We've gone here a few times to try and give it one more chance for my birthday dinner yesterday. However, after this last visit, we will not be going back.
We came in with a large party of 8 and of course expected to wait as a result. When I checked us in, the host was rude, he said "really 8? Well you are going to have to wait at least 30-35 minutes, not sure if you want to"... I said we'd wait, he rolled his eyes and said "sit down" motioning to the chairs. Several parties of 6 had come in after us and all were seated immediately (they do not take reservations) and the place was NOT busy but we waited and said nothing. When our table was finally ready about 45 minutes later (again, there was no wait, they were not full or busy), the host turned to my son (who is an adult) and said, how many kids menus do you want and before my son could say anything he said, "well, how many, I don't have all day to wait for you, don't you know what you want?" My son was dumbfounded. As we got to our table, another server bumped into my son's girlfriend with a tray to move her out of the way. Once we sat down the waiter was rude and annoyed that we were still missing a chair at the table and that we were only ready to order our drinks. We had not even all sat down yet! While ordering, my elderly father accidentally knocked over a glass of water on to the floor. Nothing broke, but water was all over the table, floor and him. NOT ONE member of the staff offered to help us clean it or even get us some paper towels to clean it up. Our waiter continued to take orders even though he was right there and saw the drink spill when it happened and never offered to help as my husband and I were on the floor trying to clean up the water with linen napkins that absorb nothing. Other servers just stepped over us never offering to help either. I told the manager that there was a spill and we needed some paper towels and he looked at me like I had 10 heads and said "oh" but continued to stand at the host desk. We used all of our napkins to clean the floor and despite asking for new ones, we never did receive them. While the server got the orders correct, the food came out in pieces, some of it was cold and it was VERY VERY spicy. We all ordered steak and one ordered salmon and everything was almost too spicy to eat.
After the rude reception, service and poor food 3 strikes and they are out, we will not be returning.
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