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“Reasonable choice by Newark Airport” 4 of 5 bubbles
Review of Hilton Newark Airport

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Hilton Newark Airport
Ranked #5 of 13 Hotels in Elizabeth
Boston, Massachusetts
Level Contributor
144 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Reasonable choice by Newark Airport”
4 of 5 bubbles Reviewed 24 July 2014

Friendly reception staff and a nice renovated room. Hallway felt institutional and the lobby somehow felt to me like it lacked character. The shuttle bus at 4:40am filled up and had to leave a couple of folks behind to wait for the next one, and it took longer than I had expected to get to my terminal. The Marriott is closer and more convenient, but I did like the rooms here, and found the staff to be responsive and polite.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank BGosivetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
New York City, New York
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

If you are stuck in Newark, this is an okay option. There is a shuttle, but it's not very convenient. It's only a few minutes away from Newark by taxi. This is one of the lower priced options close to the airport. The staff was pleasant, but the hotel could be cleaner (dishes in the hall, older carpeting).

  • Stayed July 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Copperpenny22_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayr, United Kingdom
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 21 July 2014 via mobile

I stayed here unexpectedly due to flight problems and an unplanned stop in NJ.

On arrival, after midnight, I could not find the shuttle service at the airport so had to use a ludicrously expensive taxi.

The hotel reception staff were great and very thoughtful and attentive.

Nice room.

Stayed May 2014, travelled on business
Helpful?
1 Thank Hollybush_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
671 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 446 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

If you need a hotel at the Newark Airport, this Hilton is probably all you need. Staff was pleasant enough, the room comfortable and quiet Everything was new and worked perfectly. The shuttle service runs 24/7, and surprisingly, was full @ 5AM in the morning! Wifi was free at SLOW speed, adequate for email.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lawrence2300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamHeffron1, Manager at Hilton Newark Airport, responded to this review, 21 July 2014
Greetings Lawrence2300 -

Thank you for choosing the Hilton Newark Airport while passing through EWR. We are happy to hear you had an enjoyable stay, and had an opportunity to try out one of our newly renovated rooms.

We hope to see you again next time you are in town. Thanks for sharing!

All the best,

Adam Heffron
adam.heffron@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Hilton Airport was a positive experience for this family of 14 traveling together. Every person on staff extended efforts to make our journey smooth. Hotel was well-furnished and very clean. All-around very positive experience...and reasonable rates.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank jmariePA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamHeffron1, Manager at Hilton Newark Airport, responded to this review, 21 July 2014
Dear jmariePA -

Wow! Thanks for the kind words! We are lucky to have a team that understands genuine customer service. When traveling with such a large group, things can get a little hectic. I am excited to hear our team was able to step in to offer a friendly smile and assistance to make your stay comfortable.

Thanks again for your feedback. We hope you visit us again should your travel bring you back to the area!

Sincerely,

Adam Heffron
adam.heffron@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
326 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

I made a last minute reservation here and got a great deal. I am a diamond so they upgraded me to a King Deluxe room which was newly renovated and very nice. Bed was comfortable (all the furnishings were). Had cool lighting and a very nice bathroom.

Ate in the Newarker lounge and had great food. Also a great breakfast buffet in the morning.

I would def. stay here again in the future.

Room Tip: High room away from freeway
See more room tips
  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jarod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamHeffron1, Manager at Hilton Newark Airport, responded to this review, 21 July 2014
Dear Jarod M -

Thank you for being a Hilton Honors Diamond member! We sincerely appreciate your loyalty and are particularly pleased when we receive such great feedback from our most loyal guests. I will share your comments with the restaurant team. They will be excited to hear you had a great experience!

Thanks for the kind words. We hope to see you again next time you are in the area.

Best Regards,

Adam Heffron
adam.heffron@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 16 July 2014

The hotel staff and management completely ignored my friend and I and served other patrons at the hotel restaurant for no other apparent reason than the fact that we were the only two black people seated at the time. The drinks they offered as an apology contained "floating particles" in them. The toilet broke and no one fixed it when we mentioned it. There was a huge red stain on the floor near the bed. There were very loud guest on our floor as well. Overall terrible experience, and I will never stay at another Hilton. Especially this one.

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank ericac707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamHeffron1, Manager at Hilton Newark Airport, responded to this review, 18 July 2014
Dear ericac707 -

I am sorry to hear you had such a negative experience with us over the past weekend. While I understand that some of what you experienced may have been frustrating, I assure you that it was nothing more than a lapse in service. We employ a team of diverse service professionals, from a variety of different cultures, countries, and backgrounds. As a hotel, we open our doors to all cultures, countries, and backgrounds, relying on their patronage and loyalty to help keep us going. I sincerely apologize if your experience at our bar made you feel otherwise.

I have done some research, and I wanted to clarify that the "floating particles" you mentioned in your cocktails were actually part of the white peach puree, an ingredient in your order. Instead of using syrups like some establishments, we make everything in house, using fresh, organic and local ingredients whenever possible. I was pleased to hear that our restaurant manager identified that the service you had received was not to the standard we expect, and took the initiative to offer your cocktails complimentary, as well as deliver an additional complimentary round to your room as a gesture of good will. While I know this does not make up for the first impression, it is encouraging to know your concerns were addressed.

As for your guest room experience, there is no excuse. The toilet should have been fixed immediately, and I will share your comments with our engineering team to ensure this does not happen in the future.

Thank you for your feedback. Please know that we take all feedback very seriously, especially when suggesting something as severe as yours. Please do not hesitate to contact me directly should you wish to share anything further about your stay with us. While I know this stay was less than satisfactory, I hope you will give us another chance the next time you are in town.

Sincerely,

Adam Heffron
adam.heffron@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Newark Airport

Property: Hilton Newark Airport
Address: 1170 Spring St, Elizabeth, NJ 07201-2114
Phone Number:
Region: United States > New Jersey > Elizabeth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Elizabeth
#4 Business Hotel in Elizabeth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Newark Airport 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets as well as 24 hour room service. Our Precor Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more   less 
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Also Known As:
Hilton Newark Airport Hotel Elizabeth
Newark Airport Hilton
Hilton Hotel Newark Airport
Newark Hilton

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