Marriott Silver and Gold Elite Members
Offered no upgrade.
The "Navigator" who was checking us in on July 12th was one of the most unfriendly front desk agents I have ever encountered. We booked a guaranteed double room, and were given a king room. The room looked old and worn down, cracks in the bathroom, etc.
When we went back to ask the same Navigator to switch us to the appropriate room we were told that all doubles were "sold out" and that the room type is not guaranteed. Except...it was clearly written on our reservation confirmation directly from the hotel itself.
I knew I was dealing with someone who had no clue what they were talking about, and was poorly trained so I called the Hotel Manager. She quickly put us in a King Suite and apologized - the suite is just a king room with a long hallway and a slightly larger bathroom. Still not a double, and one guest was stuck sleeping on the sofa-bed.
Seems like a gathering place for large groups/events. Lot of unaccompanied kids without their parents running around, and just causing noise.
The only good thing about this hotel is that it is close to Jose Tejas.
For the simple reason that they could not honor their own guaranteed reservation, I would not stay at this hotel again - if I had other options. I may file a charge back for them not honoring the original reservation.
- Official Description (provided by the hotel):
- Step into a sophisticated stay at Renaissance Woodbridge Hotel. Situated between Edison and Woodbridge Township, our Iselin, New Jersey hotel is surrounded by popular attractions including Menlo Park Museum and Rutgers University. The dynamic sights and sounds of New York City are just a short train ride away. Enjoy a free area shuttle provided at the hotel. After exploring the area, retire to bold style and customized comfort in spacious guest rooms and suites that boast free Wi-Fi, plug-in technology and flat-panel TVs. Meet with friends, family or colleagues for a bite to eat at OLIO Restaurant and Lounge, or order room service to enjoy a quiet meal in comfort and private. Event planners can please groups with productive meetings or vibrant social soirees when utilizing one of our 22 gathering spaces totaling over 25,000 square feet of flexible space. Stop by the indoor or outdoor pools for a refreshing swim, or keep up with your workout routine in the modern fitness center. Let luxury envelop you when you book reservations at our hotel today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, TripOnline SA, Expedia, Hotels.com, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon, getaroom.com and HotelQuickly so you can book your Renaissance Woodbridge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Woodbridge Hotel Iselin
- Sheraton Iselin
- Iselin Sheraton