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Embassy Suites by Hilton Newark Airport
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Reviews (987)
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802 - 807 of 987 reviews
Reviewed 29 July 2014

The staff was not pleasant. Room was not clean. Food from other occupants was left outside our door from the time we arrive until 1 hour before we left. Not a pleasant experience. I would not recommend this hotel to anyone. There aura of the hotel is horrible. From the front desk to the room service to the chefs. To have been there on business for our organization's trip it was unfortunate we could not enjoy ourselves completely. From the moment of check-in I was displeased and it was not until the front desk clerk realized I am affiliated with the Hilton that his demeanor changed. Everyone that enters that hotel should be treated with respect and courteously.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank Candice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this reviewResponded 10 August 2014

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We've addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

Yours in hospitality,
Adrienne Torres
Guest experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed here for a week in June while we were moving and had a great experience. The rooms were large, by Tri-state area standards. While they aren't the largest Embassy Suites rooms I've stayed in, they were big enough.

The beds were insanely comfortable and the bathroom was pretty impeccable. Only issue I had was the lack of wifi I'm the room. Even with silver status it wasn't accessible. Was told only Diamond members got free wifi in the rooms. It wasn't a deal breaker- I was able to pickup the lobby signal no problem.

The happy hour was good, but not nearly as great as other ES properties I've been to.

The staff was exceptionally nice.

We also loved that it was walking distance to the outlet mall and various chain restaurants, which was great for staying somewhere with young kids that want to get out.

Would absolutely stay again.

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Katy56411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this reviewResponded 10 August 2014

Thank you for your wonderful review of our hotel! We are thrilled that you thought our hotel was beautiful and that you enjoyed some of our great amenities such as our Complimentary Cooked-to-Order Breakfast and our evening Managers Reception.

We look forward to your soon return.

Sincerely,
Adrienne Torres
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Good value. Staff was very pleasant. 10-15 min drive to PATH station, so it was easy to get into/out of NYC. Has pool, so kids were happy. Rooms were very clean. Good sized parking lot. Breakfast was OK...go early...after 10:00, not a lot was stocked.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Lannor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this reviewResponded 10 August 2014

Thank you for your wonderful review of our hotel! We are thrilled that you thought our hotel was beautiful and that you enjoyed some of our great amenities. Our cooked to order breakfast is very popular and even more so during the summer when families from all over come to enjoy the NYC area.

Your feedback has been forwarded to our staff. We look forward to your return trip.

Sincerely,
Adrienne Torres
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Great breakfast, although chef had a bit of an attitude. Friendly front desk, the accommodations were beautiful, excellent shuttle to the airport. A wonderful place to stay for family or couples, and the environment is warm and nice.

Room Tip: All of them are beautiful, but the nicest are on the fourth floor.
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Alexa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this reviewResponded 10 August 2014

Thank you for your wonderful review of our hotel! We are thrilled that you thought our hotel was beautiful and that you enjoyed some of our great amenities such as our Complimentary Cooked-to-Order Breakfast and our clean and spacious 2 room suites.

Your feedback has been forwarded to our staff. We look forward to your return trip.

Sincerely,
Adrienne T.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

What a beautiful hotel. Very close to airport, safe neighborhood. Restaurant in hotel or several others to choose from and an outlet mall within walking distance. Would definitely recommend to anyone that may be passing through Newark Airport and has a layover! Staff very friendly and helpful. Free continental breakfast was better than most hotels. Great selection of food and available for longer period of time in morning than many hotels as well.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this reviewResponded 10 August 2014

Thank you for your wonderful review of our hotel! We are thrilled that you thought our hotel was beautiful and that you enjoyed some of our great amenities such as our Complimentary Cooked-to-Order Breakfast.

Your feedback has been forwarded to our staff. We look forward to your return trip.

Sincerely,
Adrienne T.
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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