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio, United States
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 6 May 2013

The staff bucks the stereotype of the Garden State. Extremely friendly and helpful. Rooms are VERY clean and neat. Nice to have a fridge, dishwasher (with soap!), stove, pots, pans, etc... Beds are comfy and clean, rooms are spacious and well appointed. Free breakfast is great and has a lot of variety.

The reason I didn't give this hotel and "Excellent" rating is because of the van service to/from Newark Airport. In the mornings, it rarely leaves on time (top or bottom of every hour is the schedule). This is partly due to the fact that it picks up passengers from the hotel across the street first. Many times I've been here, the van was already full when it got to us!!! We had to wait another few minutes for another driver to be found and to go get the other van.
The van drops you off at a remote spot which I'm guessing is a mandatory requirement of the Port Authority and in no way the fault of the hotel, but along the way, the drivers (multiple drivers I've had) tend to stop to talk to other drivers, pick up random airport workers and drop them off elsewhere along the way.
If you miss the AirTrain and the van, it could take you well over 45 minutes to get to the hotel from the Airport. Kind of ridiculous.

Despite the awful van service, the hotel is fantastic and I'd highly recommend it.

Room Tip: There will be airport noise (planes) no matter where you sleep. Possibly would be quieter with a lo...
See more room tips
  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JYinCLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrimack, New Hampshire
Level Contributor
177 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 20 April 2013

If you're looking for a quiet seat outside, it's not going to happen. You are 50 yards from the New Jersey Turnpike; and if the wind is blowing the right way, you are right under the takeoff side of Newark International. The rooms are well sound proofed, so if you are indoors it's not intrusive. The pool is indoors so year round.

That said, it's a great spot otherwise. The staff is friendly and welcoming, and knows the area. Rooms are well appointed and very clean. Daily breakfast is adequate, and there are some social evenings when a light meal is served.

While dining choices close by are limited, there are a number of very decent restaurants that deliver in.

If you are visiting NYC, it's a great spot that is reasonably close; and there's no sticker shock. We stayed north of 30 days so we get an opportunity to see the staff over many exchanges. They are the best, in a very high room turnover setting. Worthy of your business.

Room Tip: If you enjoy plane watching, ask for a high floor facing the airport. The view is unobstructed to t...
See more room tips
  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Newark Elizabeth/Liberty International Airport

Property: Residence Inn Newark Elizabeth/Liberty International Airport
Address: 83 International Blvd, Elizabeth, NJ 07201-2924
Region: United States > New Jersey > Elizabeth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 13 Hotels in Elizabeth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Newark Elizabeth/Liberty International Airport 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Residence Inn Newark Elizabeth/Liberty International Airport Hotel Elizabeth
Residence Inn Elizabeth
Elizabeth Residence Inn

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