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“Close to airport”

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Embassy Suites by Hilton Newark Airport
Ranked #1 of 14 Hotels in Elizabeth
Certificate of Excellence
Minot, North Dakota
Level 6 Contributor
104 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Close to airport”
Reviewed 1 June 2014

Typical Embassy suites in design a bit more modern than some I have stayed in. Excellent breakfast, comfortable beds and spacious rooms. BUT....beware of the charges for the internet. It is basically $10 for one device. My husband downloaded his emails to work on in during the plane ride the following day, took all of 5 minutes if that. We then tried to connect another device but had to pay another $10, so did not bother. I don't remember paying for internet at Embassy suites before so asked the front desk, they told me each hotel is independently owned so owners chose what services to offer free!

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank 49909Fiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 14 June 2014
Thank you for taking the time to submit a review of our hotel. Our team is thrilled you had a wonderful experience in our hotel. We are also glad you enjoyed the great cooked-to-order breakfast that we offer to our guests each morning!

We hope to see you again soon!

Sincerely,
Adrienne T.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Eastern NC
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 June 2014

The hotel is new with lots of restaurant delivery options as restaurants are in a nearby mall if you want something other thanRuby Tuesdays. Staff was polite and accommodating with recommendations. Rooms have generous proportions. We could not hear the planes from the airport from our room.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ENC342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 6 June 2014
We are thankful for your comments and feedback.

The hotel staff is very grateful for your review and we are elated to know that you had a great time and that you would consider us for your future stays.

Sincerely,
Adrienne Torres
Guest Experience Manager
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Allentown, Pennsylvania
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 May 2014

We were in the area for a wedding and stayed one night. The room was very nice and the Front Desk staff friendly but that is the only nice things I can say.
The flight pattern from Newark Airport seemed to have had the planes going directly overhead. The noise was so loud it would make the room shake at times. This was going on since very early in the morning and disrupted our sleep.
Then we went down for breakfast. The layout of the area is badly planned. You have to wait on the same line for the hot buffet as for the cook to order. They were woefully understaffed because we had to wait 10 minutes for them to bring a bowl of scrambled eggs and undercooked bacon. There were 6 people in front of me and by the time I got there I could only get one spoonful of eggs and two strips of bacon. That meant the folks behind me had to wait again.
My son decided to wait for the cook to order and it took him almost half an hour. The omelet was runny and the pancakes were dry. He didn’t enjoy it very much.
On top of this the coffee wasn’t very good. It was extremely strong.
I have been a Hilton Honors member for over 15 years and have stayed in the Embassy Suites all over the country. This is the only time I can say I have had a bad experience.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TOrt00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 3 June 2014
First, let me extend my apologies for your lack of satisfactory stay. You mentioned a few issues that are currently being addressed.

We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Sincerely,
Adrienne Torres
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 May 2014

We chose this hotel because the reviews were good and it is a new hotel and it's also close to the mall which we wanted. The only good thing about this place was the fact the hotel was just so close to the huge mall where there are plenty of shops and restaurants . Hotel was clean and rooms large however .. The customer service was ZERO here . I felt that every one of the staff just couldn't be bothered , lacking serious people skills . The only lady who was nice was the shuttle bus lady . Melissa however on front desk didn't even apologise to us about our long wait at the bus station , it was in fact her I spoke to the day before we landed to check re shuttle bus she never mentioned we had to call when we were there so we waited over 50 mins with a toddler until we decided to call hotel to find out where they were ! No apology at all . Breakfast was okay . queue was very long for hot station so didnt bother wasnt impressed with service here either , the staff were just not efficient at all. This hotel could be excellent but there are serious problems that need addressing . Best advise would to sort out your front desk staff - they all look depressed and would rather be home in bed + I am not exaggerating. very poor service for a hilton hotel. also very noisy with planes flying over but this didnt bother us

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miss611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 3 June 2014
Thank you for your review of Embassy Suites - Newark Airport; and please accept our apologies for your less than satisfactory stay. We strive for exemplary service; however, it appears we fell short of your expectations.


Adrienne Torres
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albrightsville, PA, United States
2 reviews
Reviewed 30 May 2014

The whole staff at this hotel are amazing and go above and beyond to make your stay extremely enjoyable. I travel a lot for work and this is definitely on of my favorite places to stay when doing business in and around the Newark, NJ are. The rooms are always clean and beds comfortable with actual king sized pillows on the king sized bed, not those half size objects that resemble a pillow. Will definitely stay here for all future trips to Newark, NJ area! Keep up the great work!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Arlene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 6 June 2014
The Embassy Suites Elizabeth- Newark Airport team would like to thank you for your great review.

The team is extremely excited about your feedback and looks forward to your future stays.

Sincerely,
Adrienne Torres
Guest experienced Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

We stayed 6 days. Room was not cleaned on one of the days.. When checked at the front desk no response was provided.. Customer service at the front desk was not good as compared to other Hilton family of hotels I stayed..

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank askfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 3 June 2014
Thank you for your review of Embassy Suites- Newark Airport; and please accept our apologies for your less than satisfactory stay. We strive for exemplary service; however, it appears we fell short of your expectations.

Sincerely,
Adrienne Torres
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laval, Canada
Level 4 Contributor
28 reviews
14 hotel reviews
Reviewed 29 May 2014

Really good hôtel. The service Was great. First time there but Will certainly Go back. The kids loves the pooland the breakfast was gréât and the service too.

The kids want to Go back anytime. Thanks for everything.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadou1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 3 June 2014
We thank you so much for this great review.

We are so excited to know that you have enjoyed your time with us.

The Embassy Suites - Newark Airport team works really hard to be sure your time with us is a great one and we are very happy to know that we are achieving our goal.

We look forward to your continued business.

Sincerely,
Adrienne T.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Newark Airport

Property: Embassy Suites by Hilton Newark Airport
Address: 95 International Blvd, Elizabeth, NJ 07201-3924
Phone Number:
Region: United States > New Jersey > Elizabeth
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Elizabeth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Newark Airport 3.5*
Number of rooms: 189
Official Description (provided by the hotel):
Located just off the New Jersey Turnpike and within walking distance to The Outlet Collection at Jersey Gardens, our Embassy Suites Newark Airport hotel is situated next to Newark Airport (EWR). The hotel is 30 minutes from downtown Manhattan and Times Square and just 17 minutes from Liberty State Park. Enjoy easy access to cruise ports, sporting arenas, concert venues and NYC attractions when you stay at this all-suite hotel in Elizabeth, NJ. Settle into a stylish, two-room suite with a separate living room with a sofa bed. Enjoy modern amenities, including a mini-refrigerator, a microwave and two HDTVs and work in comfort at the flexible work area with WiFI (additional charge)and remote printing. Start your day at this Newark Airport hotel with a free, cooked-to-order breakfast and enjoy American classics in The Grille. Unwind after your meal with a drink in the spacious Lobby Bar. Host events with 4,000 sq ft of flexible meeting space and stay connected in the complimentary BusinessLink™ Business Center. Our dedicated staff will be happy to help organize A/V equipment and catering options, to ensure your event is a success. Work out with the latest Precor(R) equipment in the Fitness Center or swim in the sparkling indoor pool with whirlpool. Meet friends and relax by the fireplace in the inviting atrium lobby, where you can enjoy our complimentary Evening Reception with complimentary beverages* and appetizers. ... more   less 
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