I stayed in the hotel for 3 months and while the staff and housekeeping are generally nice...I had a TERRIBLE encounter with Matt [--] (the Asst GM) and Jesse [--] (front desk clerk). Matt and Jesse are two of the rudest people I've ever met in my life. Not only did Matt threaten to EVICT me for a 3 DAY past due bill (after the almost 9K I paid in 3 mths!), but Jesse attempted to illegally detain me (and my dog!) in the lobby while BULLYING me to pay the bill.
Not only did Matt and Jesse tell me I was a liar, but also stated I NEVER HAVE PAY MY BILLS. They berated me, belittled me until I cried. Matt also MADE FUN OF ME for having the flu...asked me if I'd like a "complaint form" to reference my flu. No thanks Matt, that's what TripAdvisor is for:).
I will never stay at Residence Inn again and I do not recommend this hotel as long as Matt and Jesse are employed at this location.
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- Also Known As:
- Residence Inn Newark Elizabeth/Liberty International Airport Hotel Elizabeth
- Residence Inn Elizabeth
- Elizabeth Residence Inn