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“The Most Incredible Staff”

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Hilton Hasbrouck Heights / Meadowlands
Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The Most Incredible Staff”
Reviewed 10 June 2014

On June 3rd, we stayed at the Hilton Hasbrouck Heights Hotel for the first time. The staff were the most helpful and most friendly staff of any hotel in the United States that I've ever experienced! We used Hilton Reward points for this stay and we were upgraded to a suite. In the evening, we were sent a delicious fruit and cheese tray, breakfast vouchers and a HAND-WRITTEN PERSONAL note from Erica. WOW !!! We were very grateful for this extraordinary service!

Upon check-out, I told the front desk staff and I also filled out two comment cards telling the hotel of the top notch service at the Hilton Hasbrouck Heights! Thank you.

ALL staff that we encountered were very friendly and helpful. In the restaurant, the server, Daniel and the buffet assistant/chef Christina both went out of their way to make sure we were happy.

We usually stay at Hilton Gardens in Manhattan, but because of the incredible staff and service and everyone making us feel like we are appreciated Hilton Honors members, we will now stay at the Hilton Hasbrouck Heights. We will return in July. Thank you!

Tammy Bennett from Frederick, Maryland

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank islandsunfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 19 June 2014
Thanks for sharing your experience! So glad that Erica, Daniel and Christina made your stay a great one. We work hard to deliver exceptional service throughout and we are glad to know you had just that! thanks for your loyalty, Though HGI's are nice too, we would love for you to stay with us more often and we look forward to your return!

Warm regards,

Katherine M
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908 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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English first
Miami Beach, Florida
1 review
Reviewed 9 June 2014

Whenever I arrive at Hilton Hasbrouck Heights my experience is excellent! The front desk staff is very accommodating making sure that everything is done right the first time. Kelly and Erica always provide amazing customer service and make the check in/out process painless. Rooms are clean and offer a city view. The breakfast staff at the restaurant downstairs is great. Sonya and Maria are outstanding! If you happen to catch a seat at the bar be sure to ask Kelly for a margarita. I'm here often for business and this hotel is always my go to. Highly recommended.

Room Tip: Call ahead to see if there is a city view room available, some come with blackout shades which is a...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank BWNYC W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 17 June 2014
Dear BWNYCW:

We are so glad that you enjoy a great service experience time and time again with us. Thanks for recognizing Keli, Erica, Maria, Sonia and Kelly for their outstanding service and great margaritas too! We hope to see you back with us soon!
Regards,
Katherine M.
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Englewood, New Jersey
1 review
Reviewed 6 June 2014

My wife and I celebrated our 30th wedding anniversary with a dinner party on the 12th floor on May 24, 2014. We had over 200 guest that being said, in planning such a large party much work is involved. The level of professionalism that was exhibited by the Hilton Staff was very encouraging. Our anniversary party was great in every aspect and we would like to express our thanks and appreciation to the Sales Manager Madeline Vricella for her patience and good advise which was greatly appreciated. Special thanks also to Alla Brattoli the catering Manager for her kindness and reassurance in planning this event. Finally much thanks to Chef Sebastian Matheja for an excellent job with the food preparation. It was a memorable and enjoyable evening for all our guest and we will certainly used this hotel again and will recommend it for an excellent job well done.

Sincerely,
Adrian & Cynthia Greenidge
Englewood, New Jersey

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank cynadrian30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 17 June 2014
Dear Cynthia and Adrian-

First off, Congratulations on 30 wonderful years of marriage. It was a pleasure to host you and your family here for the event. It means so much to our team to receive such positive comments as it means that you really enjoyed every aspect of your special day. Thank you for recognizing Madeline, Alla, Sebastian and the rest for a job well done! Hope to see you back for the 35th! :-)

Warm regards,

Katherine M.
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Hasbrouck Hts, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

I expected this hotel to be prime but when I found out I had to pay for parking and wi fi I was very disappointed. Also there was no refrigerator or microwave in the room... The room was very nice but for what you pay at this hotel it should have all the comforts of home..

  • Stayed May 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 17 June 2014
Dear Christine D,

Thanks for sharing your feedback about our hotel. Im sorry to hear that the amenities you expected were not provided. Please keep in mind if you plan to travel back to our hotel, that we do have microwaves and refrigerators available upon request for your convenience. If you travel often with Hilton, I'd encourage you to sign up for Hilton Hhonors rewards program, as you build loyalty, some great perks include room upgrades, breakfast and even complimentary internet! We hope to see you back again soon!

Sincerely,
Katherine M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

I was there Memorial Weekend, the stay was great. What made it special was the Front Desk Person(Kelly is her Name). She is such a wonderful person, she made our stay a great one. We went for a wedding and she accommodate us with the a little time extra for the check out. I would recommend anyone going there and see and/or ask for Kelly at the Front Desk.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Gobin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 4 June 2014
Dear Gobin R:

We are glad to hear you had a great stay while in town over Memorial Day weekend, and we hope you enjoyed the wedding just as much! It's wonderful to hear that Kelly made such a positive impression and made your stay a great one- she really is the best! We'll seeyou back soon!

Take Care,
Katherine M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
Reviewed 29 May 2014

We were very pleased with the courtesies extended by everyone on the staff during our return stay. Each member of the staff welcomed us in a warm and friendly manner. Special compliments and thanks to Erica, the receptionist and Sonia, our waitress for the special attention extended to us. We look forward a future return visit and commend the Hilton Hasbrouck Heights Hotel to other travelers. Woody and Susan

  • Stayed May 2014, travelled with family
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Helpful?
Thank WoodyT4451XG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 4 June 2014
Dear Woody and Susan;

Thank you for your kind words about Erica, Sonia and the rest of our team. Glad to know that every person you met, greeted you warmly, and most importantly made you feel welcome. Thanks for recommending us and we hope to see you both back again soon!

Warm regards,
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Atlanta, United States
1 review
Reviewed 16 May 2014

Having stayed here quite a bit.I am always impressed with all of the staff and their ability to handle any situation or customer.I have been assisted in scanning documents and making copies that I would have had great trouble with dealing on my own. The rsteraunt and bar are always welcoming and well operated . Thank especially Keli and Mary ann.

  • Stayed May 2014, travelled on business
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine M, Guest Relations Manager at Hilton Hasbrouck Heights / Meadowlands, responded to this review, 4 June 2014
Dear William M:

We are glad to hear you always find our team here to be helpful with your needs during your stay. thanks for the recognition for Maryann and Keli. It means a lot to hear from our guests that we could be of service to you, and that we are what makes your experience a great one. We look forward to seeing youback again soon!

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Hasbrouck Heights / Meadowlands

Property: Hilton Hasbrouck Heights / Meadowlands
Address: 650 Terrace Ave, Hasbrouck Heights, NJ 07604-3103
Phone Number:
Region: United States > New Jersey > Hasbrouck Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Hasbrouck Heights
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Hasbrouck Heights / Meadowlands 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Hilton Hasbrouck Heights Hotel Hasbrouck Heights
Hilton Hotel Hasbrouck Heights
Hasbrouck Heights Hilton
Hilton Hasbrouck Heights / Meadowlands New Jersey

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