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“Ruined their Excellent rating!” 4 of 5 bubbles
Review of Embassy Suites by Hilton Newark Airport

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Embassy Suites by Hilton Newark Airport
Ranked #1 of 13 Hotels in Elizabeth
Certificate of Excellence
Asheville, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Ruined their Excellent rating!”
4 of 5 bubbles Reviewed 21 August 2014

Clean, good beds, efficient rooms, great breakfast, but failed to get excellent rating from me for serving poor snacks at Manager's Reception. Popcorn and Hummus is rally not appropriate. Cheese and fruit would work.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Joe Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuites N, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 22 August 2014
Thank you for taking the time to share your experience about your recent stay at the Embassy Suites - Newark Airport. We sincerely apologize for your experience concerning the Manager's Reception. Your comments have been addressed with the food and beverage staff as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Sincerely,
Adrienne T
Guest Expereince Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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774 reviews from our community

Traveller rating
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    80
    57
    44
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
San Antonio, Texas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 20 August 2014

We chose Embassy Suites after a very long day of delays due to weather. We wanted comfort and great service. Like many of the guest that night we had time for 4 - 5 hours of sleep. Entrance was nice guest service was pretty good.

Cleanliness: lots of high dust and streaked mirrors very noticeable. The carpets were not real cleaned missed numerous spots. For the price of the room and the stature of the hotel i expected more. We let the hot water for 4 mins/53 seconds.

Breakfast was average I have had better at other hotels.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank floresbiz2331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuites N, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 22 August 2014
Thank you for your feedback and comments. Our Executive Chef as well as the Housekeeping team welcome your feedback and we are currently working to correct items that may need improvement.

Thank you for your business and we look forward to seeing you again.

Sincerely,
Adrienne T
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
93 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

Stayed at the Embassy Suites for a few days. Very nice hotel, Steve @ the Front Desk knows how to make you feel welcome as well as Javier from the bar. The breakfasts are very good and the beds are very comfortable with nice clean rooms. Overall a very nice experience, will be back for sure.

Steve from Montreal QC

Room Tip: Its by the airport so its only normal you hear planes taking off during the day.
See more room tips
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bracus U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuites N, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 22 August 2014
Thank you for your feedback and comments. We are so happy to know that you did enjoy your time with us. We are thrilled that you thought our hotel was beautiful and that you enjoyed some of our great amenities.

Your comments about Steven and Javier have been forwarded to them and it brings them joy to know they were able to make you feel welcome at our hotel.

We look forward to your soon return.

Sincerely,
Adrienne T.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 August 2014

I stayed at this hotel in July and had a lovely stay. The Hotel has FREE parking, which is a huge plus for the area! The lobby was beautiful, clean, with a lot of seating area to relax. My room had contemporary furniture and was big. The bathroom was beautiful with two doors to enter. The housekeepers who came to my room everyday, was cheerful to work and very nice.
The front desk employees are also very friendly and helpful. Breakfast was average with a lot of choices. Overall, it’s a great hotel and the mall is across the street. The GM is doing a great job with this hotel. I highly recommend staying here and I will be coming back soon!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuites N, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 28 August 2014
We thank you so much for this great review.

We are so excited to know that you have enjoyed your time with us and continue to do so.

The Embassy Suites - Newark Airport team works really hard to be sure your time with us is a great one and we are very happy to know that we are achieving our goal.

We look forward to your continued business.

Sincerely,
Adrienne T.
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

We needed an overnight stay near Newark Airport and chose the Embassy Suites for its location. Service at this hotel was excellent. Our hotel room was spacious and spotless - very roomy and comfortable for a family of four. The only thing not comfy was the sofa bed. It's on the soft, flimsy side. Other than that, everything in our room fulfilled everything we expected.

Free wi-fi was only available in the lobby, not in our room (there's a fee). It was not an issue for us though. The complimentary breakfast buffet was great - many hot and cold items to choose from. We were very impressed with the variety and freshness of all the well prepared food. On our departure, we utilized the shuttle service to Newark Airport (shuttle service every 30 minutes). We arrived at the airport within 10 minutes - very convenient!

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunnydays4579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuites N, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 22 August 2014
Thank you for taking the time to give us your comments and feedback.

The team is very grateful to hear that you had a nice time with us and would recommend our location. Our mission and goal is to ensure your full satisfaction and we are glad to know that we have done a great job.

We look forward to your continued business.

Sincerely,

Adrienne Torres
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truckee, California
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 16 August 2014

Although we have had many good experiences at Embassy Suites hotels, this was not one of them. After having traveled most of the day from the west coast, we arrived at around 10:30 pm from Newark airport, weary and looking forward to a good night's sleep, only to find that the management had given our room away, the very same one we had paid for, three months in advance. Even though a sign stated that management was always on site, this was not the case--not the hotel manager, the assistant manager nor the shift manager. In short, only the desk clerk was available, and he was apologetic but could not provide us our room. Hence, we had to gather our bags and take a shuttle to another hotel--one that didn't include breakfast, and then had to re-pack and come back the next day to Embassy Suites for our second night. The first night's charge was refunded but the second night was not and the cost of the neighboring hotel was much higher. It was a nightmare, and on top of that, we had plans the next day and we had to shuttle back and forth earlier than expected to make our plans. We will never stay there again, and we got no apologies from the management.

Stayed June 2014, travelled as a couple
Helpful?
Thank MaxandKrista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne T, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 18 August 2014
I’m sorry we were unable to accommodate you during your recent trip through our area. We strive to accommodate 100% of our guests but overbooking situations can happen. Please accept our apology for the unfortunate circumstances.

Sincerely,
Adrienne Torres
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Egypt
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

This hotel was selected because it offered features important to us.such as:

1- free wi-fi, (in the family fun package,,,, which we already booked but when we arrived we discovered that our booking were switched to a regular booking ,,, and we have to pay $10 per device per day) and after a long discussion with the manager (who wasn't available from more than 2 hrs) she kindly said the WI-FI will be for free as the booking conflict was their mistake.

2- free hotel shuttle to and from hotel,(suppose to be every 30 min,,, but sometimes it didn't even come and we had to be back with other hotel's shuttle )

3- free breakfast with wide selection and hot buffet.

4- very very spacious suites with comfy beds , large bathroom, a kitchenette, and a separate living area.

5- the entire hotel is very well decorated with modern style.

6- the room service is a down side since they don't really clean the floors.

7- perfect for shopping ( so close to Jersey gardens mall)

8- Ruby Tuesdays is few steps away.

9- you can see the NY sky line from your room.


i recommend it and will definitely comeback.

Room Tip: the high front rooms are overlooking the NY skyline
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cherinelnahas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuites N, Front Office Manager at Embassy Suites by Hilton Newark Airport, responded to this review, 22 August 2014
Thank you for taking the time to provide us with your feedback and comments regarding your most recent stay with us. We are thrilled that you thought our hotel was beautiful and that you enjoyed some of our great amenities such as our Complimentary Cooked-to-Order Breakfast and our clean and spacious 2 room suites.

We are so happy to know that we were able to provide you with an excellent stay. We appreciate your business and loyalty and look forward to your soon return.

Sincerely,
Adrienne T
Guest Experienced Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Newark Airport

Property: Embassy Suites by Hilton Newark Airport
Address: 95 International Blvd, Elizabeth, NJ 07201-3924
Phone Number:
Region: United States > New Jersey > Elizabeth
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Elizabeth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Newark Airport 3.5*
Number of rooms: 189
Official Description (provided by the hotel):
Located just off the New Jersey Turnpike and within walking distance to The Outlet Collection at Jersey Gardens, our Embassy Suites Newark Airport hotel is situated next to Newark Airport (EWR). The hotel is 30 minutes from downtown Manhattan and Times Square and just 17 minutes from Liberty State Park. Enjoy easy access to cruise ports, sporting arenas, concert venues and NYC attractions when you stay at this all-suite hotel in Elizabeth, NJ. Settle into a stylish, two-room suite with a separate living room with a sofa bed. Enjoy modern amenities, including a mini-refrigerator, a microwave and two HDTVs and work in comfort at the flexible work area with WiFI (additional charge)and remote printing. Start your day at this Newark Airport hotel with a free, cooked-to-order breakfast and enjoy American classics in The Grille. Unwind after your meal with a drink in the spacious Lobby Bar. Host events with 4,000 sq ft of flexible meeting space and stay connected in the complimentary BusinessLink™ Business Center. Our dedicated staff will be happy to help organize A/V equipment and catering options, to ensure your event is a success. Work out with the latest Precor(R) equipment in the Fitness Center or swim in the sparkling indoor pool with whirlpool. Meet friends and relax by the fireplace in the inviting atrium lobby, where you can enjoy our complimentary Evening Reception with complimentary beverages* and appetizers. ... more   less 
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