My last Courtyard experience was in Framingham, MA when a sudden heavy December,2013 snowstorm cancelled my drive home. I was a last minute minute check-in, had a wonderful dinner and in the morning looked out the window at my car in a handicapped spot. My car was covered in snow. I had breakfast, picked up a complimentary ice scraper at the front desk and went out to a car that had already been cleaned by the hotel maintenance people.:). That's why I'm a Marriott Rewards Member.
My visit to Ewing, NJ 8/2/14 started badly when my GPS told me I had arrived at the right address but Courtyard doesn't tell you that the entrance is around the corner. After two passes, I turned off the GPS and drove around the block to find the entrance. My sister, in another car had the same experience. At the front desk, instead of the usual, "Welcome to Courtyard, we're glad to have a Gold Elite member staying with us", directions to the market, breakfast times, etc, I was handed a room key and sent on my way. I had to look in the key folder to find my room number and I had to ask where the elevator was. There is no lobby coffee service, just overpriced Starbucks at the cafe. We put a bottle of soda in the refrigerator and when we went to drink it found that the refrigerator had been turned off. The bulb in a bedside lamp was burned out. We never received the call from the front desk to ask if all was in order in the room. In the morning, the chambermaid knocked on our door at 8:30 and we told her we would be checking out at 10:30. She was back again at 9:30 and at 10:30 she brushed by us into the room before we could get our suitcases into the hall. No one told us that as Gold Elite members we were entitled to complimentary breakfast (we were billed for it) At checkout, we told a different, very caring front desk person, about out negative experiences and she told us about all of the things we should have heard at checkin. She cancelled the breakfast charge and said the the free room coupon we used for payment would be restored to our account (but that hasn't happened yet.) I am happy to say that my Marriott experiences are always much better than this. My cousin spent the same weekend in the Springhill in Ewing with much happier results.
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- Also Known As:
- Courtyard Ewing Hopewell Hotel Ewing
- Ewing Courtyard
- Ewing Marriott